“Since discovering McKenzie's, we've been placing orders consistently for the last five years. We find the selection of available food second to none, from unique holiday choices like the Turducken Roast to classic choices that include Stuffed Turkey Breast and the Chateaubriand en Croute, and even desserts that leave you wanting more they have what you want for the holidays. But that's not the end of it, they have endless selections for those gatherings/parties no matter the time of year as well as offerings for the small intimate dinners at home. If you haven't tried McKenzie's you don't know what you're missing.”
Thank you for such wonderful feedback, we're so pleased that you love our foods! We try hard to deliver exception foods for every occasion, you made our day with such a glowing review.
Enjoy!
Team Mackenzie Limited
“I placed an order on January 10 and for some reason the business thinks so highly of itself that it didn’t bother sending out my order until January 26. But I will supposedly not receive it until February 5th, This is a lazy business even if their food is good, you cannot count on them to get you something for a specific occasion. The order was not even large- 3 items. They said it was delayed because of severe weather- which didn’t happen until the past week. If they got their job done when I ordered it, it would not have been a problem.”
We are sorry that last week orders were held due to extreme weather. Your order placed on Jan 10th did include an item on backorder, which was noted on the website, at checkout, and on your order confirmation that your order would ship the week of Jan 26th, which is when the backordered item was back in stock. We truly are sorry that the date coincided with extreme weather, delaying this order a week.
Someone from Customer Service reached out to you directly!
“I really liked the potatoes and the toffee pudding (sort of a syrupy gingerbread); the rest was easy to eat but unattractive and certainly not going to impress anyone- not for guests. I would not purchase from this company again- I ordered five days ahead for Christmas eve delivery. They charged me immediately but never shipped. When I contacted them on the 24th and asked them to ship at their leisure (but please don't charge me for expedited shipping) they responded that I wouldnt be charged for anything! I thought that was a nice gesture for messing up Chhristmas dinner. But it wasn't, they just meant they wouldn't charge me for the dinner they never sent me. They charged me in full for the replacement.”
Thank you for taking the time to share your experience. We’re sorry to hear that, aside from a few items, the meal did not meet your expectations in presentation or overall impression, especially when it was intended for a holiday gathering.
We apologize for the frustration surrounding the shipment and charges. Your comments about both the food and the handling of the order have been noted and will be shared internally for review.
We appreciate you sharing your experience.
Best regards,
Customer Support Team
Mackenzie Limited
“They never put the card in the package so the person I sent it to didn’t know where it came from!!!! And I didn’t want to call her when she was sick to make sure she got it!!!! Not a great experience for my first order!!!!!!”
We’re very sorry to hear about this experience, I can confirm that I show the gift message was included with the order, as requested. Given that we ship perishable products, the gift message is included on the packing slip and placed at the top of package.
We are sincerely sorry that the gift didn't make the impression you wanted, especially because it was for someone who wasn't feeling well. Someone from Customer Service will reach out separately to you!
Best regards,
Customer Support Team
Mackenzie Limited
“Not only did McKenzie Limited completely botch a very special expensive meal for 4 people that I purchased for a family member who is ill, when I called and spoke to customer service they were not helpful at all.
Even though they were “nice” they weren’t interested in rectifying the situation in a way that would make up for the mistake.
When My sister-in-law received the most important part of the order, the meat, which was three weeks late, the Beef Wellington was rancid and the other parts of the order were split up. They did not receive the nice dinner, which was the intention of the gift. The customer service rep said a manager would call me. When I missed the call from the manager, I called her back to let her know what we wanted, and I never heard back from her.
I don’t think I’ve ever had worse service!”
We are truly sorry to hear about your experience and the multiple issues you faced with your order and customer service. This falls far short of the standard we aim to provide, especially for such an important gift. We sincerely apologize for the delay, the condition of the Beef Wellington, and the lack of follow-up from our team. Your feedback has been escalated to our management team to ensure this does not happen again. We understand how frustrating and disappointing this must have been for you and your family. Please feel free to reach out to us (https://www.mackenzieltd.com/pages/contact-us) at your convenience. Thank you for bringing this to our attention.
