MAAP Reviews

Name: MAAP
Address: Suite107, 204 Ingles Street, Port Melbourne, Victoria
Rating: 4.61

4.6 Rating 3,395 Reviews

90 %

of reviewers recommend MAAP

4.6

Based on 3,395 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

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English

“Unfortunately it was poor. I was too large for all of your riding clothes (196cm, 110kgs). So had to return my riding jacket. I was unable to this at the store, so had to pay to pay to get stock sent, antoher $20 for auspost. On top of my other postage paid. Costly and ineffective process.”

Helpful Report

Posted 2 years ago

Hi Tom, We are sorry to hear you had a bad experience this time. Our support team will be in touch shortly to help you with this. Kind regards, Dani Wright MAAP Customer Service Manager

Posted 2 years ago

“I received a gift voucher for my birthday and the only way to redeem it isvia the online shopping portal. This is extremely frustrating: on line shopping is great if you know exactly what you want, but mostly people like to see the article before purchasing.. touch and feel and fit to make sure the sizing is correct etc. So in this instance I still went to shop but couldn't buy anything... neither could I do a "click and collect" - even though the store had what I wanted to purchase and in my size. In my opinion this is an archaic shopping experience ... further exasperated by me having to go home and order on line (when I could have picked up from the store) and then on top of it all, I had to pay a delivery fee... grrrr so no, not a great experience. Thankfully the actual articles are great”

Helpful Report

Posted 2 years ago

Thank you for your feedback, Ronnie. We are sorry you had a bad experience with our online gift cards and not being able to use them at the MAAP LaB. We appreciate your input and will consider your comments as we continue to improve our processes in the future. If you have any further suggestions or concerns, please don't hesitate to contact us. We are glad that you do like your MAAP pieces!

Posted 2 years ago

“Only given an option of express post @ $20. Then waited 9 days to be delivered. Comparison, wine delivered in 4 days @ $10. It was a pair of riding gloves that ended up costing with freight $135. Hardly a worthwhile experience.”

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Posted 2 years ago

“I brought at pair of knicks and Maap would not fulfil order. Firstly the said issue with payment. Then they said l was getting a refund. If there was an issue with payment how then do l get a refund. Their story kept changing. I thought an order was an legal binding contract. Apparently not. The order even reached my town only to be diverted at the last minute. Not good enough”

Helpful Report

Posted 2 years ago

Hi Sally, We are sorry for the experience that you had. We'd like to discuss it further. If you get in touch with us via info@maap.cc we can review this with you. Best, MAAP

Posted 2 years ago

“This is one of the worst experiences I've had with MAAP so far it makes me think twice buying again.”

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Posted 2 years ago

“Always flawless”

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Posted 2 years ago

“I was charged $98 in duties. ....Not worth the order”

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Posted 2 years ago

“Quality down bad. Sizing too small.”

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Posted 2 years ago

“never received the order, package is stuck in Nederland for 3 weeks, I've paid 280€, and I am asked to wait for DPD to admit they've messed up to get a refund... Clearly not what I expected from Maap, lost a very very loyal customer here...”

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Posted 2 years ago

“Wrong item delivered. I raised it up to customer service, but did not get any reply yet.”

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Posted 2 years ago

“Sent me the wrong size. Didn’t reply to emails”

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Posted 2 years ago

“Terrible product sizing for athletes, customer service is basically non existent. Good luck if you try to arrange a refund, exchange or even to get your calls and messages responded to.”

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Posted 2 years ago

“Email not responding or reply too slow!”

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Posted 2 years ago

“After taking several weeks to be delivered- the Jersey is too small. I’ve sent it back only to be told I have to purchase something else as you won’t refund. Now have to wait for the jersey to be returned and a credit given so I can get another jersey which by the time I receive it - I will no longer need it. Ridiculous. I won’t buy from Maap again and will tell other rider of my experience.”

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Posted 2 years ago

“I am not really a huge fan of MAPP clothing for women - I am larger on top and I find that the MAAP tops are made for women with smaller tops - they really aren't suitable for me so I have switched brands.”

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Posted 2 years ago

“This might have to do with the courier. I have not yet received my parcel. It initially did not deliver because the address was "faulty" even though I have been using the same one for everything. The address is correct. Ever since I have been unable to track the parcel and have had no news about it whatsoever. Hope to get my expensive jacket soon or to be reimbursed.”

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Posted 3 years ago

“I was recently sent a used jersey from MAAP. It arrived wadded up in a ball, no tags, and smelled very strongly of detergent. After contacting customer service, initially I was very impressed. I was told to keep the used jersey, either try to wear it or donate it to someone else so it would get use, and they would send me a replacement jersey in a different color, just let them know which color. I responded with gratitude for the handling of the issue and gave a replacement color request. This is where it took a turn for the worse. I was then told that the color I requested was out of stock even though online said it was in stock and to “save time” they would just give me a credit for the jersey. While I am just fine with a credit, I was very frustrated with then having to pay shipping to get a replacement jersey sent to me, as the jersey was well under the free shipping requirement. My husband and I had both placed orders for over $900 of MAAP gear over the week, with an order even being placed the night before being told that now I’d only get a credit. I went back and forth with MAAP, asking if I could just have a jersey put in with the current order we had placed that hadn’t yet shipped, or a free shipping code. I was told no to those, and then was given a 15% discount. A discount. I don’t want a discount to spend another $200 for free shipping when I just want a simple jersey replacement due to MAAP’s error. Being told I was given a credit to save time was ridiculous. None of this saved any time at all, and led to some major frustration with the brand. I have always highly recommended MAAP to my cycling friends, but after this experience, I just can’t say that I will be able to.”

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Posted 3 years ago

“That order took very long time to be delivered”

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Posted 3 years ago

MAAP is rated 4.6 based on 3,395 reviews