After decades - literally years and years of buying and shipping gifts through MacKenzie - a tradition of gift giving for both our families and professional colleagues - sadly this year I encountered the rudest, unkind, downright mean telephone reps. I simply called to find out why a salmon order in the blue cooler bag that was expressed/I paid for overnight shipping - never arrived - a second express order again never arrived - almost 14 days later a basket ( not the cooler) arrived - it’ was 80 degrees in LA - salmon was warm- one rep disconnected the line and another refused to reimburse just the shipping - I just gave up- sadly this is not the Mackenzie company it used to be. Welcome to the dumbing down of America.