MAAP Reviews

Name: MAAP
Address: Suite107, 204 Ingles Street, Port Melbourne, Victoria
Rating: 4.61

4.6 Rating 3,223 Reviews

91 %

of reviewers recommend MAAP

4.6

Based on 3,223 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I've been a long fan of MAAP but recently I think it has lost it's way. I went to the flagship store in Melbourne and was treated like rubbish by the staff. I asked about a winter top and the guy laughed and said he had nothing that would fit me. He hardly even looked up. Previously the service was amazing and in other stores i.e. Singapore, the guys have been incredible. Secondly, the sizing of your kits is just insane. It's so small, especially the jerseys. I get you cater for pros, but even my tiny mates are wearing 2XL's. Let's be a little real here. I cannot question the quality of your nicks or t's, but just wish you'd ditch the dude with the attitude and be a bit real with sizing. I'm not the only one saying this and I've read articles about it as well”

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Posted 5 days ago

“Happy with the Black Friday sale. The free shipping threshold seems too steep - should be over $100.”

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Posted 5 days ago

“Garment is very good. Packaging is poor. Despite my best attempts to open the packaging without damaging the jersey inside, its not possible. The clear bag enclosing the garment was attached to the packaging internally so when I cut the outside of the package to open it I also cut the clear bag and put a nick in the jersey. Very disappointing to py all this money and get that result. Regards Trevor tmacdonald2@bigpond.com”

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Posted 3 weeks ago

“Interface for browsing and buying is friendly and handy. Shipping from warehouse quite time taking. Quite disappointed as I received the item (bib) with one of the letter almost on my left leg was almost fall-off.”

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Posted 3 weeks ago

“Ease of process, purchasing and shipping is efficient. However the quality of the two items purchased was less impressive considering they were of the most exclusive range.”

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Posted 4 weeks ago

“I have been a Maap customer since early days of the business. Quality is excellent apart from the odd Winter glove that was pretty average but nonetheless love brand, designs and fit. I think biggest challenge Maap will face is pricepoint, everything has become extremly expensive and potentially moved up in price far higher then competitive set.”

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Posted 1 month ago

“like the products although expensive”

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Posted 1 month ago

“Purchasing process was great. Was shipped fast which is also great. But shipping is crazy expensive to NZ, $50 is wild. Especially when some retails in nz offer free shipping and did mean that I couldn’t return items that were too big as the shipping cost was too much to get it back and then pay again for the correct size. Would purchase more but the shipping has put me off.”

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Posted 2 months ago

“Having to pay shipping on a satchel (2x caps) which were over $100. Quality gear over priced. Sucks you are making every day cyclists pay for your word tour team inclusions. No loyalty benefits like say an MJ Bale who reward their repeat and dedicated customers.”

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Posted 2 months ago

“1. I was served in the maap lap of Melbourne with Amelia who helped with a change of item size and it was fantastic! 2. I ordered some new bibs online and it was enough for express shipping. 4 days later the AUS post app says it has t left your warehouse. I spoke to two different people on live chat over two days trying to get more information and all they could say for a while was they are waiting to hear back from the warehouse. I get that things go wrong and it’s not always your fault, I just struggled with the lack of information and guidance as to what the rep was going to do to help find a satisfying solution. I started this query on Friday and on Tuesday night I still have no further information other they they have asked the warehouse. The lack of communication has been frustrating and always initiated by me searching for answers rather than someone sending me an email I can’t answer the follow up questions as it still hasn’t arrived”

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Posted 3 months ago

“add buy now pay later for customers who wish to avoid credit cards”

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Posted 3 months ago

“Good Products VERY VERY expensive ! Def NOT for everyone as the design work for 50% of the gear is a little too try hard'ee. Staple items look and feel good”

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Posted 4 months ago

“While the products continue to be of high quality, it was disappointing that I had to pay postage. This was due to my use of a gift voucher, which brought the total below the free postage amount of $250. Seems a little unfair!”

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Posted 4 months ago

“The custom charge me 40 % . That the discount is not enough. The shipping shall inform custom charge fee before orders. Br,”

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Posted 5 months ago

“Lamentablemente al seleccionar Pro bib 2.0, me equivoqué en la talla y la badana es muy delgada.”

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Posted 5 months ago

Hi Germán, Thanks for taking the thanks for taking the time to let us know about your experience with the pro bib 2.0. You can exchange if the size isn't right, just head to our return portal here: https://returnseu.maap.cc/#/ Hola Germán, Gracias por tomarte el tiempo de contarnos tu experiencia con el pro bib 2.0. Puedes cambiar si el tamaño no es el correcto, solo dirígete a nuestro portal de devoluciones aquí: https://returnseu.maap.cc/#/

Posted 5 months ago

“Would happily give MAAP 5 stars but the £10 postage if you spend under a certain limit really annoyes me. Products are always great!”

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Posted 5 months ago

“Everything is so damn expensive. Most of your collection has meh colors”

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Posted 5 months ago

“Sizing of the Alt Road Themal Jacket was inconsistent with other jerseys I have purchased. Normally I am large in MAAP but the jacket size M would have been equivalent.”

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Posted 6 months ago

“Service was fine, but the size recommendation did not fit.”

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Posted 6 months ago

“Love the clothes. Hate the extra bill that comes after my purchase for taxes and customs”

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Posted 6 months ago

MAAP is rated 4.6 based on 3,223 reviews