My parents have been having the same issue getting a refund from them. Due to the Jet Airways being suspended they asked for a refund back in April 2019. According to a statement by Jet Airways they had set up a web interface for travel agents to request refunds for their customers which a lot of people received refunds through having used a different travel agency. However Lycafly and their agents provide the worst service possible. Every single week my father went to the agent to ask about his refund and the agent just repeated the same each time, "awaiting from airline." Even all my emails have gone unanswered, and these emails were sent to multiple agents who work for Lycafly. Still no response from any of them. I have no emailed head office explaining everything and still nothing from them. At this rate my parents hard earned money more than £1600 will lose their money >: ( If anyone has any advice as to what I or my parents can do to take this further and help them get their refund, it really would be so highly appreciated and we'd be so thankful!