LycaFly Reviews

Name: LycaFly
Rating: 1.34

1.3 Rating 177 Reviews

8 %

of reviewers recommend LycaFly

Company Reviews

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1.3

Based on 177 reviews

Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

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Heena Ayub

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good service”

Helpful Report

Posted 1 month ago

“Absolute con artists DO NOT THINK ABOUT BOOKING WITH THIS SHOWER They take more money than they quote promise a refund and then nothing”

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Posted 2 months ago

“Yes quiet bit fine i feel other than any travels”

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Posted 2 months ago

“My name is JUAN LOPEZ, I have made the booking with the lycafly. It was a terrific experience with them. Specially AMAAN helped me out to get the best flight fares. He gave me united airlines for my trip to USA.”

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Posted 2 months ago

“I had an excellent experience with your service! This is truly the best place online for booking flights. Everything was straightforward and user-friendly, making the process so much easier for me as a senior. I particularly appreciated the quick follow-up call for payment verification; it really shows how much you value your customers. I’m so glad I discovered your website. Thank you for such a great experience! Best, Savio P”

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Posted 2 months ago

“Unforgettable Vacation Thanks to Lycafly! 🌴✈️ I recently booked a flight and hotel for my dream vacation to Mauritius, and I can’t thank the Lycafly team enough! From start to finish, their expertise and exceptional customer service made the entire process seamless. The team was incredibly knowledgeable, helping me choose the perfect accommodations and flights that fit my needs. They were always available to answer questions and made sure every detail was taken care of. When I arrived in Mauritius, everything went off without a hitch! The hotel was stunning, and the location was perfect for relaxation and exploration. I felt completely at ease, knowing I was in such capable hands. Thanks to Lycafly, my vacation was not just a getaway; it was an unforgettable experience. I highly recommend them to anyone looking to plan their next adventure. Kudos to the entire Lycafly team! 🌊🌺✨”

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Posted 2 months ago

“This is a scam!!!!!!!! Do not use this company”

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Posted 5 months ago

“My mum got scammed, she had fake tickets booked and what's worse she was going India for my uncles funeral! Disgusting lycafly cannot be trusted”

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Posted 7 months ago

“My stepfather was due to fly to Australia but sadly passed away before the flight. He paid £1500 for the flight. We were told last October that we would be refunded and still waiting. The last email we received stated they have received the refund from the airline but to receive the refund we have to travel to London to their office to collect it in cash. They state they cannot do bank transfer or send a cheque. We live a 6 hour drive away from their office. Do not use this company. Service is absolutely shocking. I have never heard of a company that makes you travel to the office for a cash refund.”

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Posted 8 months ago

“I thought I was flying economy class, when I looked at the quote, I said to Bhevesh of Lycafly, how come no baggage, he said, he will sort that out after. Bhevesh came back saying, oh you would have to pay at the airport. I asked, why. I then realised, I was booked on economy light. Furthermore, I asked for a return date between 6-8th April, he booked 26th April. In order to change my return date I would have to pay £600, if I wanted to cancel it would cost me £540. Is this right. I had to report them. These people seems to be scammers.”

Helpful Report

Posted 9 months ago

“I had booked my flight to Mumbai with AI via Lycafly, six months before my scheduled departure. Unfortunately, the COVID-19 pandemic occurred just before my flight date, and I contacted Lycafly to find out about my options. The representative informed me that my flight had not been cancelled yet, and if it was cancelled, I wouldn't be entitled to a refund. They advised me to cancel my flight to receive a partial refund for the flight tax. However, I later found out that this advice was wrong. Had I not cancelled my flight and AI cancelled it, I would have been entitled to a full refund. The flight was eventually cancelled by AI, which Lycafly had expected. I only received a part of the partial refund that I was promised by Lycafly, and I have been chasing payment of £117.27 for the remaining amount. I have sent at least six emails and made countless calls to follow up, but I have not received any response from Lycafly. The last person I spoke to was Mark Jones, also known as Dushyant Mudgal. He promised to get back to me in 10 working days, but it has been six months since then, and I have not received any response, even after CC'ing him on emails. It is important to note that Lycafly did not cancel my flight, and they received a full refund, but only gave me a part of the partial refund that I was promised. This has been a pricey lesson. I would avoid this travel agent as they are CROOKS.”

