“B&Q branded flooring, read before you place an order!
*Please note this review is factual*
We placed an order with "Luxury" flooring and believe us it is anything but luxury.
First off we paid for a faster delivery service for a two delivery for a customers kitchen we were refurbishing, after many phone calls and being told there was a problem with the delivery company the flooring arrived one week later. We checked with the delivery company via the tracking information and it was in fact nothing to do with them, I would like to note that Luxury Flooring did not even offer a refund on the extra money paid for the delivery.
Now for the major problem, after the delivery, we checked the flooring as this was solid oak, to our amazement this company had sent us a B&Q COLOURS range floor, yes you have read that correctly it was B&Q's OWN brand flooring which is produced extremely cheaply in China. We then subsequently inspected the actual flooring in the packs as the cellophane wrapping was so old that it had become brittle, as we lay all customers flooring to British Standards (BS) 8201:2011 we decided to layout a pack, by doing this almost every single plank was extremely bowed and therefore an acceptable finish could never be achieved, please note no amount of time in acclimatising the floor would resolve this.
To sum up, this company supplied old stock (some three years old) of a budget range floor from the DIY chain of B&Q, the flooring was old and had been stored incorrectly and was unusable.
If you are looking for new good quality flooring then I strongly suggest you avoid this flooring supplier.
Judging from the other negative reviews on here, remember when all you hit is a brick wall from the one-man band in customer services, please bear in mind you are free to pass your case onto trading standards to investigate on your behalf, you have been warned and please think carefully before you place an order based on the above facts.”
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