MAAP Reviews

Name: MAAP
Address: Suite107, 204 Ingles Street, Port Melbourne, Victoria
Rating: 4.62

4.6 Rating 3,899 Reviews

91 %

of reviewers recommend MAAP

4.6

Based on 3,899 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I always have liked MAAP a lot. For my budget a bit expensive but I always wait for the sale.”

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Posted 7 months ago

“I've been a MAAP customer for a number of years now, and mostly had very positive experiences with both the kit and the service. I recently bought the 'PAM' release which I love, but thought it was a bit rough not to be able to take advantage of a bundle deal when buying knicks, 2 x jersey and socks.”

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Posted 8 months ago

“Tour down under pop up store great experience”

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Posted 8 months ago

“Quick shipping with quality product. Ordered Bib shorts long version and sizing was spot with XL for 36” inseam fitting perfectly. Would be nice to have more color options in future.”

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Posted 8 months ago

“Quality kit and fast delivery”

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Posted 8 months ago

“All greats with the entire products I have been utilizing so far. Nicely and neatly designed for cycling...love it One thing that make me slightly upset was your sales promotion before end of 2025 which was cutting the price after I bought it a few days I would give 5 stars instead of 4 because of this.😏😏”

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Posted 9 months ago

“There was a weird shipping SNAFU, it took longer than expected to get a response from customer service, but once I did the issue was quickly resolved.”

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Posted 9 months ago

“Good overall”

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Posted 9 months ago

“Overall have had good experiences with MAAP. Recently was disappointed to not have crash protection honored on a helmet after an accident that landed me in hospital. Still like MAAP design and quality but will consider other brands in future for helmets or other high cost apparel that might get damaged in crashes.”

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Posted 9 months ago

“Pretty nice kit, decent quality but probably not worth the price tag imo”

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Posted 9 months ago

“Great product, but I only own one Maap kit because of the cost.”

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Posted 9 months ago

“Shopping experience was all right. The order was dispatched quick. Only the return and refund time is more complicated than with local online shops in Germany. Still everything worked out well. It just took long. I love the products, but I’m not a fan of the maap shop. I prefer buying from other retailers. For how expensive and exclusive the products are, the service and terms of the online shop are not equivalent.”

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Posted 10 months ago

“Went to the brand-new shop in Oxford Street Darlinghurst. Great fit out, helpful staff and overall the experience was good.”

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Posted 10 months ago

“Bought multiple garments, from socks to jackets and in between. Fabric, fitting, design are all superb. However, stitching is often coming undone on the various jackets, even on the gloves. I suppose better quality control is required.”

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Posted 10 months ago

“I feel the quality of the newer jerseys has deteriorated slightly. The MAAP MELB signature jersey was such that I declined buying it in-store. Cargo bibs are awesome however, very good fabric and the design w additional zippers / storage is great”

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Posted 10 months ago

“Website is easy to navigate. Marketing emails are few and far between which is appreciated. Products are top quality, as expected.”

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Posted 10 months ago

“The ordering process needs some work. I ordered some products for my son for Christmas. I could not find size options. When they arrived I felt "had" because I had a problem with the size, so I ordered again. Same same. Not I have to wait till Christmas to see if the size is right.”

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Posted 10 months ago

“This years shipping is faster than last year but free shipping isn't available til $350+ really puts me off, I was gonna order another batch of things but just not impressed by the excessive shipping cost. Not like you are shipping heavy bike parts. Excessive shipping.”

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Posted 10 months ago

“Firstly I love that it’s an Australia brand. All the products are seemingly of top quality I.e I’m yet to have a product issues. I have purchased a lot in the past year. My only bug bear would be the sizing. Every top that I have purchase has been a different fit and cut and that has been fairly annoying. I wish you would have some sort of consistency with a type of product e.g I know that rapha pro team or brevet will fit me a certain way. With Maap, there’s all these weird names and I have no idea how they’re going to fit until it’s here. That said 9 out of 10 times I’ve had to return the top. Bibs are fine. Also I would love some simple designs every now and then. I appreciate the funky designs but I often prefer simplicity or minimal designs.”

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Posted 10 months ago

“Gradually increasing prices seem a bit excessive, not fully convinced that the new "tech" is worth it or validated / tested. But the performance basics of the apparel is and always has been excellent.”

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Posted 10 months ago

MAAP is rated 4.6 based on 3,899 reviews