Phone was sent in perfect working order, yet claimed to have damaged screen and chipped corner. If it had of been damaged as described, I would not have bothered sending it in. I'll go back to using O2 for trade-ins; they give honest valuations and don't renege on them when you send the phone in.
I suspected all along something like this would happen using an outfit like this and they've proved me right. Still, lesson learned
6 years ago
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