MAAP Reviews

Name: MAAP
Address: Suite107, 204 Ingles Street, Port Melbourne, Victoria
Rating: 4.62

4.6 Rating 3,899 Reviews

91 %

of reviewers recommend MAAP

4.6

Based on 3,899 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordering online is a good experience. Instore is different, if you have any concerns about an item you've purchased that may not have met your expectations the response is immediate skepticism and a cold demeanor. They seem to prefer to argue with you rather than listen to your concern. I've actually experience this twice in the Melbourne store. I feel it seems that they are doing you a favour rather than hearing feedback from a customer. And this from a customer that only wares and values MAAP kit.”

Helpful Report

Posted 3 weeks ago

“Ik had contact opgenomen met de klantenservice omdat ik de sokken die ik had aangeschaft, ondanks dat het de juiste maat was, erg straks om de voet vond zitten. Zo strak dat ze na 2 uur op de fiets erg pijnlijk worden om de voet. Ik vroeg me af of er mogelijksprake kan zijn van een productiefout of dat deze sokken (team) erg strak horen te zitten? Mogelijk zijn er Tips om ze ene beetje op te relken? Ik heb tot nog toe geen respons gekregen op mijn vraag.”

Helpful Report

Posted 2 months ago

“Poor customer service. Purchased an item based on your sizing guide and it didn’t fit, you expect me to cover the cost to return it even though I purchased it based on your sizing guide. Breach of Australian consumer law.”

Helpful Report

Posted 3 months ago

“I wish they would come out with better designs for the jerseys. The ones this past year are very plain and not creative it seems. Hence my lack of purchases.”

Helpful Report

Posted 3 months ago

“Ordering was good, efficient and very straightforward. Customer service however needs A LOT OF WORK. Initially I sent a first message to Customer Support to inquire about ordered package weight and dimensions. After several days waiting without a response, I ordered my items already. After I ordered my items I found out that I made a mistake with the size of the bib shorts I ordered. I immediately messaged customer support again to correct this. I used the form in the website and even left messages on Whatsapp. No response. I eventually received an email response (from Ciara) for my FIRST email - which was basically irrelevant at that point. After receiving this email, I also received TWO emails requesting ratings for my experience with MAAP Customer Support. This meant that Customer Support closed BOTH my inquiries. This was such a disappointment since I really wanted feedback for my SECOND email. I was hoping that I could exchange the size of my bib shorts before the order was shipped. I replied to Ciara’s email to discuss about this and after another long wait she responded that I need to do the exchange process already. NOBODY RESPONDED FROM YOUR LIVE CHAT. My experience with your customer service is extremely poor and I doubt that I will be ordering from your Company again.”

Helpful Report

Posted 4 months ago

“Hello MAAP Team, I hope you are doing well. I received my order today, but unfortunately one of the jerseys arrived with a tear/cut on the arm area. I was disappointed to see this, especially as I expected the item to be checked properly before being sent out. I would appreciate your assistance in resolving this matter as soon as possible. Thank you, and I look forward to your reply. Kind regards, Maktoum”

Helpful Report

Posted 5 months ago

“The thermal undershirts I bought recently are TOO SHORT. Would be nice to have a decent length, especially for warm weather gear”

Helpful Report

Posted 5 months ago

“Nice products but bad customer service. Trying to arrange an exchange but the customer service isnt reading or responding to what i am writing. Only getting generic responses to my mails”

Helpful Report

Posted 6 months ago

“The only shipping option being express deters me from buying from maap”

Helpful Report

Posted 7 months ago

“Ordering of the garment was easy however there was long period from when the order was placed to when I was advised of delivery. I bought an xxl jersey using the size chart and it was tiny. I ended up given to my very small wife who’s 5ft. Very very disappointed with product.”

Helpful Report

Posted 7 months ago

“I really like MAAP, but I wont buy off the website as they dont have PayPal or Afterpay.”

Helpful Report

Posted 8 months ago

“Pretty average. Ordered a couple of items one needed to be returned which I did. After two weeks I had to chase MAAP to see if it had arrived and as soon as I did, I got the credit. Felt like if I hadn’t chased I would’ve got the credit.”

Helpful Report

Posted 8 months ago

“The store experience was fine, the jersey (Emerge Jersey) i brought was not. I questioned this with the store person regarding the fabric feeling like it was going to be too hot, it feels like i am wearing a thick wetsuit. but i was assured it would not feel like thick while wearing, I wore it 2 times and will not wear it again, Its horrible.”

Helpful Report

Posted 8 months ago

“Your returns process sucks now. You take forever to 'approve' a return request, sometimes requiring me to reach out to support to push it along. Then when it arrives at your facility, it takes far too long to process the item - sometimes 2 weeks goes by and I have to contact support again to get my refund. Your return process used to be fantastic but all these delays and needs to reach out to get action has led me to shop with other companies for my kit.”

Helpful Report

Posted 9 months ago

“The response time is consistently long. There is a huge gap between me posing a question and getting a corresponding response back.”

Helpful Report

Posted 10 months ago

“One pair of socks had a hole in the sock. Otherwise all was good.”

Helpful Report

Posted 10 months ago

“Jersey was very expensive and the freight charge was clearly more than the actual cost of the freight”

Helpful Report

Posted 10 months ago

“desafortunadamente los impuestos y aranceles en mi país MÉXICO son excesivamente COSTOSOS …. eso me impedirá seguir comprando”

Helpful Report

Posted 10 months ago

“products used to be made in europe. now some are made in china, e.g. Alt_Road vest I bought, but at the same price point.”

Helpful Report

Posted 11 months ago

“The quality of the product can’t be beat, it’s great. However the process of buying it is frustrating. The dispatch is slow and the email responses are just copy and pasted, not genuine responses to your issue. It is disappointing.”

Helpful Report

Posted 11 months ago

MAAP is rated 4.6 based on 3,899 reviews