I couldn't use my Strava voucher at checkout, so I contacted online support. I sent a screenshot of the error message. They sent me another code, which didn't work either. Then they were quite rude, telling me 1) the voucher had expired and wouldn't work, 2) repeated to me that "I should know the terms of the voucher", as if I was some kind of idiot. I kept telling them that the voucher had not expired since a reminder email I'd just received told me I still had weeks left to use it. Regardless they repeated the Strava codes across the board has expired. I had looked at the terms of the voucher. It says this, "*$75 AUD voucher is valid for redemption on purchases over $250 AUD *Not available for redemption on collaborative or sale items". The way this reads is interpreted that, the discount can be redeemed on full priced items in the cart, as long as the total purchase price of the cart is over $250 (even if some items are collaborative or sale items). I had met that condition with about $1000 worth of gear in my cart, of which I had about $150 worth of full price items that I was expecting to get the $75 discount off. I then asked if I was expected to have $250 of "non-sale" items for the voucher to work? Immediately they said, yes. They should have known this was likely the cause of the issue from the screenshots I sent instead of dismissing me and refusing to help further. In the end I had to figure this out myself. Also, the terms should be rewritten, as they are misleading. It should say, "$75 AUD voucher is valid for redemption on purchases over *$250 AUD *Total purchase value excluding collaborative or sale items" It's a simple wording change and a slight move of the asterisks that changes the whole meaning. Legal and marketing departments get paid big bucks to be able to word things like this, clearly, so it'd be a nice gesture if you paid me with a voucher for that suggestion :).