MAAP Reviews

Name: MAAP
Address: Suite107, 204 Ingles Street, Port Melbourne, Victoria
Rating: 4.62

4.6 Rating 3,075 Reviews

91 %

of reviewers recommend MAAP

4.6

Based on 3,075 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

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English

“No answer from the service mail. Has been better before.”

Helpful Report

Posted 1 year ago

“I recently had an unfortunate accident and needed to utilize MAAP's crash replacement policy. However, I was quite disappointed to find out that I had to submit all my previous order numbers to be eligible for the discount. This process is cumbersome, especially since many customers, like myself, might have purchased jerseys, bibs, and socks in separate orders. MAAP should be more customer-friendly and open to giving the discount without requiring such detailed information. Making the policy more accessible would go a long way in improving customer satisfaction and loyalty.”

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Posted 1 year ago

“I was disappointed by the fit of the bibs, doubly by only getting store credit back with my return because they were on sale.”

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Posted 1 year ago

“The bibs broke after several rides, support said that the problem was in my saddle. In addition, the answer itself had to wait a long time.”

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Posted 1 year ago

“Pretty dssapointed.. I ordered some kit, accidentally put the wrong address and emailed support instantly to change the address. I got word back quickly which was good saying the address has been changed. It was then sent to the wrong address. I was told another package would be sent, but after 3 emails to the help person I was dealing with I've heard nothing back. The kit for a riding trip so I've had to go without. Was my mistake to start with so not disgruntled but was under the impression there was a remedy...”

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Posted 1 year ago

“I will be reluctant to buy from MAAP again. Not happy that a fellow Australian brand would charge 20 for express shipping (not give an option for standard shipping) and also the free shipping quota is ridiculously high at 250. The most out of all other Australian cycling brands like PM, Black sheep etc. and even more than international brands like Rapha. My order also came in 7 days upon purchase so not sure how this is express shipping. MAAP should listen and reward its loyal customers as opposed to finding more 'creative' ways to take there money. The product itself is good and hence two stars!”

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Posted 1 year ago

“I really wish MAAP used an e-commerce system that dealth with taxes and duties. I got my items, paid taxes for them via DHL, and have to go through a convoluted process to reclaim my taxes via DHL because of wrong sizing and the need to return some items. As of writing I'm still waiting for my returns to be processed so I can submit documentation proof to get my tax refund.”

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Posted 1 year ago

“I wanted to change the color of jersey and bib and the size. Therefore, I wrote an email and received a general answer that I should follow the return process. I had done that before and ask ny question a second time. I received an standard answer later! My third email was answered with the statement that they are very sorry but the package has been dispatched. From my point of view is that a bad customer service.”

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Posted 1 year ago

“I think it's unfair you can't get a free return on an item of clothing. I get that it was in the sale but you've not lost anything by allowing free returns. All that does is make me less likely to buy something online when I'm not 100% sure as I don't want to avoid a fee. I've never owned maap clothing and didn't realise those socks would be so thick, hence why I'm sending them back. Shame that I can't just swap them for a different pair.”

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Posted 1 year ago

“I was a bit disappointed in the quality of the two jerseys I recently purchased. They aren’t at all the same quality as the other two I have. Both are see through and fits very differently. Almost Seems like these new ones are knock offs from the real MAAP!!”

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Posted 1 year ago

Thanks for the review and feedback. We are sorry the Jerseys were not perfect for you. If you'd like help finding the perfect product for you, our support team are here to help on Live Chat or via email at info@maap.cc

Posted 1 year ago

“The Black Friday event started a few days early and as a loyal MAAP customer for the past few years, I made a purchase online. The very next day after I placed the order, I received an additional 20% off promotion. My order has not even shipped out to me and this has left me feeling disappointed and somewhat cheated and frustrated. I am not comfortable with this purchase but it’s difficult for me to do anything about it since I live overseas. I’ll be extra careful next time. Thank you.”

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Posted 1 year ago

Hi Jessica, Thanks for taking the time to share your feedback with us. We are very sorry you were not happy with how our promotions worked in our recent Black Friday Sale. We will make sure your feedback is shared so we can use it for future promotions that we have. Kind regards, Dani Customer Service Manager MAAP

Posted 1 year ago

“Too expencive”

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Posted 1 year ago

“Shipping was insanely slow and way too expensive. Taking a week to get it shipped out but only having a $20 offering for express shipping? Sure once Australia Post gets it, it may be quick, but the wait is longer than an order from another company anyway. $20 shipping was 1/4 of my order value as well, was going to be 1/3rd. That is far to high for no apparent reason.”

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Posted 1 year ago

“Living in Canada is a disadvantage now when purchasing MAAP products. Being forced to order online through the multiple jurisdictions resulted in an after purchase duty of $60 on 2 pair of basic riding gloves.”

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Posted 2 years ago

We're sorry to hear that you had a negative experience relating to customs charges on your order. We take all feedback seriously and will share it with the relevant teams.

Posted 1 year ago

“Initial purchase was fine. Shipping was rapid and the exchange function seemed well thought out. However, I've had no communication since the return and the 'instant' part of the instant exchange seems a bit more promise than reality. Bit average when you've got the original order plus another order on-hold on my credit card. Bloody ridiculous when we're talking about cycling knicks costing $400+... do better.”

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Posted 2 years ago

“I bought a shirt for 225$ and ended up paying an additional 107$ at my door for shipping and taxes Never again Thks”

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Posted 2 years ago

“The items I purchased are too small, I cannot wear them. Need to make larger stock.”

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Posted 2 years ago

Hi Alex, Thanks for your feedback! We are always on a mission to improve and have shared your sizing feedback with the relevant teams. To do a return you can pop onto our returns portal: https://returns.maap.cc/#/ Reach out to us at info@maap.cc if you need any help at all. Kind regards, Dani Customer Service Manager MAAP

Posted 2 years ago

“Purchased an item online during the sale. Wasn't provided with an update (inventory issue) on my order until I followed up twice. To make matters worse, when they sent my items out (confirmation email - they said 2 items were sent), however afterwards, they said an item was out of stock and only one item was out. This kinda left a sour taste in my mouth. This was the first time I purchased something from MAAP as well.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to share the feedback on your recent experience shopping online with us, I'm sorry it wasn't a good one! We recently had a system upgrade so we can be equipped to serve our customers better,with faster shipping times and more accurate inventory moving forward. We had a few order issues as we got the new system onboard, and one of these impacted your order. When the team at the warehouse then went to pack your order they noticed that one of the items was out of stock, sorry! Our Support team were taking a couple of business days to respond to emails due to the increased volumes of contacts as he helped our customers through the problems we were experiencing. We will make sure we take your feedback onboard to look for opportunities to improve in the future. I'm very sorry that this happened. I can assure you this is not what you can expect from shopping at MAAP and if you do order again you will have a much better experience with us. Best, Dani Wright Customer Service Manager MAAP

Posted 2 years ago

“I received the wrong item. Ordered Alt-Road Cargo Bib but end up receiving a long sleeve shirt. The wrong size sent is still acceptable but these are totally two different items, non-identical in terms of shape and design. my order number is 127968.”

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Posted 2 years ago

“Paid for priority post and it arrived in 7 days. We are not remote and please don’t tell me about postal delays. Do t offer the service if you cannot meet expectations.”

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Posted 2 years ago

MAAP is rated 4.6 based on 3,075 reviews