I purchased laminate flooring but when it came to fitting it my joiner was unable to get them to lock after about three rows.They were not straight. The joiner has been fitting kitchens and floors for twenty years. He personally took the flooring back to the warehouse. Six packs out of twenty had been opened. It took nearly four weeks for luxuryflooring to even locate the returned flooring. They have since stated that there was nothing defective with the flooring and for this reason I have not received a full refund. In effect they have questioned the professionalism, honesty and integrity of my joiner. I have asked them to contact the joiner direct to discuss the situation and also to supply the manufacturers details. So far luxuryflooring has not responded. I can only conclude that they or the manufacturer are being less than truthful never mind fair. I have since learned that this particular line of flooring has been discontinued! It has been a very trying experience. Be warned!