Please do not buy from the company! We ordered 27 packs of laminate flooring from Luxury Flooring which were delivered to us in November 2023, but due to set backs in the renovation of our property we were unable to have the floor laid until this weekend - Sunday 12th of May. We hired professional floor fitters who lay floors for Carpet Right & Tapi on a daily basis to lay the floor for us. But once the furniture was removed & the underlay was put down the fitters found the ends of the laminate did not want to click into place due to poor design - they even tried gluing the ends but they did not want to stay in situ. They showed us how it was not fitting into place. We were advised by them this would cause chipping and damage to the laminate flooring when walked on or hoovered and may even split if the original floor was slightly uneven, so they didnt want to continue as they knew there would be issues further down the line. We tried calling Luxury flooring multiple times to discuss but later found out they do not open on Sundays. As all of our furniture was in our garden and the underlay had been put down, we had no other option than to purchase flooring from another retail outlet that was open so the floor layers could get on with the job in hand, otherwise our belongings would have been out in all weathers until Monday morning when Luxury Flooring reopened. I called them at 8am on Monday morning to explain the situation, they asked us to provide a video & photos of the floor being laid, which we could not do, so I filmed my husband who is not a floor fitter without the correct tools trying to put a couple of pieces together to show them where the design fault was - this was how the fitter had shown and explained to us. At this point I would like to add, I know we are over their 30 day return policy, but the goods are not fit for purpose, so no matter when the floor was laid we would still have the same problem. They advised us to try to resell on ebay or gum tree, but how can I try to sell them, when I know a perspective buyer would have the same problems as us. The laminate flooring we purchased is still available on their website so if they are so sure it is not a design fault I dont understand why they wont let us return the packs as the remaining 24 packs have not been opened and are still in their original condition/packing.