I brought a bosh pressure washer, top of the range, it cost £598, I wanted the very best, and took the advice given me in the shop, but unfortunately the pressure washer was fullty, it just kept stopping for no reason, no problem I thought, just take it back and get a refund. how wong I was,... I was offered an exchange ,but when I got them to test it before I went ahead it was fullty too, so just wanted my money back, never have I had so much trouble in getting a refund. They said that because I wanted a refund thay would have to send it away for testing. and I will have to wait for the outcome, I was amazed, so because it was fullty, (and the other one on there shelf ) thay where going to make me wait for my refund. I told them that I will never buy from them again, and left the shop. before I got to the top of the road, they phoned me and said come back ,because they have decided to now give me my refund. what an absolute nightmare. I must say that the staff where very polite and apologise, saying that it was head office . and there hand's where tide. Even though thay phoned them while I was in the shop, it was only decided after I refused an exchange and left the shop,I could have my money back, I think that this is a way of forcing a customer to buy goods that thay don't want, Please be aware. .....