MAAP Reviews

Name: MAAP
Address: Suite107, 204 Ingles Street, Port Melbourne, Victoria
Rating: 4.61

4.6 Rating 3,299 Reviews

91 %

of reviewers recommend MAAP

4.6

Based on 3,299 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

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English

“WAste of time to get it from AU with tax and long duration and useless to link me back to SG website. WAste of time and money.”

Helpful Report

Posted 6 months ago

“I recently purchased a jacket online and when it arrived, it was the wrong size. Upon contacting MAAP, I was told that the size I purchased had sold out and they couldn't fullfill the order. Dissapointingly, the product is never to return. I feel like they sent me the wrong size anyway knowing that they had already sold out. This is not the first time I've been sent the wrong product. Previously, I have twice been sent tops that were the wrong colour. I love the design aethetic of MAAP but feel like the e-commerce department of MAAP is very poor. I will not be purchasing anything from MAAP again.”

Helpful Report

Posted 6 months ago

Hi Rohan, my name is Aaron and I look after the customer team here at MAAP. I was sorry to read about your experience here, I've had a look and it appears that the jacket was returned and refunded four days ago but if this isn't the case please feel free to contact me directly - info@maap.cc

Posted 6 months ago

“I ran the fit/sizing model on provided my MAAP and chose size accordingly - noting the size suggested matches what I wear in other cycling brands. Gilet/vest arrived and is at least one size too small - I have tried over the last 10 days to engage MAAP via their support tools over this, but I've been ghosted. The only resolution was to pay a further $50 (noting already paid shipping on the first garment, vs. Rapha where shipping is free), to try the next size up. At this stage I won't be buying another MAAP garment and wouldn't recommend MAAP to anyone.”

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Posted 6 months ago

“BEWARE! Duties and taxes are not included in the price...”

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Posted 6 months ago

“Ordered an item that was too small (despite being the same size as another Maap jersey) so I needed to exchange. Tried to contact Maap support three times regarding a return and never received a reply. Had purchased 3 bibs and 4 jerseys but won’t use again now after this awful service.”

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Posted 7 months ago

“Missing one item from my order because it was backorder. Received no communication about it…”

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Posted 7 months ago

“9 business days have passed since I ordered my jersey and I still have yet to receive it.”

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Posted 7 months ago

“The worst. I got a top and measured, but it was too small as the zipper came apart once it reached my breasts. Not only did I pay for postage . I am waiting for a refund as I have returned this top back. I got a gift voucher which is useless to me at 100 dollars, as there is nothing to spend on, and then I would need to pay postage again. I lose.”

Helpful Report

Posted 7 months ago

“I didn't receive my order at all! Nobody came to my door, no package anywhere or a paper saying I missed it.”

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Posted 7 months ago

“Hi MAAP team, I submitted a support request (#250139) on June 1st regarding a defective Team Bib Evo I received, and I also attached photos by email. Unfortunately, I haven’t received any reply yet—not even a confirmation from your support staff. Could you please help escalate this or let me know how I can get assistance? I’ve always trusted your brand, so I hope this can be resolved properly. Thank you, HUANG”

Helpful Report

Posted 8 months ago

“Hello, I just received my order and I had to pay $60 in customs fees. I was completely unaware of these fees... which I find extremely expensive in addition to the shipping fees I paid. Is it possible to get a refund for the customs fees? Thank you.”

Helpful Report

Posted 8 months ago

“I haven't received my order yet. Shipment tracking has been stuck since 25 May, as received by the shipper after custom inspection and ready for delivery”

Helpful Report

Posted 8 months ago

Hi Farida, Thanks for getting in touch to let us know about the delay, 7 days post customs clearance does seem way too long. We're going to investigate this and one of the team is contacting you directly today with some options to get your order to you quickly.

Posted 8 months ago

“Really unhappy with the shorts - the logo peeled off after 20 mins on the bike”

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Posted 9 months ago

“After purchasing many items from MAAP in the past my recent buy last week was very disappointing. The quality of the jersey was no way close to previous jerseys I have bought in the past. The cut and the material was not up to previous standards.”

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Posted 10 months ago

“I haven’t received my order yet.”

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Posted 10 months ago

“My package was sent wrong by you. I did write my address correct and you sent it wrong, to another state in Mexico. I now have to pay a lot o money to rethrive the package”

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Posted 1 year ago

“The Designs recently are not adopting and improving. I started to notice that the design and Concepts is not progressing and sometimes I dont lnow if MAAP has a proper design team. The Material is not Ok as well as I compare it to a PAS Normal. Over all, I think MAAP is not evolving when it comes to its designs.”

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Posted 1 year ago

“The size receivied was wrong according to the order. Unfortunatelly I realised d after using the product and I could not retourn it”

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Posted 1 year ago

“I have emailed Maap about my medium sized grey evo team bibs, as they are transparent in the backside. This has been very embarrassing and I expected better quality and customer service from Maap.”

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Posted 1 year ago

“Stock error on what should have been my Zwift Pro Jersey.”

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Posted 1 year ago

MAAP is rated 4.6 based on 3,299 reviews