John Wilkes
Bought the largest Clarke compressor from machine mart. Paid £1600 within 5 weeks Head gasket started to leak. Phone them they collected it new head gasket and a crank would you believe it on a brand new machine. I phoned them back in June and emailed no reply someone said they get back me. I phoned again got through to Matthew? He Wouldnt give a surname! Data protection apparently. Said he would call back he didn’t. Phoned a week later got through to customer services Currier driver got lost. Collected the compressed phone me up a week later to tell me there’s nothing wrong with it and I’ve sent them pictures of the head gaskets leaking with oil all over the compressor. Then they tell me this is over run from being used to much? Who has ever heard of such a thing? The compressor cuts in and out when it’s built up pressure that’s why it supposed to do! What that has to do with faulty head gaskets and poor workmanship I’ll never know!! 🙄 What planet are they on! It’s funny how my warrantee is out today! Small claims court here we come! Poor quality customer service even worse! And as for their follow-up response below it’s a complete lie no fault found? But leaking oil from both head gaskets? (See my profile picture, not faulty?) No issues??? air consumption form? I have no issues with air consumption. Not sure why that has any relevance? told him we only blowup tyres and use the air blower maybe twice a week. Something fishy going on trading standards and small claims court here we come. And if you try to return the item it will be rejected because item is faulty. As for assistance you said that was the end of the matter and you have refused to do anything about.👎👎👎 As per telephone conversation yesterday item will be rejected as it’s faulty!
2 years ago
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Machine Mart has a 1.8 average rating from 247 reviews

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