MAAP Reviews

Name: MAAP
Address: Suite107, 204 Ingles Street, Port Melbourne, Victoria
Rating: 4.62

4.6 Rating 3,665 Reviews

91 %

of reviewers recommend MAAP

4.6

Based on 3,665 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

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English

“Wasn't bad, but bummed with my purchase”

Helpful Report

Posted 1 year ago

“The LS jersey looked great but the material on sleeves didn’t stretch much at all so felt restrictive and a bit uncomfortable. I went up a size to M normally a S, but still too tight around the forearms/elbow.”

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Posted 1 year ago

“It's sometimes hard to log in, and surf their web page.”

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Posted 1 year ago

“Bought knicks and jersey on line. Knicks great. Jersey too tight. Swapped for a more loose fitting jersey however feel it is tight also. Perhaps larger sizing needed particularly for women with a larger bust. I have an XL but suggest you consider sizing a XXL to cater for larger bust size.”

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Posted 1 year ago

“Sale and promo are good, but sizes availability always fall short.”

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Posted 1 year ago

“Products are fine but run much smaller than other brands”

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Posted 1 year ago

“1. AUD is converted to SGD automated and the price increase. 2. Please review shipping free during black friday. 3. 10% code expires too fast.”

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Posted 1 year ago

“Love your products but I find it difficult to get the sizing right. Pair this with a complicated and expensive return policy and it makes it hard to want to purchase more.”

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Posted 1 year ago

“Yeah not bad, love the product but sizing is so hard don’t really know till you get riding and sadly my bibs are too big for my and now they’re worn I can’t exchange them.”

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Posted 1 year ago

“Disappointed the sizing of the in seam length differs across the bibs in XL size.”

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Posted 1 year ago

“Disappointed free shipping applies after discount code. No other retailer I've used to purchase online has done this. Poor inventory levels of just released kit.”

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Posted 1 year ago

“Sent an email to customer support regarding the quality on a pair of bib I purchased, With photos of sub standard stitcing on leg gripper finishes (birdnest of cotton) and unfinished (cut off) cotton. The garment also had threads exposed in the top of the shoulder strap. Here is the response from Martina; Thank you for reaching out.I have just shown the attached pictures to our production team, who have advised that the fraying is coming from some "finish" stitches, that are easily subject to fraying due to use and wash. Those stitches have no structural impact on the overall bib, which means that it should be durable and have no future issues. Please get in touch in case the bib deteriorates and we will promptly offer a replacement. 1. In relation to my contacting support services, it wasn't to get carification that the garment wouldn't fall apart after use or washing, it was that it was not to a standard which I expected for paying $355. 2. I advised in my contact email that I requested to return and item be replaced which was ignored. The order number was MAP-166278”

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Posted 1 year ago

“Recently, Maap has increased their pricing. A little disappointed, as I have always supported Maap. Being said that, the email/enquiry was replied to a little too slowly, where I have to inquire through Instagram. In some cases, items (that were worn once or new items received) can be found to be torn due to the item not being stitched properly. I hope this can be looked into thoroughly. ”

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Posted 1 year ago

“Love your gear but bought a bundle lately to take advantage of the 15% bundle discount and free delivery. Unfortunately the size chart for the shirt was way out and I then had to pay for return postage and redelivery which seemed a little off with the cost of the order”

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Posted 1 year ago

“Bought a pair of oversocks and the maap logos fell of putting them on for the first time. Now I have one that says maap and the other says P”

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Posted 1 year ago

“Bin zufrieden”

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Posted 1 year ago

“Would be nice to create an account with password rather than link to email. Overall ordering was simple and sizing guide helped.”

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Posted 1 year ago

“Ordering was easy. The tax added by the courier DHL was expected, but the duty was excessive. Also, if you are from Canada retuns are basically not an option as it will be a huge process to get back duty. Bibs and jersey are great quality but still relatively expensive. If ordering from Canada I would stick with Assos or Rapha.”

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Posted 1 year ago

“i recieved my products in good time BUT can not get a refund/exchange completed via the links/website and not a response from the email linked to the page.”

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Posted 1 year ago

“This is my first high end kit after riding in team kits for decades. I'm 5'8 and 128 lbs with a 28/29" waist and 36/37" chest and tried the XS based on MAAP's size guide but it was VERY tight and so I exchanged for a S size and it's a better fit IMO. The quality seems high although time will tell in terms of wear - my Vermarc team clothing has been very durable. I really like the colors and design. One thing to note is that you should not expect MAAP to reply to any email or even phone inquiries if you have questions or issues. My emails on sizing or exchange reimbursement have gone unanswered - as has my phone call.”

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Posted 1 year ago

MAAP is rated 4.6 based on 3,665 reviews