MAAP Reviews

Name: MAAP
Address: Suite107, 204 Ingles Street, Port Melbourne, Victoria
Rating: 4.64

4.6 Rating 2,738 Reviews

91 %

of reviewers recommend MAAP

4.6

Based on 2,738 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am a little conflicted with this review. The quality of the items received and promptness of delivery has been excellent. However, the 'ethics' of the invoicing/charging is questionable and the customer service extremely poor by comparison to other cycling apparel providers. I recently purchased bibs, jerseys and socks to which end a bundle discount was applied to the cart, however the transaction was completed with my bank for the full RRP value without the discount shown in the checkout. i have contacted customer services twice about over 5 days and I'm yet to receive any response. If ever there has been an issue with Rapha items by comparison they have responded within 24 hours - without fail. THis is really poor form.”

Helpful Report

Posted 1 day ago

“The buying process is ok The refund that I try to do is really not an easy process The product is good”

Helpful Report

Posted 2 weeks ago

“Terrible customer service”

Helpful Report

Posted 3 weeks ago

“I have 4 Maap items: jumper, t-shirts and jerseys, all size M. I recently bought a jacket also in size M and followed the tips on the ‘what's my size’ link on the website but it didn't fit, it was extremely small. The problem is that they don't have any more and it was on sale, so Maap doesn't refund the money and I'm forced to buy another item that I don't want/need, and the mistake, in my opinion, was the brand's for having an item outside the size standard.”

Helpful Report

Posted 3 weeks ago

“I am referring to the Team Bib Evo in this review. Retail price of $355AUD. Now, they are certainly good quality bib shorts, as they would want to be, for the price. I have read reviews that claim these bibs are just as comfortable after 4 hours as they were when they first got on the bike. I have not found this to be the case at all, these bibs don't offer any advantage over other bibs I own that cost one quarter of the price. If you think forking out big money is going to be a magic bullet to improve comfort on your bike, thing again, save your money. I understand that for some people this is fashion and want people to know they spent top dollar on their kit, in this case, go for it.”

Helpful Report

Posted 3 weeks ago

“Hi, I ordered 3 weeks ago 3 items and I’ve received only 2 items and one is missing. I have no update from you and I don’t know when I will receive it.”

Helpful Report

Posted 3 weeks ago

“Although I'm a loyal customer to the MAAP brand, I often feel disappointed about the quality. The last shirt I bought had a fabric error and bibs I bought in the past were worn after only a couple of rides. The only asset worth mentioning is the design, which is quite unique compared to other brands. Customer service is not really best in class either.”

Helpful Report

Posted 4 weeks ago

“Had an awesome experience in-store in Melbourne purchasing a jersey, bibs etc. I’ve been out of cycling for probably 15 years but had heard a lot about MAAP and this was my first purchase there, associate was super helpful with product range and sizing etc. A few weeks later, the jersey got a hole in it from a manufacturing error, so I brought it back and different associate was quite rude and reluctant to replace it. After finally agreeing to, he then mentioned “it’s a 2XL and even then it’d be stretched heaps on you”. I felt this was a massive dig at my weight and I was pretty disappointed to be honest. Probably won’t go back in store, have shifted to Rapha’s who’s clubhouse staff are far more welcoming and friendly.”

Helpful Report

Posted 1 month ago

“Gear delivered quickly. Everything looks stylish and well made. However I’m disappointed with most of the things I’ve bought. The Evo bib shorts (long) are not flattering on me - they don’t come up high enough. Whereas the full length version of them do. The jerseys are all too short for my torso and very tight. Also not very flattering. It doesn’t feel like the MAAP gear is made for riders like me (tall and slightly overweight). I used the TrueFit very carefully but can’t tell if changing what I ordered or going up a size would help fix the problems, or if I really should have tried another brand. Feel free to take the review down - I just want to provide you this feedback so you might consider this in your designs and the TrueSize app.”

