“Broken upon arrival!
Very difficult to get replaced even after
I sent picture of it still wrapped.
Unprofessional follow up agent who answered phone with food in her mouth and neither gave her name nor answered phone as Mackenzie Ltd.
At first said I had not followed
Instructions and then after being pressured and saw I had.
Finally got a lovely one the day before Easter.
Not up to your standards and I have bought from you for years.
😟😟”
“I have ordered several food products from Mackenzie and they have all been execellent . I have ordered foods to be sent to family and friends, all have been very appreciate . Can not go wrong with their products .”
“I have ordered several food products from Mackenzie and they have all been execellent . I have ordered foods to be sent to family and friends, all have been very appreciate . Can not go wrong with their products .”
“The food looks amazing in the photos, but the three people I have gifted it to said, "ehhhhh"... (not so great).
My worst problem, is that I ordered something online to be shipped on a very specific later date, and they flubbed up and sent it right away, about a month early! When I opened a 'case' to discuss it with them, they called and left a message, and when I returned the call, they got all weird and wouldn't discuss it. I'm not going to odering from them anymore. Not great food, not great service, but really high prices. No thanks.”
“I ordered the entire Christmas dinner from Mackenzie Limited and my expectations were exceeded. The food was delicious, it was shipped with precise care so that it would be fresh when it arrived and the cooking instructions couldn't have been simpler. I am over the moon about Mackenzie LTD.”
“Never - Never will I ever order from this company! Horrible food & customer service. Contacted them with no resolution! TERRIBLE all the way from ordering to conflict resolution…..”
We sincerely apologize for the unpleasant experience you encountered. Your feedback is crucial, and we're dedicated to enhancing our service. If you have any further concerns, please don't hesitate to contact us via email at info@mackenzieltd.com or by phone at 1-877-867-6851. Our customer service hours are Monday to Friday from 8 AM to 4 PM EST.
Best regards,
Customer Support Team
“Terrible, never delivered. It was a Christmas gift for my 90yr parents. Did not ship for Christmas. They were going to ship for New Years never did. Terrible customer service.”
Ms. Watkins,
We regret the inconvenience you encountered. It appears our customer service team was able to assist you. Please accept our sincere apologies for any frustration, and thank you for bringing this to our attention.
Best regards,
Customer Support Team
“Package arrived and looked like it had been run over. Sent and email to the company and no response. Items were broken up inside the package. I was unable to use them for the event.”
Thank you for letting us know. For assistance, please contact our customer service department at 1-877-867-6851 during our hours of operation, Monday to Friday from 8 AM to 4 PM EST. You can also reach us via email at info@mackenzieltd.com. We're here to help!
“The only item out of my $200+ order we liked was the molten chocolate cakes. Everything else ended up in the trash. Won't be buying from you again. Please take me off the mailing and email lists. Very disappointed.”
