MAAP Reviews

Name: MAAP
Address: Suite107, 204 Ingles Street, Port Melbourne, Victoria
Rating: 4.64

4.6 Rating 2,752 Reviews

91 %

of reviewers recommend MAAP

4.6

Based on 2,752 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would have appreciated some upfront clarity on the shipping/duty before ordering.”

Helpful Report

Posted 2 years ago

“I appreciate the responsiveness to my emails. Though Maap is one of my most favorite brands considering style and quality, I tend to choose other brands due to my past experience with slow delivery (over a month). However, for my latest two orders, I could receive my orders faster (8 days). Thanks for that.”

Helpful Report

Posted 2 years ago

“Recently I bought and received Emerge Ultralight Pro Jersey - Grass / XS. The ordering process and delivery were great. However, I am not happy with the jersey because it has a few bulges along the zip area after zipping up.”

Helpful Report

Posted 2 years ago

“I have tried to sign up and make an account so many times I've lost count. Different browsers, different emails. No idea why I can't seem to make a permanent account with you guys.”

Helpful Report

Posted 2 years ago

“Love the kit and it fits well, the quality is high. However, was pretty annoyed recently with the MAAP strava challenge where it consistently stated $75 AUD reward unlock everywhere I looked. My friends and I were so keen. Then once you unlock that reward, you find out in small print that you have to spend $250 minimum to get the $75 unlock... be upfront and include that in your T&Cs early on. Not once people unlock the reward. Not the greatest experience.”

Helpful Report

Posted 2 years ago

“Find it really inconvenient that a gift card can only be used online, would much rather be able to use it in store where I could try things on.”

Helpful Report

Posted 2 years ago

Thanks for taking the time to share your feedback. Your feedback is noted and it's something already on our radar to improve for the future! In n the meantime, you're always welcome to try kit on at the MAAP LaB for sizing before you get an online order underway.

Posted 2 years ago

“The packing was excellent, however the bib was found a minor defect”

Helpful Report

Posted 2 years ago

Thanks for taking the time to do the review, Jess! I'm sorry to hear you had a problem with your Bibs! We have asked our Customer Support team to reach out to help! They'll be in touch soon! Best, MAAP

Posted 2 years ago

“No sale items in store. My biggest issue is the women’s sizing. Way too short. Jackets are even shorter than the jerseys. Gloves aren’t in small enough sizing for women. Please please please make some women’s waist shorts (bib shorts without the bib) as part of the alt road collection. Women’s don’t want to have to completely undress to pee in the bushes when they are out exploring in the middle of nowhere. Rapha used to make the perfect pair but they have changed for the worst (and get really bad reviews) so there is a big hole in the market now.”

Helpful Report

Posted 2 years ago

“First time buying from MAAP recently, and the experience was good - fast shipment. However was disappointed with one of the shirts as the zipper doesn't function properly. It is still usable but expected better quality for the price. The other jersey is perfectly good.”

Helpful Report

Posted 2 years ago

Thanks for your support and feedback. We are very sorry to see you're having a problem with the zipper, Tom! The MAAP Support team will be in touch with you to help you out with this!

Posted 2 years ago

“The fit and style is 5/5. Super comfy and designs are sick. Unfortunately I’ve had some issues with the stitching on my Team Bib Evo shorts. The stitching has unravelled at the top of the shorts, where they meet the shoulder straps. The straight stitch appears to be intact but there’s a fair bit of stitching that just seems to come undone quite easily. Apart from that they’ve been awesome.”

Helpful Report

Posted 2 years ago

Thanks for taking the time to share your feedback with us on your Team Bib Evos! We are so glad to hear that they are comfy and that you love the design! We are sorry that you're having a problem with the stitching. We will get our Customer Support team to reach out to you ASAP to help you with that. Happy riding out there! Best, MAAP

Posted 2 years ago

“I have been buying MAAP jersey/bibs since MAAP started. I am a little disappointed that over time MAAP sizing has become more European. In the early MAAP jerseys I used to be a Large and the last couple of years I am now an XXL and they only just fit. My body size has not overly changed in this time period either as I am 183cm and 84 KG. I think MAAP are now catering more for the traditional small sized cyclist. I am also not a fan of the newer stying of MAAP jersey's which are more in line with other top brand cycling jersey's. The modern jersey's seem to have more drab colour schemes then previous jerseys. I hope MAAP start to go back to their earlier jersey color designs with the M Flag Motifs.”

Helpful Report

Posted 2 years ago

“Lens on 100% MAAP glasses cracked due to changing them between clear and shaded as designed. Probably did this 20 times and then the lens cracked. 100% said I dropped them and wouldn’t replace. MAAP sided with 100% unfortunately. I have never dropped and have only ever handled them with great care (due to their high price).”

Helpful Report

Posted 2 years ago

“Product is nice but overpriced at full price. Customer service experience a bit frustrating- online order very slow to be sent with no communication. And no ability to take an online order into physical store for a simple size exchange.”

Helpful Report

Posted 2 years ago

“The shipping used to be very fast, but lately my last 2 orders take nearly a week to just be sent out from the warehouse? It has now been 4 business days and my order still hasn’t been sent, not sure what’s going on there or what has changed but it’s not very good. The products are still very good quality and this is the ONLY brand I ride in now, as the other bibs are just not the same comfort as my Maap bibs!”

Helpful Report

Posted 2 years ago

“aaaaaaaaaaaaaaaaa”

Helpful Report

Posted 2 years ago

“Takes too long to get in contact with you guys I send something back to be replace, when you guys go back to me was already sold out. But the good thing is, i love your products and I will keep trying to buy your stuff.”

Helpful Report

Posted 2 years ago

“Exchanges were made easy, although read the fine print of what you can return and what you can only exchange for store credit before purchasing. Good designs and comfort, except for the zippers on the jerseys.”

Helpful Report

Posted 2 years ago

MAAP is rated 4.6 based on 2,752 reviews