MAAP Reviews

Name: MAAP
Address: Suite107, 204 Ingles Street, Port Melbourne, Victoria
Rating: 4.61

4.6 Rating 3,493 Reviews

90 %

of reviewers recommend MAAP

4.6

Based on 3,493 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Wrong size 🥺🥺”

Helpful Report

Posted 2 years ago

“- takes time to learnt if the item available or out of stock - some items are not as described - sizing for the same type/model t-shirt might be different (depends on the color?) - the socks were great”

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Posted 2 years ago

“Prices are high and I got sent the wrong item. It was mostly rectified but when prices are high you expect better.”

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Posted 2 years ago

“las talla de jersey muy ajustado, compre una talla mas grande vs Assos o Rapha y me quedo muy justo. El bib short son muy pero muy ajustado en las piernas y largo a la altura de las rodillas, lo voy a cambiar por una talla mas grande en Assos y Rapha soy L y en Maap voy a ser XL......”

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Posted 2 years ago

“shipping fee is not fully disclosed in the image of the item as there is another part of the site that show a different info. overall i still like my purchase”

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Posted 2 years ago

“Quick delivery, issue more with Apex 2.0 jacket I purchased which has a really weird fit with oversized shoulder area vs. all other XS jerseys and jackets I've purchased from Maap and other premium kit brands.”

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Posted 2 years ago

“I struggle with your pricing. When factoring in everything it cost to get your product in my hands I’m paying almost $300 for one jersey and two pairs of socks. I understand the prestige element but I definitely think that the price gouging affects my interest in continuing to purchase your products”

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Posted 2 years ago

“Recently my purchases with Maap were less than pleasant. Please see the recent service request raised. The service recovery team were kind enough to reimburse the credits for another purchase.”

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Posted 2 years ago

“i order 3 things and 1 wasn´t available after I pay and another was in the wrong size even i remember choosing the correct one. But the vest that fits me, it is a relly good product. i think i just had bad luck in this shopping”

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Posted 2 years ago

“The jersey looks great on the body and from a distance; however the quality of the stitching is subpar. The threads are not straight, asymmetrical and has some loose ends.”

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Posted 2 years ago

“LS training jersey aesthetic is very nice, and I really like the new pockets. The arms have gotten a bit roomier so there’s a bit of excess fabric there, and there’s excess fabric in the trapezius area that flaps in the wind. Older model training jerseys didn’t have this issue.”

Helpful Report

Posted 2 years ago

“The custom duties and local taxes are a big turn-off for Canadian buyers, all your competitors (Rapha, Attaiquer,etc) have figured out how to sell in Canada without the outrageous custom duties. You can do better MAAP, and I hear you now have a Canadian owner so time is up. Otherwise love the brand and what I bought”

Helpful Report

Posted 2 years ago

“The quality of the kit is really nice, the training jersey sits flat on the belly and the bib is super comfortable. Only thing is I paid almost 50% of my order’s price in import fees…getting a warehouse in north america should be a no brainer in my opinion, I know plenty of people who don’t order from your website because the import fees are through the roof.”

Helpful Report

Posted 2 years ago

“While Maap products are excellent I cannot say the same for their order processing and shipping, hoping this improves in the future.”

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Posted 2 years ago

“Long time to delivery, women's small gloves oversized, not useable, no way to guage accuracy of size prior to taking a guess on size description and actual likelihood that they will fit.v”

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Posted 3 years ago

“I would have appreciated some upfront clarity on the shipping/duty before ordering.”

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Posted 3 years ago

“I appreciate the responsiveness to my emails. Though Maap is one of my most favorite brands considering style and quality, I tend to choose other brands due to my past experience with slow delivery (over a month). However, for my latest two orders, I could receive my orders faster (8 days). Thanks for that.”

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Posted 3 years ago

“Recently I bought and received Emerge Ultralight Pro Jersey - Grass / XS. The ordering process and delivery were great. However, I am not happy with the jersey because it has a few bulges along the zip area after zipping up.”

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Posted 3 years ago

“I have tried to sign up and make an account so many times I've lost count. Different browsers, different emails. No idea why I can't seem to make a permanent account with you guys.”

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Posted 3 years ago

“Love the kit and it fits well, the quality is high. However, was pretty annoyed recently with the MAAP strava challenge where it consistently stated $75 AUD reward unlock everywhere I looked. My friends and I were so keen. Then once you unlock that reward, you find out in small print that you have to spend $250 minimum to get the $75 unlock... be upfront and include that in your T&Cs early on. Not once people unlock the reward. Not the greatest experience.”

Helpful Report

Posted 3 years ago

MAAP is rated 4.6 based on 3,493 reviews