Please please please read the reviews before even considering this business! I was given a price of £550 for an iPhone XS Max 64GB, after reading reviews I knew I was not going to get this - unfortunately I didn’t read the reviews until after I had posted the item! The company advertises that you will receive your money the day that the phone arrives, lies! My phone was delivered and signed for at 10:15 this morning, after 8:30pm and I am still waiting on payment - not looking likely today, therefore they do not still to what they advertise which is illegal as nowhere in the terms and conditions does it state that it can be longer. I tried emailing and calling to see what was going on, no calls were answered and no response to the emails! Finally at around 6 o’clock this evening I received a message to say that the phone had been arrived, 5 minutes later that it had been passed to a technician for checks and then 5 minutes later, shock, a message to say that there was a problem with my trade in! They were now offering me £500 as there was an apparent scratch on the screen. Of course there was no scratch, my phone has a screen protector and case on it from day one and it was only a year old. I accepted the £500, £50 less than originally quoted, and was advised that my payment would be processed. I accepted as it would be more hassle trying to get my phone back, I thought some money would be better than none - but looks like I’ll have no money and no phone. Unfortunately as I have had no luck with getting in contact with the company I will be passing this over to an ombudsman and will be contacting watchdog as this should not be allowed as it looks like they are just out to scam. Please do not make the same mistake that I did!