MAAP Reviews

Name: MAAP
Address: Suite107, 204 Ingles Street, Port Melbourne, Victoria
Rating: 4.61

4.6 Rating 3,223 Reviews

91 %

of reviewers recommend MAAP

4.6

Based on 3,223 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

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English

“The response time is consistently long. There is a huge gap between me posing a question and getting a corresponding response back.”

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Posted 3 days ago

“One pair of socks had a hole in the sock. Otherwise all was good.”

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Posted 5 days ago

“Jersey was very expensive and the freight charge was clearly more than the actual cost of the freight”

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Posted 6 days ago

“desafortunadamente los impuestos y aranceles en mi país MÉXICO son excesivamente COSTOSOS …. eso me impedirá seguir comprando”

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Posted 3 weeks ago

“products used to be made in europe. now some are made in china, e.g. Alt_Road vest I bought, but at the same price point.”

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Posted 3 weeks ago

“The quality of the product can’t be beat, it’s great. However the process of buying it is frustrating. The dispatch is slow and the email responses are just copy and pasted, not genuine responses to your issue. It is disappointing.”

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Posted 1 month ago

“sizing is too small, seems off”

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Posted 1 month ago

“- the order confirmation email did not show quantities - I did not hear from customer support for 26 hours after I contacted them, and was quite anxious due to the spend of $2,600 - the MAAP sizes have changed/gotten smaller in the last 2 years. I now have to wear XXL knicks, and yet have 4x pairs of XL. Weird.”

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Posted 1 month ago

“Purchased a pair of gloves - these feel cheap and smell of a chemical. They feel like card board. The neck scarf is a much better product.”

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Posted 2 months ago

“Not incredibly great - feeling a disappointed in the quality of the jersey I bought with the bottom of the fabric near the zap coming undone after a couple of wears. Some staff are also a bit standoffish/rude at times.”

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Posted 2 months ago

“No direct shipping to Ukraine. I need to return an item now, but it costs extra money. Shipping intermediate service from Europe to Ukraine costs extra money and extra time. Slow support. Mostly good products though, but pricey. Strava discount codes expire too quick, can't use them on many items this year for some reason. Terms are not buyer friendly. Return process is frustrating and not very clear, too much time spent on this.”

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Posted 2 months ago

“I shipped my product to Australia because the shipping fee of $75 AUD to the UAE is absolutely insane.”

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Posted 2 months ago

“Quality is excellent as always, I like the designs and feel when wearing. The additional GST was not shown when ordering and I feel I got ripped off. MAAP indicates normal prices on the website, which are the same as in their shop in Singapore. However, when ordering online the 9% Singaporean GST is added, which is simply not OK!”

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Posted 2 months ago

“While the bibs are comfortable the quality is subpar. I have worn them five times and the lettering is already peeling off (I was them in cold and hang dry). Went through some bushes and the cuffs are frayed. For the price I would’ve expected them to last and hold up to the elements.”

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Posted 3 months ago

“Purchase process was fine and delivery was fast, but the bib shorts I bought chafed where there is a seam down the front of the shorts. I have never had this issue with other brands. Maybe I might be better suited by a size up, but online size guide indicated I should wear a small, which is consistant with other brands I wear such as Rapha. Fit seemd ok, if a little tight or compressive (which I don't mind), but after a 5hr ride, apparently it is not. The shorts are obviously not in resellable condition, having been worn, and tags removed, so do not qualify for refund, but am now left with a fairly expensive regret purchase.”

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Posted 3 months ago

“I have not received my parcel yet or had an update. I have reached out to MAAP wondering what has happened and I still have not had a response”

