MAAP Reviews

Name: MAAP
Address: Suite107, 204 Ingles Street, Port Melbourne, Victoria
Rating: 4.62

4.6 Rating 3,664 Reviews

91 %

of reviewers recommend MAAP

4.6

Based on 3,664 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

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English

“I did include the cost of duty and shipping which ended up to he almost 40% of the value of the goods I purchased. This is a great product but it is too expensive to buy directly.”

Helpful Report

Posted 1 year ago

“I am surprised and very unsatisfied that the direct world wide shipping cost has increased from 30 to 45.”

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Posted 1 year ago

“I went to the shop to buy a gift voucher for a friend's birthday and gloves for myself. The gift voucher experience was clumsy and for a $200 voucher I had to buy 2 x $100 vouchers which were emailed to me. I nice traditional type printed voucher that I could have handed to my friend would have been better. The glove range was limited and the gloves that I came away with were not very pleasing.”

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Posted 2 years ago

“The quality on your products is great. I usually by your product through my local bike shop, However my first experience with your company was purchasing in your sale. You over sold the item and no one informed me of this. I only found out when it arrived with missing product and no explanation why it wasn’t there, I had to call you customer services to find out it was on back order with no idea of when it would be restocked. I understand sales are a busy period, but all that was needed was some communication that it was out of stock. As I said before the products are great, but the customer service fell short for me with this experience.”

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Posted 2 years ago

“I bought a jersey and it fit nicely, but would be nice if it were a bit shorter in length. Shipping to Canada was fast, but shipping, customs, duty, and taxes came out to be more expensive than the already expensive jersey. It would be nice if there were free shipping over a certain amount, or an option for cheaper and taking longer.”

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Posted 2 years ago

“The dispatch taking more than 3 days. The Size S Evade Crew hoodie and sweaters are worn like a Size M. Oversized, unhappy with the sales purchase.”

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Posted 2 years ago

“Delivered fast. Sizing is smaller than expected ; I was predicted a medium for a looser fit and it is very compressive, feels like seams may rip on the bib. Disappointed by how tight the arm sleeve is at bottom too.”

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Posted 2 years ago

“Delivery in Canada are too expansive… not worth it even in sale.”

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Posted 2 years ago

“I bought a size S prime jacket during mid year sale Jacket turns out to be a bit tight and I wanted to exchange. Current policy is to refund and purchase again with store credit. This process is ok. I dont like is the payment for the postage”

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Posted 2 years ago

“I’m not sure if it’s me but I’ve almost found this jacket too warm. I’ve been riding in 6 degrees C in Melbourne (may) with normal short sleeve riding top underneath. I hope it’s nicer as we get further into winter. Any guidance on layering would be appreciated.”

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Posted 2 years ago

“It would be nice if the prices are lower so i could just buy the jersey and bib that i want instead of waiting for you to have a sale and be left with left over jerseys and bibs.”

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Posted 2 years ago

“The product rocks. The lack of free returns outside Australia is a problem. If MAAP can sort this out, they’ll get money from me that otherwise will continue to go to Rapha.”

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Posted 2 years ago

Thanks for the feedback David, glad to hear you're loving the product. We're always reviewing how we look after returns and we'd love to be able to do free returns for NZ customers in the near future.

Posted 2 years ago

“Good product, shipping was extremely expensive comparing to other brands”

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Posted 2 years ago

We are glad to hear you are a fan of your new MAAP pieces. We have shared your feedback on the shipping with all of the relevant teams so we can consider it for the future too. Thanks for taking the time to do the review and for all of your support.

Posted 2 years ago

“Sizing is really hard with you guys. Always seems to be so small and I have to exchange which is of itself painful. I really needed the kit for a trip to Europe and now I won't have it in time.”

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Posted 2 years ago

“Love the product. $20 flat price freight is excessive.”

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Posted 2 years ago

“Great product and support. However, you guy really need to figure out the duty situation. Increasing the international shipping threshold to $500 is insanity. My order was only around $200 in value and I was charged $80+ in duties and taxes. Your Aussie based competitors now include shipping and duties at a lower price point. This is more so infuriating because I'm receiving a replacement product because of warranty purposes.”

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Posted 2 years ago

“Maap has an incredible range of products and it fits me well. Only problem i encounted is that Maap don’t respond to E-mail with expediency. I have a problem with our local customs and it took you guys ages to reply. I still haven’t received my orders yet due to some details that our local customs needed from your end for them to release my parcel”

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Posted 2 years ago

Hi Rodolfo, Thanks for the review and feedback. Sorry for delays you experienced and problems with customs. We can see the support team did come back and help you. Reply back if there is more they can assist you with but from looking at your ticket it looks all resolved and hopefully you'll have your MAAP kit in your hands soon to take out on the road and try out. Best, MAAP

Posted 2 years ago

“I love the fit of the Alt-Road t-shirts, would be great if the sleeves were a little bit longer for sun protection right to my gloves. I wore mine for a bikepacking trip and at the end threads were coming lose, you could definitely see wear and tear. I paired them with the alt road bibs which are so comfortable but very tight (size up) and are only good in the black, any other colour shows a very unfortunate sweat patch regardless of if you’re a sweater or not. Overall, good products if you can get them on sale.”

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Posted 2 years ago

“Service in store is real odd. They had a strained customer service which I presume was due to me not looking like their typical customer. Better experience purchasing online. Happy with my items. Wish I could have instore pick up as an option instead of delivery.”

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Posted 2 years ago

Thank you for taking the time to leave a review. At MAAP, we aim to provide the best level of Customer Support and are sorry to hear this wasn't your experience at the LaB. We take all feedback seriously and would like the opportunity to chat with you further. Please email info@maap.cc and reference ticket number #182056 and I will be in touch as soon as possible to hear your feedback. I'm glad the MAAP online experience was better. I'll be sure to share your feedback on the instore pickup too so we can consider it for future improvements. Best, Dani Customer Service Manager MAAP Support

Posted 2 years ago

“I like the quality of the kit but was shocked with duties to ship to Canada. It would be helpful to either have a tool to estimate the duties online or have MAAP include them at checkout as many other online retailers do.”

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Posted 2 years ago

Thanks for the review and feedback, Larry! We're sorry to hear that you had a negative experience with customs charges. The estimator idea sounds good and we'll explore this. We take all feedback seriously and we will ensure your voice is heard and that we can consider your feedback to make improvements in the future! Best, MAAP

Posted 2 years ago

MAAP is rated 4.6 based on 3,664 reviews