I recently had the unfortunate experience of purchasing £3500 worth of floating click system flooring from Luxury Flooring, and I feel compelled to share my experience to warn others. The chronicle of my ordeal is a cautionary tale for anyone considering dealing with this company: * On 25th November 2022, I made a significant investment, shelling out £2,960.00 on the Painswick Rabbit Engineered Oak Click, for what I thought would be an upgrade to my living space with Luxury Flooring's product. * My first inkling of trouble came on 6th February 2023, when our fitter raised concerns about the flooring's click system and inquired if it should be glued. In response, Luxury Flooring assured us that it was a click system and should not be glued. * By 16th February 2023, our fitter had completed fitting just one room with this flooring, and it was nothing short of a disaster. The floor was squeaky and riddled with gaps. I reached out to Luxury Flooring again, this time providing them with a video as evidence of the problems we were encountering. Their response was dismissive, claiming that once all the pieces were in place, the gaps would miraculously disappear. They did not. * Due to renovation delays, our fitter finally finished the entire floor by May 2023, but the problems persisted. The floor was still unbearably squeaky. * Our troubles compounded when we realized we had run out of floorboards due to excessive wastage. Our fitter believed that many of the boards were warped and unusable. To remedy this, we had no choice but to purchase a new batch, which cost us an additional £500. Tragically, these new boards had an entirely different click system, rendering them incompatible with the original batch we bought in November. When I attempted to return the incompatible boards, Luxury Flooring refused to refund me, citing that the boxes had been opened. Opening them was the only way to determine if they would fit! * Frustrated beyond measure, I sent an email of complaint to Luxury Flooring on 9th May, along with videos to illustrate the persistent squeakiness and gap issues. In my email, I requested compensation and a refund for the entire flooring order. I also highlighted the wastage and the additional costs we had incurred due to their inferior product. * Their response, dated 25th May, was both disheartening and infuriating. They came up with a new excuse, stating that the floor was fitted as a continuation throughout different areas, and they advised against doing this with their floors. This explanation was nothing short of an attempt to deflect responsibility. It was evident that they were not interested in accepting accountability for their subpar product. In conclusion, I want to emphasize that my experience with Luxury Flooring has been nothing short of a costly nightmare. The poor quality of their product, coupled with their dismissive customer service and refusal to acknowledge the product's flaws, has cost me not only financially but also in terms of time and stress. I spent nearly £10,000 to rectify the problems caused by their flooring, which is an exorbitant price to pay for their low-quality product. I implore potential buyers to steer clear of Luxury Flooring and explore more reputable options. It is clear that this company prioritizes profit over customer satisfaction and sells substandard products with impunity. My investment in their £3500 flooring was nothing short of a financial catastrophe, and I would not wish this experience on anyone.