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Posted 4 months ago

“This is a bit of a mixed review, and I truly don’t want this to come across the wrong way. I’m a long-time fan of the MAAP brand and ended up purchasing two items via the recent online sale but only after two disappointing in-store experiences at the Melbourne Lab store. Let me start by saying, I work in sales myself, so I always look at situations like this as a learning opportunity. I hope the feedback is received in that spirit not as a complaint, but as a chance to improve the customer experience. A few weeks ago, I walked into the store ready to buy three items: a Draft Vest, white socks, and a neck warmer. I’d done my research, had a $75 Strava voucher from a completed challenge, and was ready to make a purchase. I was greeted by a friendly team member who informed me the Draft Vest wasn’t in stock but offered alternatives like the Flow and Atmos vests. The Atmos was significantly more expensive, but I appreciated the upsell again, I’m in sales, so I get it. After some discussion, I decided on the Flow Vest in white, which also wasn’t in stock. The team member suggested the women’s version, but I passed on that option. We headed to the counter, and I was ready to buy the socks and neck warmer, then asked if I could also pay for the vest to use my voucher. I was told I’d have to wait until the vest came in later that week. Fair enough I left everything aside and was told I’d be contacted once it arrived. Friday came and went no call or email. I had a ride planned that weekend and decided to pop back in. The vest hadn’t been unpacked yet, but I thought I’d grab a new jersey instead. I found the Training Thermal LS Jersey in Rhubarb, loved it. No Mediums on the shelf, so I asked at the counter if they could order one in and let me pay on the spot to use the voucher. Again, the answer was no. So in the end, I just paid for the socks and neck warmer. To this day, I still haven’t been contacted about the vest or the jersey coming in. From a sales perspective, this was a real missed opportunity. I walked into the store twice, ready to buy, and couldn’t complete the sale either time. I was always taught to close the deal especially when the customer is standing there, ready to spend. Yes, I did end up purchasing the items later during the online sale and in the end, I got a better deal but that only happened because the in-store experience didn’t follow through. I’m sharing this not to be negative, but because I genuinely care about the brand. I want to see MAAP thrive. But experiences like mine could turn new customers away, and that would be a shame. Thanks for taking the time to read this.”

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Posted 5 months ago

“I must say so far it has been disappointing. I ordered some Jayco Alula bib shorts, Jersey and socks. The shorts never came. I rang up to find out why and they said they haven't got that size. When I ordered everything the shorts were available and were part of the order. So I returned the jersey and changed my order to the World Tour Team Jersey and Bib shorts. All sizes available and confirmed by Maap staff. When my order arrived the the Jersey was correct but no Bib shorts. Instead of the Bib shorts I ordered I got a long sleeve Jersey - Aether Pro Air LS Jersey. Now the Bib Shorts are unavailable online anymore ! This is very frustrating and disappointing. It really is a shame as I really like Maaps quality and design. I'm not sure what is happening now in regards to getting these World Tour Team Bib Shorts Evo but it doesn't promising. Your staff are looking into it.”

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Posted 5 months ago

“Pretty strange experience. My first online order was not fulfilled correctly, with the item I purchased, listed as in stock on the website was, in fact, already sold. In this day and age it is entirely avoidable and terribly disappointing. Even worse I wasn't informed right away, it took me contacting online chat to enquire why only half my order was shipped. This was during the sale period, so for sure by the time I was informed and able to go back to the site there was no longer anything availalbe. I ordered a jersey, but wanted to return it, tried to return it in store, but understandably they could not do it. I must say that the in store service was excellent. (this is the only reason for a 2nd star) I've ended up with a core jersey / bibs, which seem like good quality on an initial glance, but the sizing seems completely off, with the xl jersey size not really matching the xl bib size, with the xl jersey being quite a fair bit tighter than the bibs. All in all, for someone who has seen the brand around, attended events and ride with people who wear MAAP, its basically a one time purchase for me, I will not be coming back to MAAP. The cost premium doesn't match the service. For similar of even slightly cheaper brands like Rapha and Le Col, I've never had any issues with their website, stock being sold out, or sizing weirdness.”

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Posted 5 months ago

“Last time I placed a large online order I was prompted to buy an extra pair of socks to receive a 15% discount and when I added the socks nothing happened. I messaged in the chat and was told I could receive 15% off the added socks only??? Did not seem like a great saving.?? Just after my big purchase you announced a sale (just my luck) I looked to get a few items and the minimum spend for free delivery was $250!!! Of course I added extra items to reach the limit but it seemed high for sale items.. shortly after this purchase my husband informed me you dropped the minimum spend to $150.. trying my best not to take these things personally. As a very loyal customer who spends with you guys regularly I can’t help but feel somewhat slighted!! Also I am still missing an item for the large order and am yet to receive an update on its whereabouts. Also my packages were always left at the door and now they are taken to the post office.. not sure if that is a MAAP issue or Australia post..”

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Posted 5 months ago

MAAP is rated 4.6 based on 3,223 reviews