MAAP Reviews

Name: MAAP
Address: Suite107, 204 Ingles Street, Port Melbourne, Victoria
Rating: 4.61

4.6 Rating 3,223 Reviews

91 %

of reviewers recommend MAAP

4.6

Based on 3,223 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Maap is extremely good quality but that comes with a price. Despite what is said on their website they accept free returns and they refund the money to your bank account.”

Helpful Report

Posted 1 year ago

“Not the best experience, maybe look at Rapha’s.”

Helpful Report

Posted 1 year ago

“Bought the Alt road bibs - they fit super long in the legs…purple colour shows up the sweat so beware!!! The chamois is good, and materials tight. Good straps.”

Helpful Report

Posted 1 year ago

“The postage to NZ is too much for a product that already is expensive. Rapha have free postage so I'll stick with them.”

Helpful Report

Posted 1 year ago

“Your sizing is inaccurate. I'd like to see sizing recommendations for people with a significant amount of upper body muscle mass. I recently purchased a size L ascend rain jacket based off a chest measurement of 103 cm however the shape of the garment was far too tight across the chest. Furthermore i was unable to fit my arms into the sleeve as they are too narrow. This sounds absurd but this can be solved by adding some more info to your sizing chart.”

Helpful Report

Posted 1 year ago

“Fast delivery and a good crash replacement policy. Products are of decent quality with 2 of my jerseys arriving with loose threads which isn’t ideal when they’re made to stretch”

Helpful Report

Posted 1 year ago

We are sorry to hear you've had a problem with your MAAP kit. If you send some images through to the Support team at info@maap.cc they'll be able to help with an assessment here. Best, MAAP

Posted 1 year ago

“I wanted to buy a gift voucher instore as I don’t I don’t like to use Visa card online and you don’t sell actual gift cards this was for my husband that wants to come in and purchase and use his gift cards like most stores have but instead he has a printed out piece of paper to come in with instead which I thought was weird as why don’t you just do the gift cards ? I think the sales person thought I was an idiot and then annoyed me also as not all of us like e cards and buying online I like bricks and mortar stores like yourself.”

Helpful Report

Posted 1 year ago

Hi Amanda, Thanks for taking the time to share your experience with us on purchasing gift cards to use at the MAAP LaB. I'm sorry it was not a good experience this time. We will take on all of your feedback here as we continue to improve our products and services. If you have any further suggestions or concerns, please don't hesitate to contact us. We hope to see you back at the LaB soon. Take care, Dani Wright Customer Service Manager MAAP

Posted 1 year ago

“Disappointed with the quality of the Jersey, I have been buying MAAP products since 2018 and have noted a gradual decline in the quality of the Jerseys.”

Helpful Report

Posted 2 years ago

“Well the jersey was way to small even though I followed the guide”

Helpful Report

Posted 2 years ago

“The Henna bibs were a lot darker in real life than the bright vibrant colour you see on the website. I was also disappointed to see Maap no longer offered Afterpay as a form of payment.”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We appreciate your input and will consider your comments as we continue to improve. If you have any further suggestions or concerns, please don't hesitate to let us know.

Posted 2 years ago

“There is no loyalty program.No matter how much you buy, there is no special offer.”

Helpful Report

Posted 2 years ago

“Australia Post tracking number: 3389U2891553 My Order MAP-141040 I wrote a wrong shipping address before, so the package was returned to you.now I don’t know whether you have received the return,and I haven’t received my gift card. What’s the problem now? What should I do?”

Helpful Report

Posted 2 years ago

“Products are good, payment is ez. Arrived quickly. Website fkn terrible navigation very off putting when try to go back to the product view, was faster to goto the email and reset the product view”

Helpful Report

Posted 2 years ago

“Products are of high quality. My only gripe is the shipping costs. To only get free shipping after spending $250 is ridiculous. That is a more than double jump from $100 which is very high. Seems to me nothing more than a cash grab and can't blame it all on inflation. Also if this is the case you should offer regular post price and not just express which most people don't need for cycling gear.”

Helpful Report

Posted 2 years ago

“Custom fees are quite expensive in Canada and bring lots of problems when you need to return items. Items are really nice looking, but the fit is very very small.”

Helpful Report

Posted 2 years ago

We're sorry to hear that you had a negative experience with customs charges and sizing. We take all feedback seriously and we will ensure your voice is heard on this one so we can look after you better in the future!

Posted 2 years ago

“Pro bib 2.0 is so expensive that I cant believe it ripped when snagging with my bike seat after only 2 months of use! The "crash" replacement is okay, but I still dont think I should have paid 60% of a brand new bib because my "old" (3 months old) bib is ripped. I dont want to have to be extra careful with such an expensive item, it should be made to last and to withstand the level of training I need to do.”

Helpful Report

Posted 2 years ago

“Super quality, nice product. The big bug is the duty you must pay for the broker. All other cie like Rapha pay for the broker and duty. At least the broker.”

Helpful Report

Posted 2 years ago

“frustrated that MAAP doesn’t offer complimentary returns for international customers, unlike Rapha which does.”

Helpful Report

Posted 2 years ago

“I am wondering why I got taxed despite my item is below 10,000 PHP. And also by the way, the sleeves of the item I ordered is too long.”

Helpful Report

Posted 2 years ago

Hello Masao, Thanks for taking the time to share your review. We are sorry that you have not had a good experience. One of our MAAP Support team will reach out to you via email to assist you with a resolution here.

Posted 2 years ago

“I bought 2 jerseys on sale, they fit reasonable well and are soft/comfortable fabric but before I had even worn one the stitching on the back collar had started to come out. Yes, it was on sale but the full price is so high you would expect much better quality.”

Helpful Report

Posted 2 years ago

MAAP is rated 4.6 based on 3,223 reviews