MAAP Reviews

Name: MAAP
Address: Suite107, 204 Ingles Street, Port Melbourne, Victoria
Rating: 4.62

4.6 Rating 3,076 Reviews

91 %

of reviewers recommend MAAP

4.6

Based on 3,076 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

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English

“shipping fee is not fully disclosed in the image of the item as there is another part of the site that show a different info. overall i still like my purchase”

Helpful Report

Posted 2 years ago

“Quick delivery, issue more with Apex 2.0 jacket I purchased which has a really weird fit with oversized shoulder area vs. all other XS jerseys and jackets I've purchased from Maap and other premium kit brands.”

Helpful Report

Posted 2 years ago

“I struggle with your pricing. When factoring in everything it cost to get your product in my hands I’m paying almost $300 for one jersey and two pairs of socks. I understand the prestige element but I definitely think that the price gouging affects my interest in continuing to purchase your products”

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Posted 2 years ago

“Recently my purchases with Maap were less than pleasant. Please see the recent service request raised. The service recovery team were kind enough to reimburse the credits for another purchase.”

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Posted 2 years ago

“i order 3 things and 1 wasn´t available after I pay and another was in the wrong size even i remember choosing the correct one. But the vest that fits me, it is a relly good product. i think i just had bad luck in this shopping”

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Posted 2 years ago

“The jersey looks great on the body and from a distance; however the quality of the stitching is subpar. The threads are not straight, asymmetrical and has some loose ends.”

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Posted 2 years ago

“LS training jersey aesthetic is very nice, and I really like the new pockets. The arms have gotten a bit roomier so there’s a bit of excess fabric there, and there’s excess fabric in the trapezius area that flaps in the wind. Older model training jerseys didn’t have this issue.”

Helpful Report

Posted 2 years ago

“The custom duties and local taxes are a big turn-off for Canadian buyers, all your competitors (Rapha, Attaiquer,etc) have figured out how to sell in Canada without the outrageous custom duties. You can do better MAAP, and I hear you now have a Canadian owner so time is up. Otherwise love the brand and what I bought”

Helpful Report

Posted 2 years ago

“The quality of the kit is really nice, the training jersey sits flat on the belly and the bib is super comfortable. Only thing is I paid almost 50% of my order’s price in import fees…getting a warehouse in north america should be a no brainer in my opinion, I know plenty of people who don’t order from your website because the import fees are through the roof.”

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Posted 2 years ago

“While Maap products are excellent I cannot say the same for their order processing and shipping, hoping this improves in the future.”

Helpful Report

Posted 2 years ago

“Long time to delivery, women's small gloves oversized, not useable, no way to guage accuracy of size prior to taking a guess on size description and actual likelihood that they will fit.v”

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Posted 2 years ago

“I would have appreciated some upfront clarity on the shipping/duty before ordering.”

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Posted 2 years ago

“I appreciate the responsiveness to my emails. Though Maap is one of my most favorite brands considering style and quality, I tend to choose other brands due to my past experience with slow delivery (over a month). However, for my latest two orders, I could receive my orders faster (8 days). Thanks for that.”

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Posted 2 years ago

“Recently I bought and received Emerge Ultralight Pro Jersey - Grass / XS. The ordering process and delivery were great. However, I am not happy with the jersey because it has a few bulges along the zip area after zipping up.”

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Posted 2 years ago

“I have tried to sign up and make an account so many times I've lost count. Different browsers, different emails. No idea why I can't seem to make a permanent account with you guys.”

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Posted 2 years ago

“Love the kit and it fits well, the quality is high. However, was pretty annoyed recently with the MAAP strava challenge where it consistently stated $75 AUD reward unlock everywhere I looked. My friends and I were so keen. Then once you unlock that reward, you find out in small print that you have to spend $250 minimum to get the $75 unlock... be upfront and include that in your T&Cs early on. Not once people unlock the reward. Not the greatest experience.”

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Posted 2 years ago

“Find it really inconvenient that a gift card can only be used online, would much rather be able to use it in store where I could try things on.”

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Posted 2 years ago

Thanks for taking the time to share your feedback. Your feedback is noted and it's something already on our radar to improve for the future! In n the meantime, you're always welcome to try kit on at the MAAP LaB for sizing before you get an online order underway.

Posted 2 years ago

“The packing was excellent, however the bib was found a minor defect”

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Posted 2 years ago

Thanks for taking the time to do the review, Jess! I'm sorry to hear you had a problem with your Bibs! We have asked our Customer Support team to reach out to help! They'll be in touch soon! Best, MAAP

Posted 2 years ago

“No sale items in store. My biggest issue is the women’s sizing. Way too short. Jackets are even shorter than the jerseys. Gloves aren’t in small enough sizing for women. Please please please make some women’s waist shorts (bib shorts without the bib) as part of the alt road collection. Women’s don’t want to have to completely undress to pee in the bushes when they are out exploring in the middle of nowhere. Rapha used to make the perfect pair but they have changed for the worst (and get really bad reviews) so there is a big hole in the market now.”

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Posted 2 years ago

“First time buying from MAAP recently, and the experience was good - fast shipment. However was disappointed with one of the shirts as the zipper doesn't function properly. It is still usable but expected better quality for the price. The other jersey is perfectly good.”

Helpful Report

Posted 2 years ago

Thanks for your support and feedback. We are very sorry to see you're having a problem with the zipper, Tom! The MAAP Support team will be in touch with you to help you out with this!

Posted 2 years ago

MAAP is rated 4.6 based on 3,076 reviews