MAAP Reviews

Name: MAAP
Address: Suite107, 204 Ingles Street, Port Melbourne, Victoria
Rating: 4.64

4.6 Rating 2,745 Reviews

91 %

of reviewers recommend MAAP

4.6

Based on 2,745 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sent me the wrong size. Didn’t reply to emails”

Helpful Report

Posted 2 years ago

“Terrible product sizing for athletes, customer service is basically non existent. Good luck if you try to arrange a refund, exchange or even to get your calls and messages responded to.”

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Posted 2 years ago

“Email not responding or reply too slow!”

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Posted 2 years ago

“After taking several weeks to be delivered- the Jersey is too small. I’ve sent it back only to be told I have to purchase something else as you won’t refund. Now have to wait for the jersey to be returned and a credit given so I can get another jersey which by the time I receive it - I will no longer need it. Ridiculous. I won’t buy from Maap again and will tell other rider of my experience.”

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Posted 2 years ago

“I am not really a huge fan of MAPP clothing for women - I am larger on top and I find that the MAAP tops are made for women with smaller tops - they really aren't suitable for me so I have switched brands.”

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Posted 2 years ago

“This might have to do with the courier. I have not yet received my parcel. It initially did not deliver because the address was "faulty" even though I have been using the same one for everything. The address is correct. Ever since I have been unable to track the parcel and have had no news about it whatsoever. Hope to get my expensive jacket soon or to be reimbursed.”

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Posted 2 years ago

“I was recently sent a used jersey from MAAP. It arrived wadded up in a ball, no tags, and smelled very strongly of detergent. After contacting customer service, initially I was very impressed. I was told to keep the used jersey, either try to wear it or donate it to someone else so it would get use, and they would send me a replacement jersey in a different color, just let them know which color. I responded with gratitude for the handling of the issue and gave a replacement color request. This is where it took a turn for the worse. I was then told that the color I requested was out of stock even though online said it was in stock and to “save time” they would just give me a credit for the jersey. While I am just fine with a credit, I was very frustrated with then having to pay shipping to get a replacement jersey sent to me, as the jersey was well under the free shipping requirement. My husband and I had both placed orders for over $900 of MAAP gear over the week, with an order even being placed the night before being told that now I’d only get a credit. I went back and forth with MAAP, asking if I could just have a jersey put in with the current order we had placed that hadn’t yet shipped, or a free shipping code. I was told no to those, and then was given a 15% discount. A discount. I don’t want a discount to spend another $200 for free shipping when I just want a simple jersey replacement due to MAAP’s error. Being told I was given a credit to save time was ridiculous. None of this saved any time at all, and led to some major frustration with the brand. I have always highly recommended MAAP to my cycling friends, but after this experience, I just can’t say that I will be able to.”

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Posted 2 years ago

“That order took very long time to be delivered”

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Posted 2 years ago

MAAP is rated 4.6 based on 2,745 reviews