MAAP Reviews

Name: MAAP
Address: Suite107, 204 Ingles Street, Port Melbourne, Victoria
Rating: 4.61

4.6 Rating 3,395 Reviews

90 %

of reviewers recommend MAAP

4.6

Based on 3,395 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Sizing is completely off. Size up by at least 2 sizes if its a pro. Shipping is the most expensive I've seen when its not express. Returning is made doubly difficult Otherwise beautiful fabric”

Helpful Report

Posted 19 hours ago

“Good customer service as always couldn’t fault I that perspective. But prices are starting to get excessive and unmanageable. All my kit is MAAP, but struggling to continue to justify. Also shipping costs to NZ are too expensive.”

Helpful Report

Posted 21 hours ago

“I wear MAAP alot, but price has gone up understandable in this climate. But quality has been quite poor of late... Hopefully my skinsuit is a bit better”

Helpful Report

Posted 4 days ago

“every purchase is different. the service of mail order is labile; sometimes within 24/24h and others times, days pass before processing occurs. ask yourselves, why is it labile? the quality of jerseys fluctuates. this is really irritating ......... i cannot be bothered sending the goods back because the endless emails and patronising language of the replies is infuriating. i usually fix the garment myself. i loathe the fact some items are only available in store; frankly rude. the socks fit is labile as well (i always buy the biggest size). i cannot understand why some socks fit so comfortably and others, you need to wrestle to put them on because the elasticity quotient is grossly deficient. and then they feel so tight. you make kit that i adore. i love the palettes offered. the duds fit like magic. pick your line of service standard and stick to it. be consistent.”

Helpful Report

Posted 6 days ago

“The drink bottle I purchased arrived squished and was very hard to get back to its normal shape and still has some marks / dents in it. Happy been happy with pervious products I have purchased.”

Helpful Report

Posted 1 month ago

Hi Isobelle, Thanks for taking the time to let us know — I’m sorry your drink bottle arrived in less-than-perfect condition. That’s not the experience we aim to deliver. I’ve just checked stock for a like-for-like replacement and unfortunately we’re out of this bottle at the moment. To make this right, I’ve refunded the $30 bottle in full and sent you a free-shipping code by email, so you can choose a replacement bottle of your preference at no cost. We really appreciate you calling this out, and it’s great to hear you’ve been happy with your previous MAAP pieces. If there’s anything else we can help with, just let us know.

Posted 3 weeks ago

“Had my third pair of bibs blow apart at the seams. Support team was good with a speedy refund. But a bit dissapointed in the quality vs price.”

Helpful Report

Posted 1 month ago

“The sizing is so far off it’s very dissapointing, you should put some indications to sizing on your website”

Helpful Report

Posted 2 months ago

“Product quality and selection is up there but expensive so only look for second hand MAAP now”

Helpful Report

Posted 2 months ago

“Flagship store lack of sizes and colour ways in stock was very dissappointing and resulted in a lost sale. At least I got to try on alternates to get a sense of size, but could not check if the colour way really what I see in the website.”

Helpful Report

Posted 2 months ago

“Rides are ace, definitely feels like I'm part of the culture. Maap clothing does live room for desire, the jerseys, while expensive are definitely some of the nicest I've had with plenty of options and styles that really hit it, it's unfortunate that I can't get around maap bibs with the cut being so low that I opt for black sheep with there zero bib and brace with bogata fabric. Additionally, I would be interested in more options or exclusives for the speed suits. As a primarily speed skater, I do have much love for a full suit that I can just layer vests or jumpers over. Maybe a long arm exclusive with the slight off colour stamp design?”

Helpful Report

Posted 2 months ago

“I've been a long fan of MAAP but recently I think it has lost it's way. I went to the flagship store in Melbourne and was treated like rubbish by the staff. I asked about a winter top and the guy laughed and said he had nothing that would fit me. He hardly even looked up. Previously the service was amazing and in other stores i.e. Singapore, the guys have been incredible. Secondly, the sizing of your kits is just insane. It's so small, especially the jerseys. I get you cater for pros, but even my tiny mates are wearing 2XL's. Let's be a little real here. I cannot question the quality of your nicks or t's, but just wish you'd ditch the dude with the attitude and be a bit real with sizing. I'm not the only one saying this and I've read articles about it as well”

Helpful Report

Posted 3 months ago

“Happy with the Black Friday sale. The free shipping threshold seems too steep - should be over $100.”

Helpful Report

Posted 3 months ago

“Garment is very good. Packaging is poor. Despite my best attempts to open the packaging without damaging the jersey inside, its not possible. The clear bag enclosing the garment was attached to the packaging internally so when I cut the outside of the package to open it I also cut the clear bag and put a nick in the jersey. Very disappointing to py all this money and get that result. Regards Trevor tmacdonald2@bigpond.com”

Helpful Report

Posted 3 months ago

“Interface for browsing and buying is friendly and handy. Shipping from warehouse quite time taking. Quite disappointed as I received the item (bib) with one of the letter almost on my left leg was almost fall-off.”

Helpful Report

Posted 4 months ago

“Ease of process, purchasing and shipping is efficient. However the quality of the two items purchased was less impressive considering they were of the most exclusive range.”

Helpful Report

Posted 4 months ago

“I have been a Maap customer since early days of the business. Quality is excellent apart from the odd Winter glove that was pretty average but nonetheless love brand, designs and fit. I think biggest challenge Maap will face is pricepoint, everything has become extremly expensive and potentially moved up in price far higher then competitive set.”

Helpful Report

Posted 4 months ago

“like the products although expensive”

Helpful Report

Posted 4 months ago

“Purchasing process was great. Was shipped fast which is also great. But shipping is crazy expensive to NZ, $50 is wild. Especially when some retails in nz offer free shipping and did mean that I couldn’t return items that were too big as the shipping cost was too much to get it back and then pay again for the correct size. Would purchase more but the shipping has put me off.”

Helpful Report

Posted 5 months ago

“Having to pay shipping on a satchel (2x caps) which were over $100. Quality gear over priced. Sucks you are making every day cyclists pay for your word tour team inclusions. No loyalty benefits like say an MJ Bale who reward their repeat and dedicated customers.”

Helpful Report

Posted 5 months ago

“1. I was served in the maap lap of Melbourne with Amelia who helped with a change of item size and it was fantastic! 2. I ordered some new bibs online and it was enough for express shipping. 4 days later the AUS post app says it has t left your warehouse. I spoke to two different people on live chat over two days trying to get more information and all they could say for a while was they are waiting to hear back from the warehouse. I get that things go wrong and it’s not always your fault, I just struggled with the lack of information and guidance as to what the rep was going to do to help find a satisfying solution. I started this query on Friday and on Tuesday night I still have no further information other they they have asked the warehouse. The lack of communication has been frustrating and always initiated by me searching for answers rather than someone sending me an email I can’t answer the follow up questions as it still hasn’t arrived”

Helpful Report

Posted 6 months ago

MAAP is rated 4.6 based on 3,395 reviews