Ordered flooring for next day delivery but it never arrived next day. When we rang up ro query we were told that "this item isnt available for next day delivery as its not something we keep in stock, we are waiting for delivery from the manufacturer and then we will dispatch to you". We asked could we have our money back as we paid an extra £5 for next day delivery only to be told by the person on the phone "its only £5, standard delivery is £40 and you only paid £45". We did get our £5 back. On delivery day we waited in all day and it was almost 6pm so we rang to see if there was any updates only to be told the driver was unable to gain access to our street and was unable to deliver, it will be delivered tomorrow and we will let you know a time slot. No email or anything with a time slot so back on the phone then to be told it is out for delivery today before 6pm but unable to provide a time slot. After a few complaints they agreed to refund the cost of postage for the inconvenience. Flooring was delivered fine and very pleased with it, just not the best customer service.