Horrible customer service and a £1000 order missing. I ordered the floor and chose a delivery date weeks in advance. Come the delivery day, I receive no confirmation of my 2 hour window as promised. I had to chase this twice with the company and they ASSURED me it was going to be delivered. It didn't. I called again multiple times the following day, they also ASSURED me it was going to be delivered. Guess what? It didn't! They lied and offered a very embarassing refund of half the price of delivery: £19.89. They still don't know when my floor will be delivered: MAYBE Monday next week. I have lost days of work, money paid for the fitters booked, and I'm £1000 short. Terrible customer service, I would avoid avoid avoid.