MAAP Reviews

Name: MAAP
Address: Suite107, 204 Ingles Street, Port Melbourne, Victoria
Rating: 4.62

4.6 Rating 2,950 Reviews

91 %

of reviewers recommend MAAP

4.6

Based on 2,950 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

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English

“Die Lieferung von MAAP hat sehr schnell und reibungslos funktioniert. Jetzt freue ich mich darauf, die Produkte im Einsatz zu testen und hoffe, dass die Qualität den Preis rechtfertigt.”

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Posted 1 day ago

“Purchasing process is fast and easy. Email info is accurate and easy. Sizing help is helpfull.”

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Posted 1 day ago

“Customer service was very good - took a little while to work through my issue but had an excellent solution and very satisfied.”

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Posted 1 day ago

“Fits perfect and the bib short strap, not too tight and not too loose..”

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Posted 2 days ago

“The online shopping experience is understandable and enjoyable. Checkout easy and the delivery was prompt. The product is amazing. Thanks”

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Posted 3 days ago

“Hi! I am literally living my MAAP on bike gear! LOVE. Off bike sizing is very odd and clothing is way too wide. Even for the style you are going for. It’s like wearing a hula hoop. So far I have purchased a t shirt and 2 sweaters. All too wide. But my on bike gear is my favorite and the only ones I reach for now!! So you guys are definitely getting it right!!! 💗”

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Posted 3 days ago

“While the bibs are comfortable the quality is subpar. I have worn them five times and the lettering is already peeling off (I was them in cold and hang dry). Went through some bushes and the cuffs are frayed. For the price I would’ve expected them to last and hold up to the elements.”

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Posted 6 days ago

“Nothing short of commendable!”

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Posted 6 days ago

“I recently had to make a warranty claim on a pair of MAAP bibs and I couldn’t be happier with the experience. The MAAP team handled everything quickly, professionally, and with genuine care for their customers. They replaced my bibs with a brand new pair free of charge, making the whole process stress-free and straightforward. It’s rare to come across a brand that not only makes top-quality cycling gear but also stands firmly behind their products with such excellent customer service. Huge thanks to the MAAP team for going above and beyond—I’ll definitely continue supporting them and recommending them to fellow riders”

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Posted 1 week ago

“Fast delivery and great products! I like the style and the quality 👍”

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Posted 1 week ago

“Always a pleasure to deal with, Prompt replies to any questions, on time delivery and hands down the best products.”

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Posted 1 week ago

“experience is ridiculous and it is still not the end :DDDDD I CAN'T WAIT TO SEE HOW WORSE IT CAN GET :DDD long story short: ordered bibs (paid 265€), after first ride - material got demaged in the random place, after second ride - another demage. contacted support - did not replied for a week, so applied for warranty - straight away new pair was sent (did not want it, nobody asked, just sent). received it, decided i don't want to give another try so i decided to return. your sistem said - we will give you credit, order something else. thought "okay, will give you another chance". order NEW 3 pieces - RECEIVED ONLY TWO. NO NOTE, NO ALERT, NO EMAIL, NOTHING. contacted support AGAIN. "oh sorry, here is a code for you for that missing piece, spend it in your next order". NOW I TRY TO ORDER SOMETHING ELSE, USE CODE, AND BECAUSE I APPLIED CODE - I NEED TO PAY 17€ FOR DELIVERY. you kidding me? I NEED TO PAY EXTRA TO RECEIVE ITEMS THAT YOU ARE IN DEBT FOR ME??????? :DDDDDDDDD can't wait for support response :)”

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Posted 1 week ago

“It’s always great - however in terms of exchanging and since it’s overseas it’s difficult”

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Posted 1 week ago

“Smooth and quick delivery. Great support as always.”

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Posted 1 week ago

“Purchase process was fine and delivery was fast, but the bib shorts I bought chafed where there is a seam down the front of the shorts. I have never had this issue with other brands. Maybe I might be better suited by a size up, but online size guide indicated I should wear a small, which is consistant with other brands I wear such as Rapha. Fit seemd ok, if a little tight or compressive (which I don't mind), but after a 5hr ride, apparently it is not. The shorts are obviously not in resellable condition, having been worn, and tags removed, so do not qualify for refund, but am now left with a fairly expensive regret purchase.”

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Posted 1 week ago

“Purchased the training 3.0 bibshorts in oak men’s medium. Arrived quickly, with free shipping. True to color and size. The most comfortable bibshorts I’ve had! Good chamois and straps. Will be purchasing more in another color. Highly recommended.”

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Posted 1 week ago

“Quick delivery and easy to order. Note without discounts, MAAP clothing is very expensive and doesn't seem to last against the likes of pedla/pedal mafia”

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Posted 2 weeks ago

“1. I was served in the maap lap of Melbourne with Amelia who helped with a change of item size and it was fantastic! 2. I ordered some new bibs online and it was enough for express shipping. 4 days later the AUS post app says it has t left your warehouse. I spoke to two different people on live chat over two days trying to get more information and all they could say for a while was they are waiting to hear back from the warehouse. I get that things go wrong and it’s not always your fault, I just struggled with the lack of information and guidance as to what the rep was going to do to help find a satisfying solution. I started this query on Friday and on Tuesday night I still have no further information other they they have asked the warehouse. The lack of communication has been frustrating and always initiated by me searching for answers rather than someone sending me an email I can’t answer the follow up questions as it still hasn’t arrived”

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Posted 2 weeks ago

“Good quality and nice design”

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Posted 2 weeks ago

“I ordered a new kit and the bib seams unravelled after an hour of use in multiple spots. Since then I’ve completed your returns form but have not heard anything. My feedback would be to have better communication on returns with timelines - right now it feels like I’m waiting indefinitely to hear if a replacement kit will be sent & now I’m out of pocket a solid amount of money.”

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Posted 2 weeks ago

MAAP is rated 4.6 based on 2,950 reviews