I purchased a Black & Decker battery drill on 21/03/2016, the drill was used at work for 11 days (very slow to charge). The drill was not required until last week due to change of job ( would not charge or hold charge). Last Tuesday I returned to the shop with drill and receipt asking for a replacement, I was told that the drill would have to be sent off to be tested, this was of no use as the drill was required for work (purchased new drill from tool station).
Machine Mart will not receive any more money from myself, I find the response to my complaint laughable, this company appears to have the same response to complaints as Vodafone.
I would not waste my time taking a functional tool back to the shop to ask for a replacement.
9 years ago
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