MAAP Reviews

Name: MAAP
Address: Suite107, 204 Ingles Street, Port Melbourne, Victoria
Rating: 4.63

4.6 Rating 2,887 Reviews

91 %

of reviewers recommend MAAP

4.6

Based on 2,887 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

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English

“This is my first high end kit after riding in team kits for decades. I'm 5'8 and 128 lbs with a 28/29" waist and 36/37" chest and tried the XS based on MAAP's size guide but it was VERY tight and so I exchanged for a S size and it's a better fit IMO. The quality seems high although time will tell in terms of wear - my Vermarc team clothing has been very durable. I really like the colors and design. One thing to note is that you should not expect MAAP to reply to any email or even phone inquiries if you have questions or issues. My emails on sizing or exchange reimbursement have gone unanswered - as has my phone call.”

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Posted 1 year ago

“I did include the cost of duty and shipping which ended up to he almost 40% of the value of the goods I purchased. This is a great product but it is too expensive to buy directly.”

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Posted 1 year ago

“I am surprised and very unsatisfied that the direct world wide shipping cost has increased from 30 to 45.”

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Posted 1 year ago

“I went to the shop to buy a gift voucher for a friend's birthday and gloves for myself. The gift voucher experience was clumsy and for a $200 voucher I had to buy 2 x $100 vouchers which were emailed to me. I nice traditional type printed voucher that I could have handed to my friend would have been better. The glove range was limited and the gloves that I came away with were not very pleasing.”

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Posted 1 year ago

“The quality on your products is great. I usually by your product through my local bike shop, However my first experience with your company was purchasing in your sale. You over sold the item and no one informed me of this. I only found out when it arrived with missing product and no explanation why it wasn’t there, I had to call you customer services to find out it was on back order with no idea of when it would be restocked. I understand sales are a busy period, but all that was needed was some communication that it was out of stock. As I said before the products are great, but the customer service fell short for me with this experience.”

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Posted 1 year ago

“I bought a jersey and it fit nicely, but would be nice if it were a bit shorter in length. Shipping to Canada was fast, but shipping, customs, duty, and taxes came out to be more expensive than the already expensive jersey. It would be nice if there were free shipping over a certain amount, or an option for cheaper and taking longer.”

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Posted 1 year ago

“The dispatch taking more than 3 days. The Size S Evade Crew hoodie and sweaters are worn like a Size M. Oversized, unhappy with the sales purchase.”

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Posted 1 year ago

“Delivered fast. Sizing is smaller than expected ; I was predicted a medium for a looser fit and it is very compressive, feels like seams may rip on the bib. Disappointed by how tight the arm sleeve is at bottom too.”

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Posted 1 year ago

“Delivery in Canada are too expansive… not worth it even in sale.”

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Posted 1 year ago

“I bought a size S prime jacket during mid year sale Jacket turns out to be a bit tight and I wanted to exchange. Current policy is to refund and purchase again with store credit. This process is ok. I dont like is the payment for the postage”

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Posted 1 year ago

“I’m not sure if it’s me but I’ve almost found this jacket too warm. I’ve been riding in 6 degrees C in Melbourne (may) with normal short sleeve riding top underneath. I hope it’s nicer as we get further into winter. Any guidance on layering would be appreciated.”

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Posted 1 year ago

“It would be nice if the prices are lower so i could just buy the jersey and bib that i want instead of waiting for you to have a sale and be left with left over jerseys and bibs.”

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Posted 1 year ago

“The product rocks. The lack of free returns outside Australia is a problem. If MAAP can sort this out, they’ll get money from me that otherwise will continue to go to Rapha.”

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Posted 1 year ago

Thanks for the feedback David, glad to hear you're loving the product. We're always reviewing how we look after returns and we'd love to be able to do free returns for NZ customers in the near future.

Posted 1 year ago

“Good product, shipping was extremely expensive comparing to other brands”

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Posted 1 year ago

We are glad to hear you are a fan of your new MAAP pieces. We have shared your feedback on the shipping with all of the relevant teams so we can consider it for the future too. Thanks for taking the time to do the review and for all of your support.

Posted 1 year ago

“Sizing is really hard with you guys. Always seems to be so small and I have to exchange which is of itself painful. I really needed the kit for a trip to Europe and now I won't have it in time.”

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Posted 1 year ago

“Love the product. $20 flat price freight is excessive.”

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Posted 1 year ago

“Great product and support. However, you guy really need to figure out the duty situation. Increasing the international shipping threshold to $500 is insanity. My order was only around $200 in value and I was charged $80+ in duties and taxes. Your Aussie based competitors now include shipping and duties at a lower price point. This is more so infuriating because I'm receiving a replacement product because of warranty purposes.”

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Posted 1 year ago

“Maap has an incredible range of products and it fits me well. Only problem i encounted is that Maap don’t respond to E-mail with expediency. I have a problem with our local customs and it took you guys ages to reply. I still haven’t received my orders yet due to some details that our local customs needed from your end for them to release my parcel”

Helpful Report

Posted 1 year ago

Hi Rodolfo, Thanks for the review and feedback. Sorry for delays you experienced and problems with customs. We can see the support team did come back and help you. Reply back if there is more they can assist you with but from looking at your ticket it looks all resolved and hopefully you'll have your MAAP kit in your hands soon to take out on the road and try out. Best, MAAP

Posted 1 year ago

“I love the fit of the Alt-Road t-shirts, would be great if the sleeves were a little bit longer for sun protection right to my gloves. I wore mine for a bikepacking trip and at the end threads were coming lose, you could definitely see wear and tear. I paired them with the alt road bibs which are so comfortable but very tight (size up) and are only good in the black, any other colour shows a very unfortunate sweat patch regardless of if you’re a sweater or not. Overall, good products if you can get them on sale.”

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Posted 1 year ago

“Service in store is real odd. They had a strained customer service which I presume was due to me not looking like their typical customer. Better experience purchasing online. Happy with my items. Wish I could have instore pick up as an option instead of delivery.”

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Posted 1 year ago

Thank you for taking the time to leave a review. At MAAP, we aim to provide the best level of Customer Support and are sorry to hear this wasn't your experience at the LaB. We take all feedback seriously and would like the opportunity to chat with you further. Please email info@maap.cc and reference ticket number #182056 and I will be in touch as soon as possible to hear your feedback. I'm glad the MAAP online experience was better. I'll be sure to share your feedback on the instore pickup too so we can consider it for future improvements. Best, Dani Customer Service Manager MAAP Support

Posted 1 year ago

MAAP is rated 4.6 based on 2,887 reviews