**"DO NOT BUY FROM LUXURY FLOORING. The floor I received looks nothing like the sample I was shown. When I contacted customer service, they stated that it is 'normal' for customers to receive flooring that looks different from what they ordered. They even mentioned that within the same box, some slats may vary significantly in appearance. While they did offer a return option, they require customers to arrange and pay for the return shipping themselves. The return address is far from London, and I was quoted £540 by a courier just to send it back. Be cautious before purchasing, as the product you receive may not match your expectations."**