MAAP Reviews

Name: MAAP
Address: Suite107, 204 Ingles Street, Port Melbourne, Victoria
Rating: 4.64

4.6 Rating 2,738 Reviews

91 %

of reviewers recommend MAAP

4.6

Based on 2,738 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi MAAP team, I submitted a support request (#250139) on June 1st regarding a defective Team Bib Evo I received, and I also attached photos by email. Unfortunately, I haven’t received any reply yet—not even a confirmation from your support staff. Could you please help escalate this or let me know how I can get assistance? I’ve always trusted your brand, so I hope this can be resolved properly. Thank you, HUANG”

Helpful Report

Posted 2 weeks ago

“Hello, I just received my order and I had to pay $60 in customs fees. I was completely unaware of these fees... which I find extremely expensive in addition to the shipping fees I paid. Is it possible to get a refund for the customs fees? Thank you.”

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Posted 2 weeks ago

“I haven't received my order yet. Shipment tracking has been stuck since 25 May, as received by the shipper after custom inspection and ready for delivery”

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Posted 2 weeks ago

Hi Farida, Thanks for getting in touch to let us know about the delay, 7 days post customs clearance does seem way too long. We're going to investigate this and one of the team is contacting you directly today with some options to get your order to you quickly.

Posted 2 weeks ago

“Really unhappy with the shorts - the logo peeled off after 20 mins on the bike”

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Posted 2 months ago

“After purchasing many items from MAAP in the past my recent buy last week was very disappointing. The quality of the jersey was no way close to previous jerseys I have bought in the past. The cut and the material was not up to previous standards.”

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Posted 2 months ago

“I haven’t received my order yet.”

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Posted 2 months ago

“My package was sent wrong by you. I did write my address correct and you sent it wrong, to another state in Mexico. I now have to pay a lot o money to rethrive the package”

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Posted 4 months ago

“The Designs recently are not adopting and improving. I started to notice that the design and Concepts is not progressing and sometimes I dont lnow if MAAP has a proper design team. The Material is not Ok as well as I compare it to a PAS Normal. Over all, I think MAAP is not evolving when it comes to its designs.”

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Posted 4 months ago

“The size receivied was wrong according to the order. Unfortunatelly I realised d after using the product and I could not retourn it”

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Posted 5 months ago

“I have emailed Maap about my medium sized grey evo team bibs, as they are transparent in the backside. This has been very embarrassing and I expected better quality and customer service from Maap.”

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Posted 5 months ago

“Stock error on what should have been my Zwift Pro Jersey.”

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Posted 5 months ago

“Recieved a jersey from you that was dirty when I removed the packaging - I took photos and sent them to you at. As yet I have not recieved any response. So at this point in time NOT HAPPY”

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Posted 6 months ago

“I waited for a year for the LITP kit to drop. I ordered same size as usual and found sizing changed and colour knicks were closer to white than grey. I contacted maap by email and found all stock was gone. So as a member of LITP I missed out on what I wanted, i missed out on my 20 percent member discount on second purchase and had to pay expensive shipping and I spent 230 bucks. Sorry I have been a supporter of the brand but there is better quality and value now elsewhere. I tried to phone to try and promptly sort but there is only international phone number on the site now”

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Posted 6 months ago

“Shortage of items was not informed in advanced”

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Posted 6 months ago

“I got a request for feedback before getting the products. I submitted a support ticket and got a request for feedback before getting any support. Constantly getting bombarded for feedback without actually getting any product or service is cluttering my mailbox and a waste of my time.”

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Posted 6 months ago

“Dissapointed. I recently purchased bib pants from MAAP and, unfortunately, my experience has been underwhelming. Based on the sizing guide, I initially ordered a Large, but they were far too small and had to be returned. I then opted for an XL, but it wasn’t until I wore them on a ride that I realized these too were still uncomfortably tight, rendering them non-returnable. Beyond the sizing issues, the quality and comfort left much to be desired: Chamois Discomfort: The padding is uncomfortable, especially when walking, and pales in comparison to other brands like Pedla or even more budget-friendly options like Neopro. Material Quality: The fabric feels rough to the touch and on the skin, making the bibs unpleasant to wear. Irritating Stitching: The stitching is very prominent and causes skin irritation during rides. Quad Tightness: The leg grippers are overly tight and abrasive, much more so than other brands I've tried. Overall, I would give MAAP bib pants a 1/5 rating. I cannot recommend this product to fellow cyclists and will not be purchasing from MAAP again.”

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Posted 6 months ago

“Not accomodating change of address. Would not cancel order. Said the system does not allow. My order arrived to old address which I received and had one of two items missing. Then got a refund. So it is possible on the system.”

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Posted 6 months ago

“I’m from Canada and I ordered a beautiful jersey cost me 250 euros and 94 Canadian duty but the jersey is a medium a d I would need a size large on the site it’s say free return or exchange for full price item so I ask for exchange for a large but now I have to pay the shipping fee to Australia. And duty again to ship it back to me way to expensive I won’t order agai n”

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Posted 9 months ago

“its way too tight. i need to send this back.”

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Posted 10 months ago

“This jersey ran much smaller than other Medium sized MAAP jerseys. Worst is that MAAP never refunded me or issued a store credit for this purchase and it’s been complete radio silence after numerous emails. As a long time MAAP customer, I’m baffled by this and would avoid shopping with this brand again.”

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Posted 10 months ago

MAAP is rated 4.6 based on 2,738 reviews