MAAP Reviews

Name: MAAP
Address: Suite107, 204 Ingles Street, Port Melbourne, Victoria
Rating: 4.63

4.6 Rating 2,886 Reviews

91 %

of reviewers recommend MAAP

4.6

Based on 2,886 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Products are excellent the only thing that could be improved is the cost of postage- I don’t believe you need to post express post - so bring the cost down and post regular post. Cheers”

Helpful Report

Posted 3 weeks ago

“Top quality gear. Highly recommended!”

Helpful Report

Posted 3 weeks ago

“As always, A+ experience. Timely delivery and great products”

Helpful Report

Posted 3 weeks ago

“A smooth as it always is, fast and no hassles”

Helpful Report

Posted 3 weeks ago

“Great gear.”

Helpful Report

Posted 3 weeks ago

“One of the most durable kits I've owned, great quality and finish. Comfortable on the bike and looks great too. Their repair program is a god send for a clumsy rider like myself.”

Helpful Report

Posted 3 weeks ago

“Incredibly comfortable, resilient and fashionable.”

Helpful Report

Posted 3 weeks ago

“Hope the free shipping be back to 200 AUD instead of 250 AUD”

Helpful Report

Posted 3 weeks ago

“Great gear and quick delivery”

Helpful Report

Posted 3 weeks ago

“Prompt responses, great communication. helpful staff.”

Helpful Report

Posted 3 weeks ago

“BEWARE! Duties and taxes are not included in the price...”

Helpful Report

Posted 3 weeks ago

“I have purchased a MAAP Jersey and Maap Bibshorts recently. I nwore them while riding through France and Italy and found them to be of great quality. The jersey was comfortable and the bib shorts didn't move.”

Helpful Report

Posted 3 weeks ago

“Quality made garments and a good choice of colours to suit your style. With the help of the sizing chart my bibs and jersey fits perfectly.”

Helpful Report

Posted 3 weeks ago

“This is a bit of a mixed review, and I truly don’t want this to come across the wrong way. I’m a long-time fan of the MAAP brand and ended up purchasing two items via the recent online sale but only after two disappointing in-store experiences at the Melbourne Lab store. Let me start by saying, I work in sales myself, so I always look at situations like this as a learning opportunity. I hope the feedback is received in that spirit not as a complaint, but as a chance to improve the customer experience. A few weeks ago, I walked into the store ready to buy three items: a Draft Vest, white socks, and a neck warmer. I’d done my research, had a $75 Strava voucher from a completed challenge, and was ready to make a purchase. I was greeted by a friendly team member who informed me the Draft Vest wasn’t in stock but offered alternatives like the Flow and Atmos vests. The Atmos was significantly more expensive, but I appreciated the upsell again, I’m in sales, so I get it. After some discussion, I decided on the Flow Vest in white, which also wasn’t in stock. The team member suggested the women’s version, but I passed on that option. We headed to the counter, and I was ready to buy the socks and neck warmer, then asked if I could also pay for the vest to use my voucher. I was told I’d have to wait until the vest came in later that week. Fair enough I left everything aside and was told I’d be contacted once it arrived. Friday came and went no call or email. I had a ride planned that weekend and decided to pop back in. The vest hadn’t been unpacked yet, but I thought I’d grab a new jersey instead. I found the Training Thermal LS Jersey in Rhubarb, loved it. No Mediums on the shelf, so I asked at the counter if they could order one in and let me pay on the spot to use the voucher. Again, the answer was no. So in the end, I just paid for the socks and neck warmer. To this day, I still haven’t been contacted about the vest or the jersey coming in. From a sales perspective, this was a real missed opportunity. I walked into the store twice, ready to buy, and couldn’t complete the sale either time. I was always taught to close the deal especially when the customer is standing there, ready to spend. Yes, I did end up purchasing the items later during the online sale and in the end, I got a better deal but that only happened because the in-store experience didn’t follow through. I’m sharing this not to be negative, but because I genuinely care about the brand. I want to see MAAP thrive. But experiences like mine could turn new customers away, and that would be a shame. Thanks for taking the time to read this.”

Helpful Report

Posted 3 weeks ago

“I must say so far it has been disappointing. I ordered some Jayco Alula bib shorts, Jersey and socks. The shorts never came. I rang up to find out why and they said they haven't got that size. When I ordered everything the shorts were available and were part of the order. So I returned the jersey and changed my order to the World Tour Team Jersey and Bib shorts. All sizes available and confirmed by Maap staff. When my order arrived the the Jersey was correct but no Bib shorts. Instead of the Bib shorts I ordered I got a long sleeve Jersey - Aether Pro Air LS Jersey. Now the Bib Shorts are unavailable online anymore ! This is very frustrating and disappointing. It really is a shame as I really like Maaps quality and design. I'm not sure what is happening now in regards to getting these World Tour Team Bib Shorts Evo but it doesn't promising. Your staff are looking into it.”

Helpful Report

Posted 3 weeks ago

“Pretty strange experience. My first online order was not fulfilled correctly, with the item I purchased, listed as in stock on the website was, in fact, already sold. In this day and age it is entirely avoidable and terribly disappointing. Even worse I wasn't informed right away, it took me contacting online chat to enquire why only half my order was shipped. This was during the sale period, so for sure by the time I was informed and able to go back to the site there was no longer anything availalbe. I ordered a jersey, but wanted to return it, tried to return it in store, but understandably they could not do it. I must say that the in store service was excellent. (this is the only reason for a 2nd star) I've ended up with a core jersey / bibs, which seem like good quality on an initial glance, but the sizing seems completely off, with the xl jersey size not really matching the xl bib size, with the xl jersey being quite a fair bit tighter than the bibs. All in all, for someone who has seen the brand around, attended events and ride with people who wear MAAP, its basically a one time purchase for me, I will not be coming back to MAAP. The cost premium doesn't match the service. For similar of even slightly cheaper brands like Rapha and Le Col, I've never had any issues with their website, stock being sold out, or sizing weirdness.”

Helpful Report

Posted 3 weeks ago

“Excellent quality and thoughtful design. Prompt delivery.”

Helpful Report

Posted 3 weeks ago

“カラフルでオリジナリティあってあまり人とかぶらない。MAAPライドで知り合ったみなさんもお洒落。”

Helpful Report

Posted 3 weeks ago

“I loved it!!!”

Helpful Report

Posted 3 weeks ago

“Have been a big fan of Maap since the first purchase in 2019. My only negative feedback is the length of the arms on the long sleeve kit. It has gradually gotten longer over the years meaning that it bunches quite considerably on the arm now rather than having a seamless fit (and I don’t have short arms in comparison to the rest of my body). Aside from that - Maap is great, and the range of kit and price point can suit a lot of people. Thanks guys! Plus please review the length on the long arm cuts and go back to how the early kits were measured.”

Helpful Report

Posted 3 weeks ago

MAAP is rated 4.6 based on 2,886 reviews