MAAP Reviews

Name: MAAP
Address: Suite107, 204 Ingles Street, Port Melbourne, Victoria
Rating: 4.61

4.6 Rating 3,493 Reviews

90 %

of reviewers recommend MAAP

4.6

Based on 3,493 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Garment is very good. Packaging is poor. Despite my best attempts to open the packaging without damaging the jersey inside, its not possible. The clear bag enclosing the garment was attached to the packaging internally so when I cut the outside of the package to open it I also cut the clear bag and put a nick in the jersey. Very disappointing to py all this money and get that result. Regards Trevor tmacdonald2@bigpond.com”

Helpful Report

Posted 5 months ago

“Interface for browsing and buying is friendly and handy. Shipping from warehouse quite time taking. Quite disappointed as I received the item (bib) with one of the letter almost on my left leg was almost fall-off.”

Helpful Report

Posted 5 months ago

“Ease of process, purchasing and shipping is efficient. However the quality of the two items purchased was less impressive considering they were of the most exclusive range.”

Helpful Report

Posted 5 months ago

“I have been a Maap customer since early days of the business. Quality is excellent apart from the odd Winter glove that was pretty average but nonetheless love brand, designs and fit. I think biggest challenge Maap will face is pricepoint, everything has become extremly expensive and potentially moved up in price far higher then competitive set.”

Helpful Report

Posted 6 months ago

“like the products although expensive”

Helpful Report

Posted 6 months ago

“Purchasing process was great. Was shipped fast which is also great. But shipping is crazy expensive to NZ, $50 is wild. Especially when some retails in nz offer free shipping and did mean that I couldn’t return items that were too big as the shipping cost was too much to get it back and then pay again for the correct size. Would purchase more but the shipping has put me off.”

Helpful Report

Posted 6 months ago

“Having to pay shipping on a satchel (2x caps) which were over $100. Quality gear over priced. Sucks you are making every day cyclists pay for your word tour team inclusions. No loyalty benefits like say an MJ Bale who reward their repeat and dedicated customers.”

Helpful Report

Posted 7 months ago

“1. I was served in the maap lap of Melbourne with Amelia who helped with a change of item size and it was fantastic! 2. I ordered some new bibs online and it was enough for express shipping. 4 days later the AUS post app says it has t left your warehouse. I spoke to two different people on live chat over two days trying to get more information and all they could say for a while was they are waiting to hear back from the warehouse. I get that things go wrong and it’s not always your fault, I just struggled with the lack of information and guidance as to what the rep was going to do to help find a satisfying solution. I started this query on Friday and on Tuesday night I still have no further information other they they have asked the warehouse. The lack of communication has been frustrating and always initiated by me searching for answers rather than someone sending me an email I can’t answer the follow up questions as it still hasn’t arrived”

Helpful Report

Posted 8 months ago

“add buy now pay later for customers who wish to avoid credit cards”

Helpful Report

Posted 8 months ago

“Good Products VERY VERY expensive ! Def NOT for everyone as the design work for 50% of the gear is a little too try hard'ee. Staple items look and feel good”

Helpful Report

Posted 9 months ago

“While the products continue to be of high quality, it was disappointing that I had to pay postage. This was due to my use of a gift voucher, which brought the total below the free postage amount of $250. Seems a little unfair!”

Helpful Report

Posted 9 months ago

“The custom charge me 40 % . That the discount is not enough. The shipping shall inform custom charge fee before orders. Br,”

Helpful Report

Posted 9 months ago

“Lamentablemente al seleccionar Pro bib 2.0, me equivoqué en la talla y la badana es muy delgada.”

Helpful Report

Posted 10 months ago

Hi Germán, Thanks for taking the thanks for taking the time to let us know about your experience with the pro bib 2.0. You can exchange if the size isn't right, just head to our return portal here: https://returnseu.maap.cc/#/ Hola Germán, Gracias por tomarte el tiempo de contarnos tu experiencia con el pro bib 2.0. Puedes cambiar si el tamaño no es el correcto, solo dirígete a nuestro portal de devoluciones aquí: https://returnseu.maap.cc/#/

Posted 10 months ago

“Would happily give MAAP 5 stars but the £10 postage if you spend under a certain limit really annoyes me. Products are always great!”

Helpful Report

Posted 10 months ago

“Everything is so damn expensive. Most of your collection has meh colors”

Helpful Report

Posted 10 months ago

“Sizing of the Alt Road Themal Jacket was inconsistent with other jerseys I have purchased. Normally I am large in MAAP but the jacket size M would have been equivalent.”

Helpful Report

Posted 10 months ago

“Service was fine, but the size recommendation did not fit.”

Helpful Report

Posted 10 months ago

“Love the clothes. Hate the extra bill that comes after my purchase for taxes and customs”

Helpful Report

Posted 11 months ago

“Too expensive. Staff sometimes helpful sometimes nahh... could be better.”

Helpful Report

Posted 11 months ago

“Long time MAAP customer. Feel as though the quality has been dropping recently. Have had multiple quality issues with products.”

Helpful Report

Posted 11 months ago

MAAP is rated 4.6 based on 3,493 reviews