Product on Lyst was sent by Lane Crawford, an unfamiliar retailer. I received merchandise and needed to return it. Last couldn't help and referred me to Lane Crawford. Lane Crawford is based in Hong Kong--whose time zone makes it impossible to speak to anyone during waking hours in the United States. Finally me email got through, and I was directed to DHL for returns. DHL website requires filling out an international waybill. Instructions are impossible to understand. It took 4 calls to DHL to succeed in filling in international codes. DHL picked up package immediately. Then DHL sent out two drivers at two different times the next day to pick up same package. The experience was horrifying. I will NEVER buy anything on the Lyst site unless I have previously done business with a known retailer.