Helpful Report

Posted 1 year ago

“I had a terrible experience with Lycafly. When I booked a flight with them and realized I hadn't added my middle name, which is on my passport, they told me I had to pay £250 to add it. This seemed unfair, and they even suggested I borrow the money. After a frustrating conversation, they reluctantly agreed to do it for £100. However, when I contacted the airline directly, they said the middle name wasn't necessary for travel. It's clear that Lycafly was trying to take advantage of me, and their customer service was unprofessional and insensitive. I strongly advise against booking with them.”

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Posted 1 year ago

“Their website is pretty useless for any modification. Over phone the changing flights charges are terribly higher.”

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Posted 1 year ago

“Absoultely horrible company. My flight got cancelled and they still charged me 30 pounds cancellation fee and the guy said that they have to run their business. His name was Kuldeep Singh, such a stupid argument. You are chargjng me service fee for a cancelled flight. Avoid these cow boys and scammers. They got poor customer service abroad and the guys are not trained to do their job.”

Helpful Report

Posted 1 year ago

“I called the LycaFly customer care regarding my flight reservation, i done a mistake of putting title wrong, instead of "Miss" i put "Mr",it was for my sister, just to change that small detail they charge me £100. I realize this just after 10 minutes of booking and they told me that it is chargeable,I have evidence of this. This is so unacceptable, thought there was no other availability i had to pay them for this.”

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Posted 2 years ago

“I have previously purchased two tickets with Etihad for my sister and mother. At the time they had contacted covid and were therefore covid positive making them unable to attend that flight. I contacted etihad at the time and they confirmed to me I will be able to get a refund for this however, because it is an agency purchase, the agency will need to process this for me. The agency in this case is lycafly. After multiple tries and back and forth emails and after 1.5 years, I have not received my refund for both tickets after this was confirmed to me by email from an agent named Jonathon monga that this has gone through on the 11th of august . The agent on email asked me to send the evidence on multiple occasions in which I did for BOTH passengers. I was emailed a response by the agent named Jonathon claimed a refund has been processed for my mothers ticket. I sent tons of emails after that with no response. Fast forward now, refund still hasn’t gone through. Lycafly agents advised Jonathon has left the company. No hand over was completed with no regards to my complaint. I am now dealing with another agent named Mark Jones for the last month. The response was this: Upon checking the records with Etihad Airlines – they have informed us that the ticket / reservation in question has been terminated / expired on their system. Due to this – we are currently unable to make any change / refund request with the airline. With regards to the commitment made to you by one of our representatives – I have made a special exception request through my management team – in order to obtain a waiver from the airline to authorize and claim the refund on the booking. And this was received 10 days ago. I will never book with this company again. Agents cut the call on you and that seems to be a norm as it’s happened about 15 times so far. Not professional, false promised and a waste of time is what you get with this agency. I don’t like to write negative reviews however I have given chance and chance.”

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Posted 2 years ago

“Something dishonest is going on .... My card details were compromised. Luckily I put a stop on my credit card, because the next day a charge for £ 1765.90 was attempted to be put through by Lycafly.com. The credit card company declined the payment. I have never ever contacted Lycafly.com about anything, so how is it that they tried to get this money off me? T.C.”

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Posted 2 years ago

“They you rip you off if you ask them for postponing the tickets”

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Posted 2 years ago

“Basically experiencing the same issue as the rest of the 1-star reviews on here. Qatar Airways confirmed they had issued the refund I was after to Lyca in January...contacted Lyca to follow up... told me it would take 6-8 weeks for Qatar to issue the refund (note, Qatar confirmed they had already refunded the full amount of my unused voucher)... 8 weeks later, still no refund... another 3 months and I'm still waiting - I just got told today that it would take another 2 weeks for the next "batch processing" of refunds. How is it even acceptable for them to "bulk" collect people's bank details and process the refund weeks after they've received the full amounts from Airlines? Do. Not. Book. With. These. People.”

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Posted 2 years ago

“absolute trash”

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Posted 2 years ago

LycaFly is rated 1.3 based on 177 reviews