Apparently your connections tend to be unreliable. I ordered two pair of heels through Lyst from XOOY and one of the pairs wasn't in stock, so a substitute pair was ordered in its place without my knowledge to accept or reject. In this case I didn't want the substitute and would have picked another pair had I been informed. I found out about the subbing after the order had been sent to XOOY for confirmation that it was received for processing. I tried to correct this mess up in an email to XOOY, but it some how got lost or ignored. Either way, I now have to use the return process to correct this matter. I know these things happen from time to time in all business transactions, but this time it was me and I'm a bit leery about using your services again, at least right now.