I was recently sent a used jersey from MAAP. It arrived wadded up in a ball, no tags, and smelled very strongly of detergent. After contacting customer service, initially I was very impressed. I was told to keep the used jersey, either try to wear it or donate it to someone else so it would get use, and they would send me a replacement jersey in a different color, just let them know which color. I responded with gratitude for the handling of the issue and gave a replacement color request. This is where it took a turn for the worse. I was then told that the color I requested was out of stock even though online said it was in stock and to “save time” they would just give me a credit for the jersey. While I am just fine with a credit, I was very frustrated with then having to pay shipping to get a replacement jersey sent to me, as the jersey was well under the free shipping requirement. My husband and I had both placed orders for over $900 of MAAP gear over the week, with an order even being placed the night before being told that now I’d only get a credit. I went back and forth with MAAP, asking if I could just have a jersey put in with the current order we had placed that hadn’t yet shipped, or a free shipping code. I was told no to those, and then was given a 15% discount. A discount. I don’t want a discount to spend another $200 for free shipping when I just want a simple jersey replacement due to MAAP’s error. Being told I was given a credit to save time was ridiculous. None of this saved any time at all, and led to some major frustration with the brand. I have always highly recommended MAAP to my cycling friends, but after this experience, I just can’t say that I will be able to.