MAAP Reviews

Name: MAAP
Address: Suite107, 204 Ingles Street, Port Melbourne, Victoria
Rating: 4.64

4.6 Rating 2,752 Reviews

91 %

of reviewers recommend MAAP

4.6

Based on 2,752 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“frustrated that MAAP doesn’t offer complimentary returns for international customers, unlike Rapha which does.”

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Posted 1 year ago

“I am wondering why I got taxed despite my item is below 10,000 PHP. And also by the way, the sleeves of the item I ordered is too long.”

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Posted 1 year ago

Hello Masao, Thanks for taking the time to share your review. We are sorry that you have not had a good experience. One of our MAAP Support team will reach out to you via email to assist you with a resolution here.

Posted 1 year ago

“I bought 2 jerseys on sale, they fit reasonable well and are soft/comfortable fabric but before I had even worn one the stitching on the back collar had started to come out. Yes, it was on sale but the full price is so high you would expect much better quality.”

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Posted 1 year ago

“I consider myself a Rapha-refugee, and was excited to check out MAAP. The product is top-notch judging from the materials used - eschler knits, Elastic Interface chamois, YKK components etc. You definitely are getting what you paid for in the product. However...pre/post customer sales support for MAAP trails Rapha. As someone unfamiliar with the brand fit there should be free return shipping at the price point they are at. In the end I returned the kit, and ended up buying the right size at a local retailer. I'm a fan despite the experience!”

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Posted 1 year ago

Thanks for your review and feedback, Alan. Thanks for taking the time to share your feedback on our returns policy! We will ensure that your feedback is shared so that we can use it to review our returns policy in the future. When you purchase from our Australian website, we offer free returns for full-priced items, but at this stage, it's only for returns within Australia. Thanks for being a fan of MAAP! Hopefully we can make some changes in the future as a result of your feedback. In the meantime, the MAAP Support team are always here to help with sizing advice.

Posted 1 year ago

“have bought 3 shirts, and after buying the newest, and a 7-day bike packing trip, I hand-washed the jersey and noticed the stitching was loose and had completely come undone at the left waist.”

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Posted 1 year ago

“Wrong size 🥺🥺”

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Posted 1 year ago

“- takes time to learnt if the item available or out of stock - some items are not as described - sizing for the same type/model t-shirt might be different (depends on the color?) - the socks were great”

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Posted 1 year ago

“Prices are high and I got sent the wrong item. It was mostly rectified but when prices are high you expect better.”

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Posted 1 year ago

“las talla de jersey muy ajustado, compre una talla mas grande vs Assos o Rapha y me quedo muy justo. El bib short son muy pero muy ajustado en las piernas y largo a la altura de las rodillas, lo voy a cambiar por una talla mas grande en Assos y Rapha soy L y en Maap voy a ser XL......”

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Posted 1 year ago

“shipping fee is not fully disclosed in the image of the item as there is another part of the site that show a different info. overall i still like my purchase”

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Posted 2 years ago

“Quick delivery, issue more with Apex 2.0 jacket I purchased which has a really weird fit with oversized shoulder area vs. all other XS jerseys and jackets I've purchased from Maap and other premium kit brands.”

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Posted 2 years ago

“I struggle with your pricing. When factoring in everything it cost to get your product in my hands I’m paying almost $300 for one jersey and two pairs of socks. I understand the prestige element but I definitely think that the price gouging affects my interest in continuing to purchase your products”

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Posted 2 years ago

“Recently my purchases with Maap were less than pleasant. Please see the recent service request raised. The service recovery team were kind enough to reimburse the credits for another purchase.”

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Posted 2 years ago

“i order 3 things and 1 wasn´t available after I pay and another was in the wrong size even i remember choosing the correct one. But the vest that fits me, it is a relly good product. i think i just had bad luck in this shopping”

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Posted 2 years ago

“The jersey looks great on the body and from a distance; however the quality of the stitching is subpar. The threads are not straight, asymmetrical and has some loose ends.”

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Posted 2 years ago

“LS training jersey aesthetic is very nice, and I really like the new pockets. The arms have gotten a bit roomier so there’s a bit of excess fabric there, and there’s excess fabric in the trapezius area that flaps in the wind. Older model training jerseys didn’t have this issue.”

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Posted 2 years ago

“The custom duties and local taxes are a big turn-off for Canadian buyers, all your competitors (Rapha, Attaiquer,etc) have figured out how to sell in Canada without the outrageous custom duties. You can do better MAAP, and I hear you now have a Canadian owner so time is up. Otherwise love the brand and what I bought”

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Posted 2 years ago

“The quality of the kit is really nice, the training jersey sits flat on the belly and the bib is super comfortable. Only thing is I paid almost 50% of my order’s price in import fees…getting a warehouse in north america should be a no brainer in my opinion, I know plenty of people who don’t order from your website because the import fees are through the roof.”

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Posted 2 years ago

“While Maap products are excellent I cannot say the same for their order processing and shipping, hoping this improves in the future.”

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Posted 2 years ago

“Long time to delivery, women's small gloves oversized, not useable, no way to guage accuracy of size prior to taking a guess on size description and actual likelihood that they will fit.v”

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Posted 2 years ago

MAAP is rated 4.6 based on 2,752 reviews