g maskell
Avoid this company. Foolishly we overlooked the bad ratings on here, and gave them the benefit of the doubt. Whilst i can sympathise over order delays due to the global pandemic, what i can't accept is lack of transparency over delivery/delivery delays. Unfortnately after waiting many weeks it was a very reactive and not proactive customer service experience that greeted me (basically unless i called them i had no idea what was happening), when you finally can get through on a call i might add. Lots of wasted time. Finally after 3.5 months, 2 missed delivery dates, at a cost of £2.5K we recieved our flooring, unfortunately more problems. 1 missing carton which did turn up the next day, the bigger problem was the 4 damaged cartons (1 water damage and 3 transit damage), many planks in these boxes are warped, unfortunately luxuryflooring have found a million and one reasons as to why the planks aren't damaged. Quite ironic as they state on their delivery note "not to worry" if there are problems with your order they'll sort it out. They have failed to do that, and clearly dont wish to accept any further liability for this matter. Unfortunately quite a horrible experience dealing with this company, poor service all round and now 4 damaged boxes which they suggest to use as offcuts, the cheek of it. Dont be fooled like us, avoid them at all costs.
3 years ago
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Luxury Flooring has a 4.7 average rating from 407 reviews

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