“Shocked that someone paid over $79 to send me 2 quarts of what tasted like canned soup. Hardly any noodles, weak watery broth and gross fatty pieces of cheap chicken. Tasted nothing like homemade soup. The rolls were just OK and the chocolate chip cookies were good but none of this was worth what they paid. Don’t send this to anyone. You’ll be embarrassed. Open a carton of broth, pour it in a pan. Add a few noodles and some cheap canned chicken meat and you’ll get the same quality for less than $5”
Hi Anna, We’re very sorry this experience was disappointing, particularly since it was sent as a gift. We understand how frustrating that must have been. Your feedback has been shared with our product team, as this is not the experience we want anyone to have. Thank you for taking the time to leave a review.
“Worst food I have ever purchased, I ordered Sheperds pie, came with dried beef and very small mashed potatoes covering, no lamb as expected, dry and tasteless. Will never order from them again. Save yourself and your guests this tasteless dish. When asked for refund they refused. Poor Business ethics. Do yourself a favor stay away from this business.”
We’re sorry to hear about your experience and that the Shepherd’s Pie did not meet your expectations. That’s not the level of quality we strive to deliver.
Your feedback regarding the ingredients, portioning, and overall quality has been noted and will be shared with our product team for review.
Thank you for taking the time to share your experience.
Best regards,
Mackenzie Limited Customer Support Team
Jeanne, we are so sorry to hear that! Unfortunately, I don't see the item you're referring to. Would you mind sharing which item this was and how it was stored and cooked? This way, our team can investigate.
“Food was delivered "damaged" The tin and crust of the Shephards were dented in and broken crust. At the price you pay for product I would think they could provide better packaging and a heavier tin. Salty
Clam Chowder was good but a bit salty. Weird that it comes in a plastic bag
Finally the cake was awful . Frosting was cracked and broken apart upon arrival. The rosettes were all on one side of the cake. Could not taste the Baileys in the cake at all. Just a very very rich and dry chocolate cake. Poor quality - especially when you consider it cost $50”
We’re very sorry to hear about your experience and truly apologize for the condition in which your order arrived. This is certainly not the quality or care we strive to deliver, especially given the investment our customers make in our products.
We’ve opened a case with our Customer Service team to look into this further and review the concerns you shared regarding packaging, product condition, and quality. Your feedback is important and helps us identify areas that need improvement.
Thank you for bringing this to our attention, and again, we apologize for the disappointment.
Best regards,
Mackenzie Limited Customer Support Team
“Since I've ordered twice, it must be ok. However, there were problems with first order. Apple pie paper cooked to pie. Ew. 2 of the bread loaf samples were so dry unedible. Sent 2 corn casseroles instead of 2 green bean casseroles. Others stuff alright. Second order, ranch casserole is wonderful. Haven't cooked anything else yet. Enjoyed what used, but very expensive. Will think before order anything else.”
“Non existent customer service. Ordered 2 Christmas cookie tins as gifts and paid expedited shipping to guarantee delivery by 12/18. Received one tin on 12/17. When I called a woman told me she could not do anything… a resolution team would call me in 24 hrs. No one called but I received an email indicating that the other tin would ship on 12/22, after when we needed them. I called again and spoke to the same woman who has authority to do nothing …so more like an answering service. I asked for a refund of the tin and the extra shipping costs that I had paid to get it by12/18. She said she would send my request to the resolution team. No confirmation that I will get the refund.”
We are so sorry that this order didn't go perfectly. Someone from Customer Service has reached out privately to you to resolve. I do see we reshipped the missing tin of cookies with priority to you, but it doesn't seem like that was the full resolution you needed, and for that we apologize!
“Very, very bad customer service. They claim to have "exceptional customer service e but do not. Also expect enormously high shipping costs 45.00 item ends up being 71.00 and that is their slowest shipping. I will NEVER order again.”
We are so sorry you weren't happy with your order. We show this order was ordered on 12/15, shipped on 12/16, and delivered 2 days later with UPS. The order total was $71.00, including $18.95 for Standard shipping.
“I took everything except the chocolate pecan bourbon pie to Thanksgiving dinner @ my wife's family gathering & they loved everything. The triple chocolate cake & 1 other item got a bit damaged during shipping, but that's not your fault. It's not cheap, but I don't mind spending a little more for occasional desserts. Haven't tried any of the other items you offer. Though the Smith Island cake wasn't the real, original cake from Smith Island, it was tasty & cost less than the real thing, which has more layers.”
