Customer service appalling. Phone sent off and had an email saying it was unrepairable. No reply to my email when I asked what they meant by this when it was in use and working up until the day I posted it. After calling I was told that it was due to the condition and that they would either dispose of it or charge me for sending it back. Said they would email a screenshot of the phone explaining why the condition was unacceptable as it was in good condition when sent but email never received. Decided to cut my losses, feeling ripped off!