MAAP Reviews

Name: MAAP
Address: Suite107, 204 Ingles Street, Port Melbourne, Victoria
Rating: 4.61

4.6 Rating 3,223 Reviews

91 %

of reviewers recommend MAAP

4.6

Based on 3,223 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“MAAP was very supportive of my 'new kit discount' after a kangaroo took me out on the gravel bike and I shredded my favourite MAAP kit, destroyed my MAAP helmet and disintegrated my MAAP glasses - oh and broke my hip!”

Helpful Report

Posted 21 hours ago

“Shopping experience was all right. The order was dispatched quick. Only the return and refund time is more complicated than with local online shops in Germany. Still everything worked out well. It just took long. I love the products, but I’m not a fan of the maap shop. I prefer buying from other retailers. For how expensive and exclusive the products are, the service and terms of the online shop are not equivalent.”

Helpful Report

Posted 2 days ago

“The response time is consistently long. There is a huge gap between me posing a question and getting a corresponding response back.”

Helpful Report

Posted 4 days ago

“Ciara is very nice and patient in helping me solve the problems. Perhaps the size of your font in emails should be larger; it will be more readable.”

Helpful Report

Posted 4 days ago

“perfect experience ！”

Helpful Report

Posted 5 days ago

“While generally good experience and great products, they are on the more expensive side.”

Helpful Report

Posted 5 days ago

“Fantastic maap.cc”

Helpful Report

Posted 5 days ago

“Went to the brand-new shop in Oxford Street Darlinghurst. Great fit out, helpful staff and overall the experience was good.”

Helpful Report

Posted 5 days ago

“Good quality,bad sales system”

Helpful Report

Posted 5 days ago

“One pair of socks had a hole in the sock. Otherwise all was good.”

Helpful Report

Posted 6 days ago

“Great website. Easy ordering process. Prompt delivery. Very happy with MAAP 😊”

Helpful Report

Posted 6 days ago

“My latest long ride in the heavy rain last month wearing the latest rain jacket from MAAP (women’s drome atmos jacket) was very much satisfied.”

Helpful Report

Posted 6 days ago

“I had good experiences both in store and online.”

Helpful Report

Posted 6 days ago

“Superb as always.”

Helpful Report

Posted 6 days ago

“I've been a long fan of MAAP but recently I think it has lost it's way. I went to the flagship store in Melbourne and was treated like rubbish by the staff. I asked about a winter top and the guy laughed and said he had nothing that would fit me. He hardly even looked up. Previously the service was amazing and in other stores i.e. Singapore, the guys have been incredible. Secondly, the sizing of your kits is just insane. It's so small, especially the jerseys. I get you cater for pros, but even my tiny mates are wearing 2XL's. Let's be a little real here. I cannot question the quality of your nicks or t's, but just wish you'd ditch the dude with the attitude and be a bit real with sizing. I'm not the only one saying this and I've read articles about it as well”

Helpful Report

Posted 6 days ago

“Happy with the Black Friday sale. The free shipping threshold seems too steep - should be over $100.”

Helpful Report

Posted 6 days ago

“Went to the new Sydney store on Oxford Str. Very friendly and helpful staff & great layout (exspecially the Jayco Giant bike).”

Helpful Report

Posted 6 days ago

“I love MAAP products. The design is sleek, comfortable and lightweight. Modern colours that enable us to choose something that doesn’t look like Barbie or a bloke. Wish there was more variety for big boobs, though. I am a traditional Barbie shape and your sizes seem to assume all women cyclists are neat packages. Even your urban and off road gera is a bit tight in the chest department. Fabulous range for bottoms tho. You have absolutely nailed that.”

Helpful Report

Posted 6 days ago

“Always nice product and quality is awesome, the only things is bad it’s the highest price of taxe and border amount because I’m from Canada”

Helpful Report

Posted 6 days ago

“One of the best brand by far.”

Helpful Report

Posted 6 days ago

MAAP is rated 4.6 based on 3,223 reviews