MAAP Reviews

Name: MAAP
Address: Suite107, 204 Ingles Street, Port Melbourne, Victoria
Rating: 4.62

4.6 Rating 2,952 Reviews

91 %

of reviewers recommend MAAP

4.6

Based on 2,952 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Following an inbound email that my leg warmers were back in stock (in black) I promptly ordered them. I was sent a blue pair. I followed the return procedure and no size small in black. I sent an email. No response other than an auto reply. Sent another email ...now business day 12...phoine messages left ....crickets....I would like to have this problem fixed quickly please.”

Helpful Report

Posted 1 year ago

“Honestly I am not impressed with my experience. After admiring the look of the jerseys for months, I finally splurged and bought a LS, and a short sleeve, and socks. I am based in Canada and didn't realize what a hassle it would be ordering from Australia. It took 10+ days for the shipment to arrive, I had to pay $157 in duties on top of the $45 shipping I already paid. I don't love the jerseys and wanted to return - it took 8 days for their customer service team to respond, and when they did, they said I would have to create my own label (and presumably pay for shipping BACK to Australia, I am still waiting for a response on my follow up question). Oh and I can't return one of the items as it's sale price and not refundable. I suppose this is all my own fault for not reading the fine print, but the costs incurred are exorbitant and I will never purchase from MAAP website again - instead I will shop my local retailer.”

Helpful Report

Posted 1 year ago

“I’m the fan of MAAP jersey, but disappointed to the bib. It’s only three times to use, and there’s a tear on the waist of bib.”

Helpful Report

Posted 1 year ago

“My latest experience with Maap has been awful. They won’t give me a refund on my sale items which breaks UK law and won’t answer their emails”

Helpful Report

Posted 1 year ago

“Never had a problem with MAAP before, but this time it’s big.. my orders don’t appear on my account after purchase, wrong size, starting my return to get the right one, dropping package off … 10 days later no news, no refund or voucher… Sending mails to client service and getting no answer .. poor service for a brand such as MAAP Just now I am the opposite of satisfied”

Helpful Report

Posted 1 year ago

“Bought some shoe covers - cycling overshoes for wet weather. Have worn them twice. Appeared comfortable but as soon as it rained socks and shoes were saturated. Then, the second time the velcro tag on the bottom of the shoecove just fell off - it had not been properly sewn on. Am now 2 weeks since sent photo and email to MAAP and have heard nothing. These are not waterproof despite the advertising. The Pearl Izumi's are much better and third of the price.”

Helpful Report

Posted 1 year ago

“sorry we have bad experience :(”

Helpful Report

Posted 1 year ago

“missing item found when received the order and no response from customer service. no refund has been received as of today.”

Helpful Report

Posted 1 year ago

“Sent the wrong item. Still waiting to hear back.”

Helpful Report

Posted 1 year ago

“got double deduction and customer service is not really helping”

Helpful Report

Posted 1 year ago

“Not good! Purchased 2 cargo bibs from mid-year sale. One of the bibs has elastic fabric fibers sticking out from the inside of the leg grippers, which is quite concerning given the high quality and standards I have come to expect from MAAP products. I believe this will affect the functionality of the bib and hence lodged a fault report with MAAP Support on 16th June. However, it's been over a week since, and no solution is forthcoming except for an auto-reply. I have always been satisfied with the quality of your products, which is why I am particularly disappointed with this purchase. Fault report #194218”

Helpful Report

Posted 1 year ago

“I ordered two things. I was notified that my order was in the post and would be delivered Friday. Thursday I received an email saying that one of my items was out of stock and I wouldn't be receiving it. They gave me a 10% coupon for my next order which a) didn't work b) wouldn't cover the $20 shipping on my next order c) no more vests in my size were in stock. Furthermore I email them asking me to reissue a functioning 10% voucher and cover the shipping on my next order. Crickets. Very unhappy at how this situation was managed. Tried calling the number and couldn't get through.”

Helpful Report

Posted 1 year ago

“Still waiting on the customer centre to get back to me on my wrong order that was sent.”

Helpful Report

Posted 1 year ago

“Received half of what I ordered, emails never replied to to add onto an underwhelming experience.”

Helpful Report

Posted 1 year ago

“Purchased sun sleeves, I was concerned about buying correct size after being caught out before as being a cyclist I don't have massive upper arms. After reaching out to customer service to get more detail about sizing like circumference of upper and lower part was told, Ciara (MAAP Support) to order same size as jersey(large). Which I did purchase that size. My fears were confirmed are sleeve is too loose at top. I don't feel that I could downsize as I am struggling to get bottom part over wrist and a smaller size would exacerbate this situation. Very disappointing from what I consider a premium priced product. I am left with option of modifying top part to make product at least useable. At least more sizing information on the website would have prevent this from happening as I would have realised the product does not suit my body shape.”

Helpful Report

Posted 1 year ago

“The shorts are faulty, the pocket zip broke the first time I wore them.”

Helpful Report

Posted 1 year ago

“I bought a bottle and it was broken. Sent an email to support and did not hear any from them. I sent it on Monday and today is Thursday.”

Helpful Report

Posted 1 year ago

“You need to warn people ahead of time about potential customs fees”

Helpful Report

Posted 1 year ago

“Purchased the evo bib cargo but was sent evo bib and tried to contact customer service. Lucy could NOT understand that I was sent the wrong product..Evo bib cargo and Evo bib and took 10 emails to explain to her, still NOT resolved. I'm still waiting for a response after 2 weeks time”

Helpful Report

Posted 1 year ago

“Purchased more items to get free shipping but got hit even harder with duty, taxes and fees from DHL. I've ordered from several international companies and this is the first time this has happened. Support was also not helpful and I wouldn't purchase from maap again.”

Helpful Report

Posted 1 year ago

MAAP is rated 4.6 based on 2,952 reviews