£7k worth of substandard flooring. We ordered from Luxury flooring in 2019 as part of an insurance claim and are still in dispute with them regarding the quality of the flooring. Firstly, as others experienced, we had delivery issues whereby the lorry they sent the flooring on couldn’t reach the property but we hadn’t been advised the size of vehicle they would be using. Second delivery hit issues again and caused delays to the project. They wanted to charge us £140 for a third delivery despite it being their incompetence for the failed deliveries. Third time lucky?! Nope. This time the 62 packs of flooring delivered had no resemblance to the sample sent. The sample was a beautiful wood, smooth velvety finish. The flooring delivered was an awful mish mash of colours that had no resemblance but worse still the finish was like sandpaper or Velcro. Literally walking across it your socks stuck to it. Cue more arguments with Luxury Flooring who accepted no responsibility or offered any assistance. More days passed as both I and my insurers argued with this company who offer no customer service. Photos were sent clearly showing the difference in the product but no viable solution was offered. In the end after 3 weeks of disputes my insurers kindly offered to cover the cost of resending and resealing 150m2 of flooring. A year after installation, the flooring is awful. It’s cracking & splitting. Every night we sit on the sofa and are shocked by the loud bangs and cracks that happen. It literally sounds like gunshots, I’m not exaggerating. We have substantial splits on approximately a third of the flooring. This is a completely sub standard product and low and behold we are not getting any replies back from Luxury Flooring. Avoid at all costs if you want quality products & helpful customer service.