Helpful Report

Posted 1 month ago

“I headed in store to try on some cargo bibs, and was ignored by the three guys on shift for a good five minutes, despite being the only person in the store at the time. When one of them did ask if I needed help, he was decent about helping me get the size I needed from out the back and providing advice to me on the different fits. What bothered me about the entire experience was the little ways in which MAAP basically indicated it wasn't for me. I was the 'largest' size MAAP provided for women, which is laughable - I'm a size 14, so in the scheme of women on bikes I'm pretty average. Every time I wanted to try on a different piece of clothing, the guy had to head out the back and tear into another plastic packet for me - so not only is my size not on the rack, it's also kept in some little plastic packet. It meant extra work for the salesperson, and made me feel bad for asking him to fetch and unwrap so many extra things. Ultimately, the one thing I wanted to buy wasn't even available in store and I had to order online. So, despite the fact that what I ordered was quite good, I won't be going back in store again or recommending MAAP to anyone else.”

Helpful Report

Posted 4 months ago

“Bad input for address, courier sent to the wrong place. Reply times were a bit long, and I was worried if my order was able to go through or not. Additionally, they said they would refund me since they do not redirect, but I have not gotten my refund back since the package was returned last week to you guys ///: Really like your products, but not sure if I would order online again due to the logistics worry. But thanks so much Marj for responding to me and for being so understanding!”

Helpful Report

Posted 4 months ago

“I was so very disappointed to discover that the special edition LITP jersey I bought and gifted to my husband for Christmas didn’t fit him. I bought it based on the size recommended on your site and thought it was fate that his size was the only one left. He couldn’t even pull the sleeves much past his elbows. I understand that MAAP is marketed as an elite brand (hence the excitement to buy this extravagant treat) and obviously modelled on European cyclist sizing, but this is so disappointing that a larger Aussie male cycling devotee probably won’t fit even your larger size.”

Helpful Report

Posted 5 months ago

“the jersy and the jacket, there are great products, but the bibs are to stiff, and makes the riding exprience not that great.”

Helpful Report

Posted 6 months ago

“I’m a medium in other MAAP jerseys, and this one (size large) is super tight in weird places. Had to pay $65 in duties on top of the cost for it to not fit like things usually do.”

Helpful Report

Posted 6 months ago

“The allowance is not working and the discount code either. I can't wait to have access to the new collection but I am always in fear of missing it or having to pay actually more than I should ...”

Helpful Report

Posted 6 months ago

“Not great. My complaint was about your shipping. I accepted the cost of $45 for shipping a jersey and a pair of socks but YOUR shipping service choice added another 50% to the bill. YOUR shipping service chooses did not include customs clearance which was another $20. This is not duty or taxes but customs clearance, something you can have included if you choose to do so, so your customers know what the real cost of shipping is up front.”

Helpful Report

Posted 6 months ago

“The recent experience was rather disappointing, i was issued with a promo code MAAP106CT8FW9M on 9th November but upon checkout, it was shown as invalid. Same issue goes for the previous Strava Alts Space challenge which i have completed, invalid code as well. Hence til now i have not purchased due to this issue.”

Helpful Report

Posted 6 months ago

“No response to recent query about order.”

Helpful Report

Posted 7 months ago

“Was not clearly shown during checkout that I would need to pay almost $200 CAD (!) in duties on a $545 AUD order. Had at least an estimated calc been shown, I wouldn't have ordered - but I guess that's why you don't show it. Also, ordered a Medium bib short, because I fit in a Medium in all other brands and even did a fit guide to be sure. The shorts barely fit around my thighs, and I am by no means a big human. I have to roll the bottom of the shorts up my legs to get the chamois in place, then roll the bottom back down.”

Helpful Report

Posted 7 months ago

“Great quality. Unfortunately a size too large. Returns process seems to take a fair while as I've not yet heard back if I can return these items”

Helpful Report

Posted 7 months ago

MAAP is rated 4.6 based on 2,738 reviews