MAAP Reviews

Name: MAAP
Address: Suite107, 204 Ingles Street, Port Melbourne, Victoria
Rating: 4.63

4.6 Rating 2,887 Reviews

91 %

of reviewers recommend MAAP

4.6

Based on 2,887 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

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English

“Overall the jersey & bib is satisfactory. But the kits are overpriced, too expensive. If the price can be lower, I will buy more.”

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Posted 6 months ago

“Wasn't bad, but bummed with my purchase”

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Posted 6 months ago

“The LS jersey looked great but the material on sleeves didn’t stretch much at all so felt restrictive and a bit uncomfortable. I went up a size to M normally a S, but still too tight around the forearms/elbow.”

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Posted 6 months ago

“It's sometimes hard to log in, and surf their web page.”

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Posted 7 months ago

“Bought knicks and jersey on line. Knicks great. Jersey too tight. Swapped for a more loose fitting jersey however feel it is tight also. Perhaps larger sizing needed particularly for women with a larger bust. I have an XL but suggest you consider sizing a XXL to cater for larger bust size.”

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Posted 7 months ago

“Sale and promo are good, but sizes availability always fall short.”

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Posted 8 months ago

“Products are fine but run much smaller than other brands”

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Posted 8 months ago

“1. AUD is converted to SGD automated and the price increase. 2. Please review shipping free during black friday. 3. 10% code expires too fast.”

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Posted 8 months ago

“Love your products but I find it difficult to get the sizing right. Pair this with a complicated and expensive return policy and it makes it hard to want to purchase more.”

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Posted 8 months ago

“Yeah not bad, love the product but sizing is so hard don’t really know till you get riding and sadly my bibs are too big for my and now they’re worn I can’t exchange them.”

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Posted 8 months ago

“Disappointed the sizing of the in seam length differs across the bibs in XL size.”

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Posted 10 months ago

“Disappointed free shipping applies after discount code. No other retailer I've used to purchase online has done this. Poor inventory levels of just released kit.”

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Posted 10 months ago

“Sent an email to customer support regarding the quality on a pair of bib I purchased, With photos of sub standard stitcing on leg gripper finishes (birdnest of cotton) and unfinished (cut off) cotton. The garment also had threads exposed in the top of the shoulder strap. Here is the response from Martina; Thank you for reaching out.I have just shown the attached pictures to our production team, who have advised that the fraying is coming from some "finish" stitches, that are easily subject to fraying due to use and wash. Those stitches have no structural impact on the overall bib, which means that it should be durable and have no future issues. Please get in touch in case the bib deteriorates and we will promptly offer a replacement. 1. In relation to my contacting support services, it wasn't to get carification that the garment wouldn't fall apart after use or washing, it was that it was not to a standard which I expected for paying $355. 2. I advised in my contact email that I requested to return and item be replaced which was ignored. The order number was MAP-166278”

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Posted 10 months ago

“Recently, Maap has increased their pricing. A little disappointed, as I have always supported Maap. Being said that, the email/enquiry was replied to a little too slowly, where I have to inquire through Instagram. In some cases, items (that were worn once or new items received) can be found to be torn due to the item not being stitched properly. I hope this can be looked into thoroughly. ”

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Posted 10 months ago

“Love your gear but bought a bundle lately to take advantage of the 15% bundle discount and free delivery. Unfortunately the size chart for the shirt was way out and I then had to pay for return postage and redelivery which seemed a little off with the cost of the order”

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Posted 11 months ago

“Bought a pair of oversocks and the maap logos fell of putting them on for the first time. Now I have one that says maap and the other says P”

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Posted 11 months ago

“Bin zufrieden”

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Posted 11 months ago

“Would be nice to create an account with password rather than link to email. Overall ordering was simple and sizing guide helped.”

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Posted 1 year ago

“Ordering was easy. The tax added by the courier DHL was expected, but the duty was excessive. Also, if you are from Canada retuns are basically not an option as it will be a huge process to get back duty. Bibs and jersey are great quality but still relatively expensive. If ordering from Canada I would stick with Assos or Rapha.”

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Posted 1 year ago

“i recieved my products in good time BUT can not get a refund/exchange completed via the links/website and not a response from the email linked to the page.”

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Posted 1 year ago

MAAP is rated 4.6 based on 2,887 reviews