Really poor customer service. We paid a deposit to secure our flooring and confirmed the date we would like the flooring to be delivered. When we then called nearer the time to pay the remaining balance, we were told the flooring was now out of stock and the latest delivery date would be another few weeks. Very annoying given we'd paid a deposit (they'd obviously sold the stock we'd reserved). Anyway, we were still happy to proceed and lined up a joiner to install the flooring when it arrived. The day before the flooring was due to be delivered, I'd received no notification emails or comms to say the stock was preparing to be dispatched so I called to check it would be delivered tomorrow. I was told there was a problem at the warehouse and our flooring was no longer available. This was four months after we'd paid the initial deposit! To make matters worse, we were on holiday abroad at the time so wracked up huge international dialling phone bills and our joiner was charging us by the day; both of which ended up costing us hundreds of pounds. Eventually, a similar floor was sent out a couple days later. We were promised a 10% refund to compensate for the phone bill and joiner costs, however that refund was never received, despite multiple chasers. All in all, really poor customer service and I would not recommend, given the end result was that we were unable to move into our new house for a number of weeks due to not having a downstairs floor.