MAAP Reviews

Name: MAAP
Address: Suite107, 204 Ingles Street, Port Melbourne, Victoria
Rating: 4.64

4.6 Rating 2,742 Reviews

91 %

of reviewers recommend MAAP

4.6

Based on 2,742 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“lately you increased min spending of $500aud to be eligible for free shipping for countries likes singapore. its too high, considering the fact that there is no free returns. i suggest you learn from rapha. just my 2 cents worth”

Helpful Report

Posted 1 year ago

Thank you for your feedback. We appreciate your input and will consider your comments as we continue to improve in the future. If you have any further suggestions or concerns, please don't hesitate to contact us.

Posted 1 year ago

“Express postage was not fulfilled. Wanted these base layers for TDU rides which I expected to arrive in time, but got them over a week after order placed. I assume the delay was due to resources focussed on TDU. Pop-up was great, well done. Disappointing that I was not able to use a gift voucher there though.”

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Posted 1 year ago

“Excellent online ordering process and even better returns process. Product is excellent quality, however the size charts just don't seem to be right. I have had 2 attempts now and have had to settle for a XXL sizing fitting which will hopefully meet my needs after my latest return. I was very particular about taking body measurments but they are just not correct with your jersey sizes. Also the gloves chart size is not clear and needs some update”

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Posted 1 year ago

“Maap is extremely good quality but that comes with a price. Despite what is said on their website they accept free returns and they refund the money to your bank account.”

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Posted 1 year ago

“Not the best experience, maybe look at Rapha’s.”

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Posted 1 year ago

“Bought the Alt road bibs - they fit super long in the legs…purple colour shows up the sweat so beware!!! The chamois is good, and materials tight. Good straps.”

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Posted 1 year ago

“The postage to NZ is too much for a product that already is expensive. Rapha have free postage so I'll stick with them.”

Helpful Report

Posted 1 year ago

“Your sizing is inaccurate. I'd like to see sizing recommendations for people with a significant amount of upper body muscle mass. I recently purchased a size L ascend rain jacket based off a chest measurement of 103 cm however the shape of the garment was far too tight across the chest. Furthermore i was unable to fit my arms into the sleeve as they are too narrow. This sounds absurd but this can be solved by adding some more info to your sizing chart.”

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Posted 1 year ago

“Fast delivery and a good crash replacement policy. Products are of decent quality with 2 of my jerseys arriving with loose threads which isn’t ideal when they’re made to stretch”

Helpful Report

Posted 1 year ago

We are sorry to hear you've had a problem with your MAAP kit. If you send some images through to the Support team at info@maap.cc they'll be able to help with an assessment here. Best, MAAP

Posted 1 year ago

“I wanted to buy a gift voucher instore as I don’t I don’t like to use Visa card online and you don’t sell actual gift cards this was for my husband that wants to come in and purchase and use his gift cards like most stores have but instead he has a printed out piece of paper to come in with instead which I thought was weird as why don’t you just do the gift cards ? I think the sales person thought I was an idiot and then annoyed me also as not all of us like e cards and buying online I like bricks and mortar stores like yourself.”

Helpful Report

Posted 1 year ago

Hi Amanda, Thanks for taking the time to share your experience with us on purchasing gift cards to use at the MAAP LaB. I'm sorry it was not a good experience this time. We will take on all of your feedback here as we continue to improve our products and services. If you have any further suggestions or concerns, please don't hesitate to contact us. We hope to see you back at the LaB soon. Take care, Dani Wright Customer Service Manager MAAP

Posted 1 year ago

“Disappointed with the quality of the Jersey, I have been buying MAAP products since 2018 and have noted a gradual decline in the quality of the Jerseys.”

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Posted 1 year ago

“Well the jersey was way to small even though I followed the guide”

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Posted 1 year ago

“The Henna bibs were a lot darker in real life than the bright vibrant colour you see on the website. I was also disappointed to see Maap no longer offered Afterpay as a form of payment.”

Helpful Report

Posted 1 year ago

Thank you for your feedback. We appreciate your input and will consider your comments as we continue to improve. If you have any further suggestions or concerns, please don't hesitate to let us know.

Posted 1 year ago

“There is no loyalty program.No matter how much you buy, there is no special offer.”

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Posted 1 year ago

“Australia Post tracking number: 3389U2891553 My Order MAP-141040 I wrote a wrong shipping address before, so the package was returned to you.now I don’t know whether you have received the return,and I haven’t received my gift card. What’s the problem now? What should I do?”

Helpful Report

Posted 1 year ago

“Products are good, payment is ez. Arrived quickly. Website fkn terrible navigation very off putting when try to go back to the product view, was faster to goto the email and reset the product view”

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Posted 1 year ago

“Products are of high quality. My only gripe is the shipping costs. To only get free shipping after spending $250 is ridiculous. That is a more than double jump from $100 which is very high. Seems to me nothing more than a cash grab and can't blame it all on inflation. Also if this is the case you should offer regular post price and not just express which most people don't need for cycling gear.”

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Posted 1 year ago

“Custom fees are quite expensive in Canada and bring lots of problems when you need to return items. Items are really nice looking, but the fit is very very small.”

Helpful Report

Posted 1 year ago

We're sorry to hear that you had a negative experience with customs charges and sizing. We take all feedback seriously and we will ensure your voice is heard on this one so we can look after you better in the future!

Posted 1 year ago

“Pro bib 2.0 is so expensive that I cant believe it ripped when snagging with my bike seat after only 2 months of use! The "crash" replacement is okay, but I still dont think I should have paid 60% of a brand new bib because my "old" (3 months old) bib is ripped. I dont want to have to be extra careful with such an expensive item, it should be made to last and to withstand the level of training I need to do.”

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Posted 1 year ago

“Super quality, nice product. The big bug is the duty you must pay for the broker. All other cie like Rapha pay for the broker and duty. At least the broker.”

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Posted 1 year ago

MAAP is rated 4.6 based on 2,742 reviews