The flooring I've been supplied is faulty (engineered wood click), I have had 2 joiners attempt to fit the flooring but due to the boards being bowed, it's an impossible task. Having contacted customer service and sent through multiple pictures and videos they have responded to state that there is a 1.5% length of the board bowing tolerance and as these are long boards it's 9mm! I'm now stuck with £2,000 worth of flooring that is faulty! Currently making a claim via the Consumer Rights Act under section 23 as this is unacceptable.
11 months ago
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