Condition sent was like new , no scratches as stated there was a part missing but brand new was present (spare parts given) in the package so they can place it professionally and yet it was described as a scratched back falling apart and oozing glue phone so they sliced in half the originally stated price of 50£ for recycling and offered 25£, such a waste of time and energy honestly just gift your old phone to someone ...at least you are going to be left with a nice feeling ! not felt like you're being robbed. Million % NOT RECOMMEND ! :)