MAAP Reviews

Name: MAAP
Address: Suite107, 204 Ingles Street, Port Melbourne, Victoria
Rating: 4.63

4.6 Rating 2,887 Reviews

91 %

of reviewers recommend MAAP

4.6

Based on 2,887 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

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English

“I’m a medium in other MAAP jerseys, and this one (size large) is super tight in weird places. Had to pay $65 in duties on top of the cost for it to not fit like things usually do.”

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Posted 8 months ago

“The allowance is not working and the discount code either. I can't wait to have access to the new collection but I am always in fear of missing it or having to pay actually more than I should ...”

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Posted 8 months ago

“Not great. My complaint was about your shipping. I accepted the cost of $45 for shipping a jersey and a pair of socks but YOUR shipping service choice added another 50% to the bill. YOUR shipping service chooses did not include customs clearance which was another $20. This is not duty or taxes but customs clearance, something you can have included if you choose to do so, so your customers know what the real cost of shipping is up front.”

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Posted 8 months ago

“The recent experience was rather disappointing, i was issued with a promo code MAAP106CT8FW9M on 9th November but upon checkout, it was shown as invalid. Same issue goes for the previous Strava Alts Space challenge which i have completed, invalid code as well. Hence til now i have not purchased due to this issue.”

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Posted 8 months ago

“No response to recent query about order.”

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Posted 8 months ago

“Was not clearly shown during checkout that I would need to pay almost $200 CAD (!) in duties on a $545 AUD order. Had at least an estimated calc been shown, I wouldn't have ordered - but I guess that's why you don't show it. Also, ordered a Medium bib short, because I fit in a Medium in all other brands and even did a fit guide to be sure. The shorts barely fit around my thighs, and I am by no means a big human. I have to roll the bottom of the shorts up my legs to get the chamois in place, then roll the bottom back down.”

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Posted 9 months ago

“Great quality. Unfortunately a size too large. Returns process seems to take a fair while as I've not yet heard back if I can return these items”

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Posted 9 months ago

“the merino sockes very quickly developed holes aroudn the ankles... it was sad on quality”

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Posted 10 months ago

“Sizing is all over the place between product lines. Measurements usedas a guide don't give the correct size. Really hard to buy online without having to return items.”

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Posted 11 months ago

“overpriced”

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Posted 11 months ago

“Terrible. Don't get me wrong. I love Maap products. I bought my third kit but I will be returning it. Just don't buy directly from Maap! It's a scam. At no single point in the process was I told about expensive duties. What retailer doesn't pay those duties? I bought from Maap distributors in the past and didn't have to pay duties. It was in the price. Meanwhile Maap is just greedy and takes that extra margin for themselves instead of passing only PORTION of the extra margin from cutting the middle man to the customer. Now they're getting a return so no profit at all. And a customer who will try a competitor instead. Well done Maap...”

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Posted 11 months ago

Hi Hugo, Thanks for the detailed feedback, we'd love the chance to help resolve this so I've emailed you directly. For the record we're working with our E-commerce partners to make the duties imposed easier to see at checkout. Currently we fulfil Canadian orders from Australia so we have to comply with the import duties applied by your local government. Since you're in Montreal, a great way to avoid this would be to get in touch with your awesome local retailer who stocks MAAP, Le Club, at 3807 Saint-Denis Street.

Posted 11 months ago

“No answer from the service mail. Has been better before.”

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Posted 1 year ago

“I recently had an unfortunate accident and needed to utilize MAAP's crash replacement policy. However, I was quite disappointed to find out that I had to submit all my previous order numbers to be eligible for the discount. This process is cumbersome, especially since many customers, like myself, might have purchased jerseys, bibs, and socks in separate orders. MAAP should be more customer-friendly and open to giving the discount without requiring such detailed information. Making the policy more accessible would go a long way in improving customer satisfaction and loyalty.”

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Posted 1 year ago

“I was disappointed by the fit of the bibs, doubly by only getting store credit back with my return because they were on sale.”

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Posted 1 year ago

“The bibs broke after several rides, support said that the problem was in my saddle. In addition, the answer itself had to wait a long time.”

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Posted 1 year ago

“Pretty dssapointed.. I ordered some kit, accidentally put the wrong address and emailed support instantly to change the address. I got word back quickly which was good saying the address has been changed. It was then sent to the wrong address. I was told another package would be sent, but after 3 emails to the help person I was dealing with I've heard nothing back. The kit for a riding trip so I've had to go without. Was my mistake to start with so not disgruntled but was under the impression there was a remedy...”

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Posted 1 year ago

“I will be reluctant to buy from MAAP again. Not happy that a fellow Australian brand would charge 20 for express shipping (not give an option for standard shipping) and also the free shipping quota is ridiculously high at 250. The most out of all other Australian cycling brands like PM, Black sheep etc. and even more than international brands like Rapha. My order also came in 7 days upon purchase so not sure how this is express shipping. MAAP should listen and reward its loyal customers as opposed to finding more 'creative' ways to take there money. The product itself is good and hence two stars!”

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Posted 1 year ago

“I really wish MAAP used an e-commerce system that dealth with taxes and duties. I got my items, paid taxes for them via DHL, and have to go through a convoluted process to reclaim my taxes via DHL because of wrong sizing and the need to return some items. As of writing I'm still waiting for my returns to be processed so I can submit documentation proof to get my tax refund.”

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Posted 1 year ago

“I wanted to change the color of jersey and bib and the size. Therefore, I wrote an email and received a general answer that I should follow the return process. I had done that before and ask ny question a second time. I received an standard answer later! My third email was answered with the statement that they are very sorry but the package has been dispatched. From my point of view is that a bad customer service.”

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Posted 1 year ago

“I think it's unfair you can't get a free return on an item of clothing. I get that it was in the sale but you've not lost anything by allowing free returns. All that does is make me less likely to buy something online when I'm not 100% sure as I don't want to avoid a fee. I've never owned maap clothing and didn't realise those socks would be so thick, hence why I'm sending them back. Shame that I can't just swap them for a different pair.”

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Posted 1 year ago

MAAP is rated 4.6 based on 2,887 reviews