I had a problem with the same company with my original order when I ordered my oak flooring, the colour was different to the sample,the packages were broken and damaged and their driver forged our signature to say it was not damaged which is not legal also they missed their first delivery slot

I settle for 300 pounds voucher and oil that would change the colour closer to the original sample and replacement of damaged boxes.

In 12/19 I ordered skirting boards from the same company as I had the voucher and asked for water based white finish. I was sent brown skirting board and I was told the colour of wood doesn't change when you paint it white. they missed a delivery again and I only got to know on the day after I contact them to see where was my delivery.

the original order was delayed by 2 weeks as I was told this is how long it takes to paint it.

I would need to use 18 L of white paint and two days job for my carpenter to paint them which would potentially will cost about £400 with labour.

they have hundreds of same negative reviews on their website for similar reasons.

I have asked them either to take the wrong ones back and send the right colour or
compensate for the paint so we do it yourself

both have been refused

Strongly advise to avoid this company
Posted 5 months ago
Luxury Flooring is rated 3.00 based on 24 reviews

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