MAAP Reviews

Name: MAAP
Address: Suite107, 204 Ingles Street, Port Melbourne, Victoria
Rating: 4.62

4.6 Rating 3,663 Reviews

91 %

of reviewers recommend MAAP

4.6

Based on 3,663 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

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English

“Unfortunately there was an inventory item issue with my order as they didn’t have the bibs available. I was send a promo code for free shipping that unfortunately didn’t work to Canada. One jersey also fit significantly smaller than the rest. It was a final archive sale so I am stuck with it. It is a bit unfortunate that there was such a discrepancy in sizing. I understand race fit but you should still take the same size.”

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Posted 6 days ago

“色と生地の質感がとても良い”

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Posted 6 days ago

“以前から興味のあったmaap&côte&ciel Saru Backpackがプライスダウンされていたので購入した。”

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Posted 6 days ago

“Smooth process!”

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Posted 6 days ago

“This product is excellent, and the service is outstanding!”

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Posted 6 days ago

“Good quality products, variety of colours, styles and fitting also perfect! From”

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Posted 6 days ago

“So far the returns i have recieved immediate response with replacement. Good customer care team”

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Posted 6 days ago

“Live chat Thor? Very easy and helpful”

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Posted 6 days ago

“Wishing you had better courier partner direct in phiippines, for faster delivery.. because until now the package not yet arrive.. no more phil postal service, they had the slowest courier, government service is the slowest”

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Posted 6 days ago

“Unfortunately the item I bought in the sale wasn’t in stock. Kit is good returns process is ok. Is costly and seems to use a very expensive shipping service for the size of the parcel.”

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Posted 6 days ago

“high quality clothes. Would be great if the womens short bibs came in more colours. I like the shorter leg, currently only limited colours though.”

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Posted 6 days ago

“I am a regular MAAP purchaser. I had purchased a long sleeve Jersey, which was on sale. However, when the order was processed a day later, it could not be delivered as they had run out of stock. I did receive a 'Free Postage' code; however, I would have preferred a discount off a non-discounted item, so I could get my long-sleeve jersey, which I was originally after.”

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Posted 6 days ago

“Fast shipment and the pieces fit me well.”

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Posted 6 days ago

“Ordering from the MAAP website is a great experience. The layout is user-friendly and easy to navigate.”

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Posted 6 days ago

“Gear is always good. The sizing is a little crazy. I'm a large in everything, but in Maap i need to buy XXL, or XL for skin tight. I would also ask for a regular shipping option. I don't need to pay $20 for express, it has actually prevented a few sale purchases.”

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Posted 6 days ago

“Really good quality cycling clothing. Just wish the winter bibs had a shorter length version.”

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Posted 6 days ago

“Great quality kit and super fast delivery. A little on the pricier side, but if you can snag your size in a sale, don't snooze on it. My one gripe is that none of the gilets have rear pockets, which makes fueling on rides a bit of a challenge. This is especially annoying in winter when you've got gloves on, and as a small female there's not a lot of back real estate anyway. So in essence, we want more pockets, so we can fuel more, so we can ride longer.”

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Posted 6 days ago

“Ordering was good, efficient and very straightforward. Customer service however needs A LOT OF WORK. Initially I sent a first message to Customer Support to inquire about ordered package weight and dimensions. After several days waiting without a response, I ordered my items already. After I ordered my items I found out that I made a mistake with the size of the bib shorts I ordered. I immediately messaged customer support again to correct this. I used the form in the website and even left messages on Whatsapp. No response. I eventually received an email response (from Ciara) for my FIRST email - which was basically irrelevant at that point. After receiving this email, I also received TWO emails requesting ratings for my experience with MAAP Customer Support. This meant that Customer Support closed BOTH my inquiries. This was such a disappointment since I really wanted feedback for my SECOND email. I was hoping that I could exchange the size of my bib shorts before the order was shipped. I replied to Ciara’s email to discuss about this and after another long wait she responded that I need to do the exchange process already. NOBODY RESPONDED FROM YOUR LIVE CHAT. My experience with your customer service is extremely poor and I doubt that I will be ordering from your Company again.”

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Posted 6 days ago

“I only wear MAAP gears, PERIOD! The best!!!”

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Posted 6 days ago

“Great experience on the website. Delivery took some time as items were shipped from Melbourne to Canada. Products are high quality.”

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Posted 6 days ago

MAAP is rated 4.6 based on 3,663 reviews