MAAP Reviews

Name: MAAP
Address: Suite107, 204 Ingles Street, Port Melbourne, Victoria
Rating: 4.61

4.6 Rating 3,223 Reviews

91 %

of reviewers recommend MAAP

4.6

Based on 3,223 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

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English

“Ordered an item that was too small (despite being the same size as another Maap jersey) so I needed to exchange. Tried to contact Maap support three times regarding a return and never received a reply. Had purchased 3 bibs and 4 jerseys but won’t use again now after this awful service.”

Helpful Report

Posted 5 months ago

“Missing one item from my order because it was backorder. Received no communication about it…”

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Posted 5 months ago

“9 business days have passed since I ordered my jersey and I still have yet to receive it.”

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Posted 5 months ago

“The worst. I got a top and measured, but it was too small as the zipper came apart once it reached my breasts. Not only did I pay for postage . I am waiting for a refund as I have returned this top back. I got a gift voucher which is useless to me at 100 dollars, as there is nothing to spend on, and then I would need to pay postage again. I lose.”

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Posted 5 months ago

“I didn't receive my order at all! Nobody came to my door, no package anywhere or a paper saying I missed it.”

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Posted 6 months ago

“Hi MAAP team, I submitted a support request (#250139) on June 1st regarding a defective Team Bib Evo I received, and I also attached photos by email. Unfortunately, I haven’t received any reply yet—not even a confirmation from your support staff. Could you please help escalate this or let me know how I can get assistance? I’ve always trusted your brand, so I hope this can be resolved properly. Thank you, HUANG”

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Posted 6 months ago

“Hello, I just received my order and I had to pay $60 in customs fees. I was completely unaware of these fees... which I find extremely expensive in addition to the shipping fees I paid. Is it possible to get a refund for the customs fees? Thank you.”

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Posted 6 months ago

“I haven't received my order yet. Shipment tracking has been stuck since 25 May, as received by the shipper after custom inspection and ready for delivery”

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Posted 6 months ago

Hi Farida, Thanks for getting in touch to let us know about the delay, 7 days post customs clearance does seem way too long. We're going to investigate this and one of the team is contacting you directly today with some options to get your order to you quickly.

Posted 6 months ago

“Really unhappy with the shorts - the logo peeled off after 20 mins on the bike”

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Posted 8 months ago

“After purchasing many items from MAAP in the past my recent buy last week was very disappointing. The quality of the jersey was no way close to previous jerseys I have bought in the past. The cut and the material was not up to previous standards.”

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Posted 8 months ago

“I haven’t received my order yet.”

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Posted 9 months ago

“My package was sent wrong by you. I did write my address correct and you sent it wrong, to another state in Mexico. I now have to pay a lot o money to rethrive the package”

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Posted 10 months ago

“The Designs recently are not adopting and improving. I started to notice that the design and Concepts is not progressing and sometimes I dont lnow if MAAP has a proper design team. The Material is not Ok as well as I compare it to a PAS Normal. Over all, I think MAAP is not evolving when it comes to its designs.”

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Posted 10 months ago

“The size receivied was wrong according to the order. Unfortunatelly I realised d after using the product and I could not retourn it”

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Posted 11 months ago

“I have emailed Maap about my medium sized grey evo team bibs, as they are transparent in the backside. This has been very embarrassing and I expected better quality and customer service from Maap.”

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Posted 11 months ago

“Stock error on what should have been my Zwift Pro Jersey.”

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Posted 11 months ago

“Recieved a jersey from you that was dirty when I removed the packaging - I took photos and sent them to you at. As yet I have not recieved any response. So at this point in time NOT HAPPY”

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Posted 1 year ago

“I waited for a year for the LITP kit to drop. I ordered same size as usual and found sizing changed and colour knicks were closer to white than grey. I contacted maap by email and found all stock was gone. So as a member of LITP I missed out on what I wanted, i missed out on my 20 percent member discount on second purchase and had to pay expensive shipping and I spent 230 bucks. Sorry I have been a supporter of the brand but there is better quality and value now elsewhere. I tried to phone to try and promptly sort but there is only international phone number on the site now”

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Posted 1 year ago

“Shortage of items was not informed in advanced”

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Posted 1 year ago

“I got a request for feedback before getting the products. I submitted a support ticket and got a request for feedback before getting any support. Constantly getting bombarded for feedback without actually getting any product or service is cluttering my mailbox and a waste of my time.”

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Posted 1 year ago

MAAP is rated 4.6 based on 3,223 reviews