MAAP Reviews

Name: MAAP
Address: Suite107, 204 Ingles Street, Port Melbourne, Victoria
Rating: 4.61

4.6 Rating 3,299 Reviews

91 %

of reviewers recommend MAAP

4.6

Based on 3,299 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“All greats with the entire products I have been utilizing so far. Nicely and neatly designed for cycling...love it One thing that make me slightly upset was your sales promotion before end of 2025 which was cutting the price after I bought it a few days I would give 5 stars instead of 4 because of this.😏😏”

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Posted 2 weeks ago

“There was a weird shipping SNAFU, it took longer than expected to get a response from customer service, but once I did the issue was quickly resolved.”

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Posted 2 weeks ago

“Good overall”

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Posted 2 weeks ago

“Overall have had good experiences with MAAP. Recently was disappointed to not have crash protection honored on a helmet after an accident that landed me in hospital. Still like MAAP design and quality but will consider other brands in future for helmets or other high cost apparel that might get damaged in crashes.”

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Posted 3 weeks ago

“Pretty nice kit, decent quality but probably not worth the price tag imo”

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Posted 3 weeks ago

“Great product, but I only own one Maap kit because of the cost.”

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Posted 3 weeks ago

“Shopping experience was all right. The order was dispatched quick. Only the return and refund time is more complicated than with local online shops in Germany. Still everything worked out well. It just took long. I love the products, but I’m not a fan of the maap shop. I prefer buying from other retailers. For how expensive and exclusive the products are, the service and terms of the online shop are not equivalent.”

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Posted 1 month ago

“Went to the brand-new shop in Oxford Street Darlinghurst. Great fit out, helpful staff and overall the experience was good.”

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Posted 1 month ago

“Bought multiple garments, from socks to jackets and in between. Fabric, fitting, design are all superb. However, stitching is often coming undone on the various jackets, even on the gloves. I suppose better quality control is required.”

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Posted 1 month ago

“I feel the quality of the newer jerseys has deteriorated slightly. The MAAP MELB signature jersey was such that I declined buying it in-store. Cargo bibs are awesome however, very good fabric and the design w additional zippers / storage is great”

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Posted 1 month ago

“Website is easy to navigate. Marketing emails are few and far between which is appreciated. Products are top quality, as expected.”

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Posted 1 month ago

“The ordering process needs some work. I ordered some products for my son for Christmas. I could not find size options. When they arrived I felt "had" because I had a problem with the size, so I ordered again. Same same. Not I have to wait till Christmas to see if the size is right.”

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Posted 1 month ago

“This years shipping is faster than last year but free shipping isn't available til $350+ really puts me off, I was gonna order another batch of things but just not impressed by the excessive shipping cost. Not like you are shipping heavy bike parts. Excessive shipping.”

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Posted 1 month ago

“Firstly I love that it’s an Australia brand. All the products are seemingly of top quality I.e I’m yet to have a product issues. I have purchased a lot in the past year. My only bug bear would be the sizing. Every top that I have purchase has been a different fit and cut and that has been fairly annoying. I wish you would have some sort of consistency with a type of product e.g I know that rapha pro team or brevet will fit me a certain way. With Maap, there’s all these weird names and I have no idea how they’re going to fit until it’s here. That said 9 out of 10 times I’ve had to return the top. Bibs are fine. Also I would love some simple designs every now and then. I appreciate the funky designs but I often prefer simplicity or minimal designs.”

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Posted 1 month ago

“Gradually increasing prices seem a bit excessive, not fully convinced that the new "tech" is worth it or validated / tested. But the performance basics of the apparel is and always has been excellent.”

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Posted 1 month ago

“Easy check out process, do find the shipping on the pricey side though”

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Posted 1 month ago

“I bought a summer and a winter jersey, great purchases for everyday rides”

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Posted 2 months ago

“Own many MAAP garments and will purchase many more. Recently bought the Draft Team jacket, it’s great and I’d recommend it. Not exactly waterproof but confident in it during a shower, I didn’t buy it for its waterproof capabilities however. It’s perforated in the rear shoulders so you don’t end up soaked in sweat, so breathes well while being a windshield on the front. The only issue I have is the sleeves are too long, something other reviews mentioned. It’s definitely something to be aware of as they gather up and affect aero - however any cycling jacket will affect aero. All in all an excellent garment and I’d certainly recommend it, given it was below £100 in the sale it proves good value”

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Posted 2 months ago

“Very helpful”

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Posted 2 months ago

“Fluent shopping but you need to be quick or the sizes will run out.”

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Posted 2 months ago

MAAP is rated 4.6 based on 3,299 reviews