MAAP Reviews

Name: MAAP
Address: Suite107, 204 Ingles Street, Port Melbourne, Victoria
Rating: 4.63

4.6 Rating 2,887 Reviews

91 %

of reviewers recommend MAAP

4.6

Based on 2,887 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I like the quality of the kit but was shocked with duties to ship to Canada. It would be helpful to either have a tool to estimate the duties online or have MAAP include them at checkout as many other online retailers do.”

Helpful Report

Posted 1 year ago

Thanks for the review and feedback, Larry! We're sorry to hear that you had a negative experience with customs charges. The estimator idea sounds good and we'll explore this. We take all feedback seriously and we will ensure your voice is heard and that we can consider your feedback to make improvements in the future! Best, MAAP

Posted 1 year ago

“All excellent but I have to receive my refund for a product returned. It would've been a 5 otherwise.”

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Posted 1 year ago

Thanks for the review, Rob! Sorry you hadn't received your refund for your return. We can see that it was sent back to you on the 5th of March so hopefully you'll see it on your statement. It can take 3-5 business days to show depending on the banks processing time. Let us know if you still don't have it by reach out to us at info@maap.cc and we'll help you get this resolved as soon as we can.

Posted 1 year ago

“Difficult to contact customer assistance”

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Posted 1 year ago

We're sorry to hear that you had trouble contacting our team. Our Support team are reaching out to you now via email to see if you need any help and to check what issues you had contacting us. Best, MAAP

Posted 1 year ago

“I bought a jersey and transit leggings. I followed the size guide, but the jersey was extremely small for me. I wasn't conviced by the material of the leggins. Additionally, I think the $20 for delivery is a bit high.”

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Posted 1 year ago

“Purchased bibs, jerseys and socks at the TDU pop up, sizes in additional items were not available, therefore purchased online. Pop up purchases included a discount offer, items purchased to complete the kit online didn't.”

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Posted 1 year ago

“lately you increased min spending of $500aud to be eligible for free shipping for countries likes singapore. its too high, considering the fact that there is no free returns. i suggest you learn from rapha. just my 2 cents worth”

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Posted 1 year ago

Thank you for your feedback. We appreciate your input and will consider your comments as we continue to improve in the future. If you have any further suggestions or concerns, please don't hesitate to contact us.

Posted 1 year ago

“Express postage was not fulfilled. Wanted these base layers for TDU rides which I expected to arrive in time, but got them over a week after order placed. I assume the delay was due to resources focussed on TDU. Pop-up was great, well done. Disappointing that I was not able to use a gift voucher there though.”

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Posted 1 year ago

“Excellent online ordering process and even better returns process. Product is excellent quality, however the size charts just don't seem to be right. I have had 2 attempts now and have had to settle for a XXL sizing fitting which will hopefully meet my needs after my latest return. I was very particular about taking body measurments but they are just not correct with your jersey sizes. Also the gloves chart size is not clear and needs some update”

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Posted 1 year ago

“Maap is extremely good quality but that comes with a price. Despite what is said on their website they accept free returns and they refund the money to your bank account.”

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Posted 1 year ago

“Not the best experience, maybe look at Rapha’s.”

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Posted 1 year ago

“Bought the Alt road bibs - they fit super long in the legs…purple colour shows up the sweat so beware!!! The chamois is good, and materials tight. Good straps.”

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Posted 1 year ago

“The postage to NZ is too much for a product that already is expensive. Rapha have free postage so I'll stick with them.”

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Posted 1 year ago

“Your sizing is inaccurate. I'd like to see sizing recommendations for people with a significant amount of upper body muscle mass. I recently purchased a size L ascend rain jacket based off a chest measurement of 103 cm however the shape of the garment was far too tight across the chest. Furthermore i was unable to fit my arms into the sleeve as they are too narrow. This sounds absurd but this can be solved by adding some more info to your sizing chart.”

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Posted 1 year ago

“Fast delivery and a good crash replacement policy. Products are of decent quality with 2 of my jerseys arriving with loose threads which isn’t ideal when they’re made to stretch”

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Posted 1 year ago

We are sorry to hear you've had a problem with your MAAP kit. If you send some images through to the Support team at info@maap.cc they'll be able to help with an assessment here. Best, MAAP

Posted 1 year ago

“I wanted to buy a gift voucher instore as I don’t I don’t like to use Visa card online and you don’t sell actual gift cards this was for my husband that wants to come in and purchase and use his gift cards like most stores have but instead he has a printed out piece of paper to come in with instead which I thought was weird as why don’t you just do the gift cards ? I think the sales person thought I was an idiot and then annoyed me also as not all of us like e cards and buying online I like bricks and mortar stores like yourself.”

Helpful Report

Posted 1 year ago

Hi Amanda, Thanks for taking the time to share your experience with us on purchasing gift cards to use at the MAAP LaB. I'm sorry it was not a good experience this time. We will take on all of your feedback here as we continue to improve our products and services. If you have any further suggestions or concerns, please don't hesitate to contact us. We hope to see you back at the LaB soon. Take care, Dani Wright Customer Service Manager MAAP

Posted 1 year ago

“Disappointed with the quality of the Jersey, I have been buying MAAP products since 2018 and have noted a gradual decline in the quality of the Jerseys.”

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Posted 1 year ago

“Well the jersey was way to small even though I followed the guide”

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Posted 1 year ago

“The Henna bibs were a lot darker in real life than the bright vibrant colour you see on the website. I was also disappointed to see Maap no longer offered Afterpay as a form of payment.”

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Posted 1 year ago

Thank you for your feedback. We appreciate your input and will consider your comments as we continue to improve. If you have any further suggestions or concerns, please don't hesitate to let us know.

Posted 1 year ago

“There is no loyalty program.No matter how much you buy, there is no special offer.”

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Posted 1 year ago

“Australia Post tracking number: 3389U2891553 My Order MAP-141040 I wrote a wrong shipping address before, so the package was returned to you.now I don’t know whether you have received the return,and I haven’t received my gift card. What’s the problem now? What should I do?”

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Posted 1 year ago

MAAP is rated 4.6 based on 2,887 reviews