MAAP Reviews

Name: MAAP
Address: Suite107, 204 Ingles Street, Port Melbourne, Victoria
Rating: 4.61

4.6 Rating 3,395 Reviews

90 %

of reviewers recommend MAAP

4.6

Based on 3,395 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

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English

“The jersey I got runs very small. I am an XL in Rapha but the XL I got is small.”

Helpful Report

Posted 1 year ago

“Quality top but too expensive when compared against like for like competitors (Rapha). Sizing chart is a little off, as an XXL would have been a better fit. Postage took longer than expected. I recently ordered bibs from Spain that took less time to get to me, and I'm in Perth, WA. There's other cycling kit suppliers out there that provide kit just as good for less dollars. Also, the sizes available online are always sold out. I bought as a first pass/try, but likely won't buy again.”

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Posted 1 year ago

“Overall the jersey & bib is satisfactory. But the kits are overpriced, too expensive. If the price can be lower, I will buy more.”

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Posted 1 year ago

“Wasn't bad, but bummed with my purchase”

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Posted 1 year ago

“The LS jersey looked great but the material on sleeves didn’t stretch much at all so felt restrictive and a bit uncomfortable. I went up a size to M normally a S, but still too tight around the forearms/elbow.”

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Posted 1 year ago

“It's sometimes hard to log in, and surf their web page.”

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Posted 1 year ago

“Bought knicks and jersey on line. Knicks great. Jersey too tight. Swapped for a more loose fitting jersey however feel it is tight also. Perhaps larger sizing needed particularly for women with a larger bust. I have an XL but suggest you consider sizing a XXL to cater for larger bust size.”

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Posted 1 year ago

“Sale and promo are good, but sizes availability always fall short.”

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Posted 1 year ago

“Products are fine but run much smaller than other brands”

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Posted 1 year ago

“1. AUD is converted to SGD automated and the price increase. 2. Please review shipping free during black friday. 3. 10% code expires too fast.”

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Posted 1 year ago

“Love your products but I find it difficult to get the sizing right. Pair this with a complicated and expensive return policy and it makes it hard to want to purchase more.”

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Posted 1 year ago

“Yeah not bad, love the product but sizing is so hard don’t really know till you get riding and sadly my bibs are too big for my and now they’re worn I can’t exchange them.”

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Posted 1 year ago

“Disappointed the sizing of the in seam length differs across the bibs in XL size.”

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Posted 1 year ago

“Disappointed free shipping applies after discount code. No other retailer I've used to purchase online has done this. Poor inventory levels of just released kit.”

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Posted 1 year ago

“Sent an email to customer support regarding the quality on a pair of bib I purchased, With photos of sub standard stitcing on leg gripper finishes (birdnest of cotton) and unfinished (cut off) cotton. The garment also had threads exposed in the top of the shoulder strap. Here is the response from Martina; Thank you for reaching out.I have just shown the attached pictures to our production team, who have advised that the fraying is coming from some "finish" stitches, that are easily subject to fraying due to use and wash. Those stitches have no structural impact on the overall bib, which means that it should be durable and have no future issues. Please get in touch in case the bib deteriorates and we will promptly offer a replacement. 1. In relation to my contacting support services, it wasn't to get carification that the garment wouldn't fall apart after use or washing, it was that it was not to a standard which I expected for paying $355. 2. I advised in my contact email that I requested to return and item be replaced which was ignored. The order number was MAP-166278”

Helpful Report

Posted 1 year ago

“Recently, Maap has increased their pricing. A little disappointed, as I have always supported Maap. Being said that, the email/enquiry was replied to a little too slowly, where I have to inquire through Instagram. In some cases, items (that were worn once or new items received) can be found to be torn due to the item not being stitched properly. I hope this can be looked into thoroughly. ”

Helpful Report

Posted 1 year ago

“Love your gear but bought a bundle lately to take advantage of the 15% bundle discount and free delivery. Unfortunately the size chart for the shirt was way out and I then had to pay for return postage and redelivery which seemed a little off with the cost of the order”

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Posted 1 year ago

“Bought a pair of oversocks and the maap logos fell of putting them on for the first time. Now I have one that says maap and the other says P”

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Posted 1 year ago

“Bin zufrieden”

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Posted 1 year ago

“Would be nice to create an account with password rather than link to email. Overall ordering was simple and sizing guide helped.”

Helpful Report

Posted 1 year ago

MAAP is rated 4.6 based on 3,395 reviews