MAAP Reviews

Name: MAAP
Address: Suite107, 204 Ingles Street, Port Melbourne, Victoria
Rating: 4.62

4.6 Rating 2,951 Reviews

91 %

of reviewers recommend MAAP

4.6

Based on 2,951 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“1. I was served in the maap lap of Melbourne with Amelia who helped with a change of item size and it was fantastic! 2. I ordered some new bibs online and it was enough for express shipping. 4 days later the AUS post app says it has t left your warehouse. I spoke to two different people on live chat over two days trying to get more information and all they could say for a while was they are waiting to hear back from the warehouse. I get that things go wrong and it’s not always your fault, I just struggled with the lack of information and guidance as to what the rep was going to do to help find a satisfying solution. I started this query on Friday and on Tuesday night I still have no further information other they they have asked the warehouse. The lack of communication has been frustrating and always initiated by me searching for answers rather than someone sending me an email I can’t answer the follow up questions as it still hasn’t arrived”

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Posted 2 weeks ago

“add buy now pay later for customers who wish to avoid credit cards”

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Posted 3 weeks ago

“Good Products VERY VERY expensive ! Def NOT for everyone as the design work for 50% of the gear is a little too try hard'ee. Staple items look and feel good”

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Posted 1 month ago

“While the products continue to be of high quality, it was disappointing that I had to pay postage. This was due to my use of a gift voucher, which brought the total below the free postage amount of $250. Seems a little unfair!”

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Posted 1 month ago

“The custom charge me 40 % . That the discount is not enough. The shipping shall inform custom charge fee before orders. Br,”

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Posted 2 months ago

“Lamentablemente al seleccionar Pro bib 2.0, me equivoqué en la talla y la badana es muy delgada.”

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Posted 2 months ago

Hi Germán, Thanks for taking the thanks for taking the time to let us know about your experience with the pro bib 2.0. You can exchange if the size isn't right, just head to our return portal here: https://returnseu.maap.cc/#/ Hola Germán, Gracias por tomarte el tiempo de contarnos tu experiencia con el pro bib 2.0. Puedes cambiar si el tamaño no es el correcto, solo dirígete a nuestro portal de devoluciones aquí: https://returnseu.maap.cc/#/

Posted 2 months ago

“Would happily give MAAP 5 stars but the £10 postage if you spend under a certain limit really annoyes me. Products are always great!”

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Posted 2 months ago

“Everything is so damn expensive. Most of your collection has meh colors”

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Posted 2 months ago

“Sizing of the Alt Road Themal Jacket was inconsistent with other jerseys I have purchased. Normally I am large in MAAP but the jacket size M would have been equivalent.”

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Posted 3 months ago

“Service was fine, but the size recommendation did not fit.”

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Posted 3 months ago

“Love the clothes. Hate the extra bill that comes after my purchase for taxes and customs”

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Posted 3 months ago

“Too expensive. Staff sometimes helpful sometimes nahh... could be better.”

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Posted 3 months ago

“Long time MAAP customer. Feel as though the quality has been dropping recently. Have had multiple quality issues with products.”

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Posted 3 months ago

“Maap is good but a bit WOKE for my liking and pretty pricey.”

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Posted 4 months ago

“good service XXL sizes differ from item to item, being 190cm tall and 100kg alot of xxl is too small ?”

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Posted 4 months ago

“Socks were okay - meaning not as long as i expected the l/xl ones.”

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Posted 4 months ago

“Amazing products, super happy with the quality. Though I dropped into the Lab in Melbourne over the weekend and the staff were a little surly, and pointed out that it was inconvenient for them to swap an item that was too small as it had just been replaced by the new season stock (though they did happily replace it, just felt like I don't need to know that, just swap it with a smile).”

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Posted 4 months ago

“T-Shirts und Socken sind perfekt, an den Hosen könnte man noch was rausholen.”

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Posted 4 months ago

“I want to be given the opportunity to review the cycle shorts i bought”

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Posted 5 months ago

“I was a little disappointed when I ordered 2 jerseys the order was noted as filled and on its way. However, the day it was to arrive, I got a note that one jersey had been refunded and would not be delivered. The main issue was, I ordered a second jersey as an opportunistic purchase and the jersey I had really wanted was not filled in my order and cancelled. That being said, I have otherwise had good experience with MAAP.”

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Posted 5 months ago

MAAP is rated 4.6 based on 2,951 reviews