Order: 100285353 Ordering - the company over-promises next day delivery on the website. As with the other reviewers, the delivery takes longer than expected. It's good to factor this in mind when making an order. Product - Very good Returns - I requested a refund within 14 days of the flooring arrival. The company responded late (outside of the 14 days) and copy/pasted a link of the returns webpage and also a website where I can inquire on courier prices. I sent another email to confirm whether my refund would be fulfilled if I sent the item. The company then said they would not accept the refund as it was outside of the 14 days and not covered by the manufacturers warranty. This was a surprise as the warranty is not specified in the returns webpage. This company is now refusing to accept returns despite the fact that: 1. I inquired about the refund within 14 days of taking delivery (which aligns me with the Consumer Contracts Regulation 2013) 2. The delayed response from the company pushed me outside of the 14 day window 3. Warranty condition was not specified in the returns webpage and all of the goods are unopened in resellable condition I have spent over £2k in flooring and requested to return a very small part of the order. This company is avoiding the return and has not acknowledged any of the points I have described above, only referring to the warranty condition. There is a lack of training and profession service here where the staff do not communicate well and the company does not show integrity to stick by their returns policy. Most importantly, they do not provide "Luxury" service.