Used Machine Marts Click and Collect service for the first time. Paid in full online , received an email confirming my order had been delivered to store and they would be in touch. Waited ... 4 days later I called the store to be told it was a lot of effort to look on the delivered pallets and they would call me back 2 days later if they had the chance to look. 2 days later I decided to chase ... only to be told that my order had arrived 4 days earlier and they had immediately sold it to another customer off the shelf?! Now apparently my only option is to cancel my order and re-order online (as it’s not items they hold in store) and go through the whole process again? No apology , no offer to have the new delivery delivered direct to me as compensation. Terrible customer service!