We recently booked an accommodation through Luxuryscape for a family trip, costing over $4000. Unfortunately, on the day of our flight — while at the airport — we discovered that our daughter's passport had less than six months validity, which meant she couldn’t fly. In a moment of stress and urgency, I contacted Luxuryscape to explain the situation and ask if there was any possibility of help, flexibility, or a solution. I wasn’t expecting a full refund, but hoped for some level of understanding or support. Sadly, I was met with a cold “there’s nothing we can do” response. No empathy, no options, no effort to assist. For a company that presents itself as a premium, customer-focused brand, the complete lack of compassion and flexibility was incredibly disappointing. Things don’t always go to plan when travelling — and the way a company responds in those moments says everything. I cannot recommend Luxuryscape based on this experience. If you’re booking a high-value trip and want peace of mind, I’d suggest looking elsewhere — somewhere with actual customer support when it matters most.