MAAP Reviews

Name: MAAP
Address: Suite107, 204 Ingles Street, Port Melbourne, Victoria
Rating: 4.62

4.6 Rating 3,829 Reviews

91 %

of reviewers recommend MAAP

4.6

Based on 3,829 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

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“I’ve always had an excellent experience with MAAP. Their customer service is genuinely outstanding they’re responsive, helpful and always make the process easy. On the occasions I’ve had an issue with a damaged item, they’ve organised a replacement straight away with no fuss. That level of service is a big reason I continue to buy from MAAP. Great products backed by some of the best customer service I’ve experienced.”

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Posted 2 weeks ago

“Our MAAP SG lab crew are awesome Everytimte i visit the lab i feel im always very much welcome and well attended.. Specially to Fai And Rico… They always have a good advice on kit pairing.. keep it up guys”

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Posted 2 weeks ago

“Always great fitting and stylish riding gear. I love the new looks and bright colours”

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Posted 2 weeks ago

“SOOOOOOOO~NICE!”

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Posted 2 weeks ago

“Ik had contact opgenomen met de klantenservice omdat ik de sokken die ik had aangeschaft, ondanks dat het de juiste maat was, erg straks om de voet vond zitten. Zo strak dat ze na 2 uur op de fiets erg pijnlijk worden om de voet. Ik vroeg me af of er mogelijksprake kan zijn van een productiefout of dat deze sokken (team) erg strak horen te zitten? Mogelijk zijn er Tips om ze ene beetje op te relken? Ik heb tot nog toe geen respons gekregen op mijn vraag.”

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Posted 3 weeks ago

“So not a nice tail But my MAAP helmet saved my life when crashed! Wear your helmet kids Excellent crash replacement service”

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Posted 3 weeks ago

“196cm magas vagyok és most 83kg. XL-es Alex Aeon-t rendeltem. Sajnos kicsit kicsi lett, ezért visszaküldtem, most várom a XXL-t, remélem jó lesz. Rendeltem már 2 mezt is XXL-s méretben. Az anyag minőségével semmi gondom, talán a nyákánál lévő kialakítás lehetne egy kicsit kisebb. Az is lehet, hogy próbálok majd XL-s mezt is, de attól félek, hogy az meg rövid lesz. Tervben van még egy esőkabátot is kipróbálni. Köszönöm a gyors kiszállítást és a jó és praktikus csomagolást! Üdv, Gábor”

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Posted 3 weeks ago

“Positive and friendly team, service staff managed to answer my queries and were very knowledgeable with the products sold. It was helpful in allowing me to decide on what’s the best kits for my rides :)”

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Posted 4 weeks ago

“Great quality kits”

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Posted 4 weeks ago

“Fashion design”

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Posted 4 weeks ago

“Bib's in the warehouse, without being despached, for a couple of days extra. I checked with customer service after Royal mail hadn't provided an update in delivery information. Sorted very quikcly once I reached out.”

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Posted 1 month ago

“Fantastic kit. Fantastic Brand. Fantastic look.”

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Posted 1 month ago

“The store had a nice range but seemed like they didn’t have a lot of stock but I eventually realised you have to ask the staff to find you a size out the back because to keep a minimal aesthetic there isn’t much on the shelf. It felt like a shop not really aimed at beginners.”

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Posted 1 month ago

“Immer wieder innovativ und optisch moderne Outfits für ambitionierte Rennradfahrer/innen”

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Posted 1 month ago

“My experience with MAAP has been excellent. The team at the MAAP Lab Melbourne were extremely helpful, taking the time to answer my questions, explain the differences between the performance bib ranges, and assist with sizing during an earlier purchase. The MAAP Lab is a great environment and reflects the premium feel of the brand. For my Team Evo Long Bib Shorts purchase, I used the sizing guidance from that visit to order online, which was quick and hassle-free, with smooth ordering and delivery. Overall, my experience with MAAP has been very positive.”

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Posted 1 month ago

“Product received in a timely manner and follow up was handled professionally”

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Posted 1 month ago

“Over the past few years, MAAP has consistently become my go-to choice for cycling apparel. The fit, fabric quality and attention to detail keep me coming back. Every new piece feels thoughtfully designed, balancing performance, comfort and aesthetics without compromise. Whether it’s long endurance rides or hot summer training sessions, the products simply perform as expected. It’s rare to find a brand that combines technical excellence with such a distinctive design language, and that’s what keeps me a loyal customer.”

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Posted 1 month ago

“I recently processed a return (my first ever) for a pair of Alt_Road Gloves because I picked the wrong size, and MAAP made the entire process so smooth by keeping me informed at every step. I have also made a few warranty claims in the past, and those were just as seamless thanks to clear communication. Providing a free Australia Post return label with a tracking number definitely made things easier and offered complete peace of mind while waiting for a resolution. To top it off, my entire return process took only three days!"”

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Posted 1 month ago

“Online chat is very good and helpful (although, I asked about stock in store and was misinformed resulting in an unnessary trip). In-store is a bit hit or miss. Staff (particularly the males) in the Collingwood store aren't particulary friendly.”

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Posted 1 month ago

“As always super great performance of the MAAP kit. Keeps you cool during summer and you always look great in it. All what you expect is delivered.”

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Posted 1 month ago

MAAP is rated 4.6 based on 3,829 reviews