MAAP Reviews

Name: MAAP
Address: Suite107, 204 Ingles Street, Port Melbourne, Victoria
Rating: 4.62

4.6 Rating 2,952 Reviews

91 %

of reviewers recommend MAAP

4.6

Based on 2,952 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Maap has an incredible range of products and it fits me well. Only problem i encounted is that Maap don’t respond to E-mail with expediency. I have a problem with our local customs and it took you guys ages to reply. I still haven’t received my orders yet due to some details that our local customs needed from your end for them to release my parcel”

Helpful Report

Posted 1 year ago

Hi Rodolfo, Thanks for the review and feedback. Sorry for delays you experienced and problems with customs. We can see the support team did come back and help you. Reply back if there is more they can assist you with but from looking at your ticket it looks all resolved and hopefully you'll have your MAAP kit in your hands soon to take out on the road and try out. Best, MAAP

Posted 1 year ago

“I love the fit of the Alt-Road t-shirts, would be great if the sleeves were a little bit longer for sun protection right to my gloves. I wore mine for a bikepacking trip and at the end threads were coming lose, you could definitely see wear and tear. I paired them with the alt road bibs which are so comfortable but very tight (size up) and are only good in the black, any other colour shows a very unfortunate sweat patch regardless of if you’re a sweater or not. Overall, good products if you can get them on sale.”

Helpful Report

Posted 1 year ago

“Service in store is real odd. They had a strained customer service which I presume was due to me not looking like their typical customer. Better experience purchasing online. Happy with my items. Wish I could have instore pick up as an option instead of delivery.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave a review. At MAAP, we aim to provide the best level of Customer Support and are sorry to hear this wasn't your experience at the LaB. We take all feedback seriously and would like the opportunity to chat with you further. Please email info@maap.cc and reference ticket number #182056 and I will be in touch as soon as possible to hear your feedback. I'm glad the MAAP online experience was better. I'll be sure to share your feedback on the instore pickup too so we can consider it for future improvements. Best, Dani Customer Service Manager MAAP Support

Posted 1 year ago

“I like the quality of the kit but was shocked with duties to ship to Canada. It would be helpful to either have a tool to estimate the duties online or have MAAP include them at checkout as many other online retailers do.”

Helpful Report

Posted 1 year ago

Thanks for the review and feedback, Larry! We're sorry to hear that you had a negative experience with customs charges. The estimator idea sounds good and we'll explore this. We take all feedback seriously and we will ensure your voice is heard and that we can consider your feedback to make improvements in the future! Best, MAAP

Posted 1 year ago

“All excellent but I have to receive my refund for a product returned. It would've been a 5 otherwise.”

Helpful Report

Posted 1 year ago

Thanks for the review, Rob! Sorry you hadn't received your refund for your return. We can see that it was sent back to you on the 5th of March so hopefully you'll see it on your statement. It can take 3-5 business days to show depending on the banks processing time. Let us know if you still don't have it by reach out to us at info@maap.cc and we'll help you get this resolved as soon as we can.

Posted 1 year ago

“Difficult to contact customer assistance”

Helpful Report

Posted 1 year ago

We're sorry to hear that you had trouble contacting our team. Our Support team are reaching out to you now via email to see if you need any help and to check what issues you had contacting us. Best, MAAP

Posted 1 year ago

“I bought a jersey and transit leggings. I followed the size guide, but the jersey was extremely small for me. I wasn't conviced by the material of the leggins. Additionally, I think the $20 for delivery is a bit high.”

Helpful Report

Posted 1 year ago

“Purchased bibs, jerseys and socks at the TDU pop up, sizes in additional items were not available, therefore purchased online. Pop up purchases included a discount offer, items purchased to complete the kit online didn't.”

Helpful Report

Posted 1 year ago

“lately you increased min spending of $500aud to be eligible for free shipping for countries likes singapore. its too high, considering the fact that there is no free returns. i suggest you learn from rapha. just my 2 cents worth”

Helpful Report

Posted 1 year ago

Thank you for your feedback. We appreciate your input and will consider your comments as we continue to improve in the future. If you have any further suggestions or concerns, please don't hesitate to contact us.

Posted 1 year ago

“Express postage was not fulfilled. Wanted these base layers for TDU rides which I expected to arrive in time, but got them over a week after order placed. I assume the delay was due to resources focussed on TDU. Pop-up was great, well done. Disappointing that I was not able to use a gift voucher there though.”

Helpful Report

Posted 1 year ago

“Excellent online ordering process and even better returns process. Product is excellent quality, however the size charts just don't seem to be right. I have had 2 attempts now and have had to settle for a XXL sizing fitting which will hopefully meet my needs after my latest return. I was very particular about taking body measurments but they are just not correct with your jersey sizes. Also the gloves chart size is not clear and needs some update”

Helpful Report

Posted 1 year ago

“Maap is extremely good quality but that comes with a price. Despite what is said on their website they accept free returns and they refund the money to your bank account.”

Helpful Report

Posted 1 year ago

“Not the best experience, maybe look at Rapha’s.”

Helpful Report

Posted 1 year ago

“Bought the Alt road bibs - they fit super long in the legs…purple colour shows up the sweat so beware!!! The chamois is good, and materials tight. Good straps.”

Helpful Report

Posted 1 year ago

“The postage to NZ is too much for a product that already is expensive. Rapha have free postage so I'll stick with them.”

Helpful Report

Posted 1 year ago

“Your sizing is inaccurate. I'd like to see sizing recommendations for people with a significant amount of upper body muscle mass. I recently purchased a size L ascend rain jacket based off a chest measurement of 103 cm however the shape of the garment was far too tight across the chest. Furthermore i was unable to fit my arms into the sleeve as they are too narrow. This sounds absurd but this can be solved by adding some more info to your sizing chart.”

Helpful Report

Posted 1 year ago

“Fast delivery and a good crash replacement policy. Products are of decent quality with 2 of my jerseys arriving with loose threads which isn’t ideal when they’re made to stretch”

Helpful Report

Posted 1 year ago

We are sorry to hear you've had a problem with your MAAP kit. If you send some images through to the Support team at info@maap.cc they'll be able to help with an assessment here. Best, MAAP

Posted 1 year ago

“I wanted to buy a gift voucher instore as I don’t I don’t like to use Visa card online and you don’t sell actual gift cards this was for my husband that wants to come in and purchase and use his gift cards like most stores have but instead he has a printed out piece of paper to come in with instead which I thought was weird as why don’t you just do the gift cards ? I think the sales person thought I was an idiot and then annoyed me also as not all of us like e cards and buying online I like bricks and mortar stores like yourself.”

Helpful Report

Posted 1 year ago

Hi Amanda, Thanks for taking the time to share your experience with us on purchasing gift cards to use at the MAAP LaB. I'm sorry it was not a good experience this time. We will take on all of your feedback here as we continue to improve our products and services. If you have any further suggestions or concerns, please don't hesitate to contact us. We hope to see you back at the LaB soon. Take care, Dani Wright Customer Service Manager MAAP

Posted 1 year ago

“Disappointed with the quality of the Jersey, I have been buying MAAP products since 2018 and have noted a gradual decline in the quality of the Jerseys.”

Helpful Report

Posted 1 year ago

“Well the jersey was way to small even though I followed the guide”

Helpful Report

Posted 1 year ago

MAAP is rated 4.6 based on 2,952 reviews