MAAP Reviews

Name: MAAP
Address: Suite107, 204 Ingles Street, Port Melbourne, Victoria
Rating: 4.61

4.6 Rating 3,224 Reviews

91 %

of reviewers recommend MAAP

4.6

Based on 3,224 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

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English

“Dissapointed. I recently purchased bib pants from MAAP and, unfortunately, my experience has been underwhelming. Based on the sizing guide, I initially ordered a Large, but they were far too small and had to be returned. I then opted for an XL, but it wasn’t until I wore them on a ride that I realized these too were still uncomfortably tight, rendering them non-returnable. Beyond the sizing issues, the quality and comfort left much to be desired: Chamois Discomfort: The padding is uncomfortable, especially when walking, and pales in comparison to other brands like Pedla or even more budget-friendly options like Neopro. Material Quality: The fabric feels rough to the touch and on the skin, making the bibs unpleasant to wear. Irritating Stitching: The stitching is very prominent and causes skin irritation during rides. Quad Tightness: The leg grippers are overly tight and abrasive, much more so than other brands I've tried. Overall, I would give MAAP bib pants a 1/5 rating. I cannot recommend this product to fellow cyclists and will not be purchasing from MAAP again.”

Helpful Report

Posted 1 year ago

“Not accomodating change of address. Would not cancel order. Said the system does not allow. My order arrived to old address which I received and had one of two items missing. Then got a refund. So it is possible on the system.”

Helpful Report

Posted 1 year ago

“I’m from Canada and I ordered a beautiful jersey cost me 250 euros and 94 Canadian duty but the jersey is a medium a d I would need a size large on the site it’s say free return or exchange for full price item so I ask for exchange for a large but now I have to pay the shipping fee to Australia. And duty again to ship it back to me way to expensive I won’t order agai n”

Helpful Report

Posted 1 year ago

“its way too tight. i need to send this back.”

Helpful Report

Posted 1 year ago

“This jersey ran much smaller than other Medium sized MAAP jerseys. Worst is that MAAP never refunded me or issued a store credit for this purchase and it’s been complete radio silence after numerous emails. As a long time MAAP customer, I’m baffled by this and would avoid shopping with this brand again.”

Helpful Report

Posted 1 year ago

“I have tried contacting multiple times about the poor quality of the socks I have purchased with no reply!”

Helpful Report

Posted 1 year ago

“I requested a refund of a number of items because the website Prevented me from obtaining a refund and instead Provided only a store credit. Despite numerous emails explaining that this was not acceptable because I lived in a city without a maap store (and accordingly the only way for me to try on items was to order multiple sizes and return the sizes that didn’t fit), I received no response. I nevertheless sent the items back and requested a full refund. I have not received a refund for the additional items. Maap has stolen my money and lost my trust.”

Helpful Report

Posted 1 year ago

“Been waiting ONE WEEK and still waiting for my $20.00 Express Post delivery. Not good enough !! Bad customer service. Nobody answers phones. Chat lines are slow and useless. Very unimpressed.”

Helpful Report

Posted 1 year ago

“Following an inbound email that my leg warmers were back in stock (in black) I promptly ordered them. I was sent a blue pair. I followed the return procedure and no size small in black. I sent an email. No response other than an auto reply. Sent another email ...now business day 12...phoine messages left ....crickets....I would like to have this problem fixed quickly please.”

Helpful Report

Posted 1 year ago

“Honestly I am not impressed with my experience. After admiring the look of the jerseys for months, I finally splurged and bought a LS, and a short sleeve, and socks. I am based in Canada and didn't realize what a hassle it would be ordering from Australia. It took 10+ days for the shipment to arrive, I had to pay $157 in duties on top of the $45 shipping I already paid. I don't love the jerseys and wanted to return - it took 8 days for their customer service team to respond, and when they did, they said I would have to create my own label (and presumably pay for shipping BACK to Australia, I am still waiting for a response on my follow up question). Oh and I can't return one of the items as it's sale price and not refundable. I suppose this is all my own fault for not reading the fine print, but the costs incurred are exorbitant and I will never purchase from MAAP website again - instead I will shop my local retailer.”

Helpful Report

Posted 1 year ago

“I’m the fan of MAAP jersey, but disappointed to the bib. It’s only three times to use, and there’s a tear on the waist of bib.”

Helpful Report

Posted 1 year ago

“My latest experience with Maap has been awful. They won’t give me a refund on my sale items which breaks UK law and won’t answer their emails”

Helpful Report

Posted 1 year ago

“Never had a problem with MAAP before, but this time it’s big.. my orders don’t appear on my account after purchase, wrong size, starting my return to get the right one, dropping package off … 10 days later no news, no refund or voucher… Sending mails to client service and getting no answer .. poor service for a brand such as MAAP Just now I am the opposite of satisfied”

Helpful Report

Posted 1 year ago

“Bought some shoe covers - cycling overshoes for wet weather. Have worn them twice. Appeared comfortable but as soon as it rained socks and shoes were saturated. Then, the second time the velcro tag on the bottom of the shoecove just fell off - it had not been properly sewn on. Am now 2 weeks since sent photo and email to MAAP and have heard nothing. These are not waterproof despite the advertising. The Pearl Izumi's are much better and third of the price.”

Helpful Report

Posted 1 year ago

“sorry we have bad experience :(”

Helpful Report

Posted 1 year ago

“missing item found when received the order and no response from customer service. no refund has been received as of today.”

Helpful Report

Posted 1 year ago

“Sent the wrong item. Still waiting to hear back.”

Helpful Report

Posted 1 year ago

“got double deduction and customer service is not really helping”

Helpful Report

Posted 1 year ago

“Not good! Purchased 2 cargo bibs from mid-year sale. One of the bibs has elastic fabric fibers sticking out from the inside of the leg grippers, which is quite concerning given the high quality and standards I have come to expect from MAAP products. I believe this will affect the functionality of the bib and hence lodged a fault report with MAAP Support on 16th June. However, it's been over a week since, and no solution is forthcoming except for an auto-reply. I have always been satisfied with the quality of your products, which is why I am particularly disappointed with this purchase. Fault report #194218”

Helpful Report

Posted 1 year ago

“I ordered two things. I was notified that my order was in the post and would be delivered Friday. Thursday I received an email saying that one of my items was out of stock and I wouldn't be receiving it. They gave me a 10% coupon for my next order which a) didn't work b) wouldn't cover the $20 shipping on my next order c) no more vests in my size were in stock. Furthermore I email them asking me to reissue a functioning 10% voucher and cover the shipping on my next order. Crickets. Very unhappy at how this situation was managed. Tried calling the number and couldn't get through.”

Helpful Report

Posted 1 year ago

MAAP is rated 4.6 based on 3,224 reviews