“You folks embody excellence along a variety of key dimensions: Customer service, outstanding food quality, great people to speak with on the phonr, easy to use website.
Plus ultra-fast delivery too.”
“Once I realized I had to order for one person at a time the ordering went great. It was very easy I only made one error - my fault so my granddaughter gets her Christmas gift today.”
“Meh!😒 Bits and pieces of lobster, some of which was rubbery and the flavor was very off putting. Finally, who decided to add chopped vegetables to the bisque? I never have had lobster bisque containing chopped vegetables. This product is not worth the price!”
“All of the food items I ordered were delicious and different. These food items are restaurant quality and everybody enjoyed and commented how good everything was. The issue I had was the cost of the food and shipping. An example is the Carrot Cake which was listed at $72.95 and standard delivery of $18.95. The food is delicious and I will continue to order more but maybe not as much.”
“I've been buying the Granny Smith Apple Cakes from you since they were $34.95 many years ago; always a hit! After a hiatus, I decided to try again for this Thanksgiving...”
Thank you for the feedback, we're glad you love the Coffee Cake as much as we do. Its been in the catalog for over 25 years and is still a best-seller.
Enjoy!
Team Mackenzie Limited
“The shipping was flawless, as was the packing. We have not opened or eaten the food yet for this shipment, but other foods in the past have been excellent, equal in quality or surpassing that found in very good restaurants. Bravo!”
“Although more expensive than homemade (partly attributable to shipping costs), it is doubtful that I would ever make some of the items we have enjoyed from Mackenzie Ltd over the years. We enjoy having some of our favorite items in our freezer for special occasions and entertaining. They are always a hit and so delicious. Our favorites include the mushroom tarts and beef Wellington. We think of it as the equivalent of dining out, plus we enjoy trying different food dishes offered. The food comes packaged in a styrofoam box inside a cardboard container, kept frozen by dry ice. We live in Florida and our deliveries have always arrived frozen, but they are perishable so should be placed in freezer promptly upon receipt.”
“Very sorry but not good at all!
I have received only 4 mushroom bisque
Today a copy that my order is on it’s way
The list I received on my phone is completely wrong
I did not order those items pls cancel and send me
My order-Please”
Please look for an email from Customer Service. We do not show an order for mushroom bisque in our system, you do have an order for smoked salmon that shows an on-time arrival today to you.
Thank you!
Team Mackenzie Limited
“Mackenzie offers so many wonderful and delicious options. I just received my recent order for the holidays and can't wait to serve them and enjoy every mouthful.”
“My package arrived with a whole in the dry ice bag and most of the dry ice had evaporated. The food still appeared to be frozen, but it's concerning. Photos have been sent by email per advise from chat agent.”
This is very normal, we do ship with the intention that most of the dry ice will dissipate during transit, so you don't have to dispose of it upon receipt. I see Customer Service reached out to you as well to address the concern.
Thank you and enjoy!
Team Mackenzie Limited
“We get Mackenzie Scottish salmon sides every Thanksgiving and Christmas for a family party. I believe it is the best Scottish salmon available by mail, period. They always ship EXACTLY when the say they will and it is perfectly packaged. Even their overnight shipping is right on time. (Ouch $ but that's on me for forgetting!) Their online ordering is easy, plain and simple. Or, if you need a human being to help you, they are polite, efficient and cheerful on the phone. It doesn't get any better!”
“My last order was missing an item but was replaced with an item I did not order. I replied to customer service but have not heard back from them yet. Hopefully this can be corrected as I have been happy with other orders.”
Thank you for bringing this to our attention, a member of Customer Service has reached out to you directly via email, as we don't see an email from you. We want to get you what you are missing right away!
Best,
Team Mackenzie Limited
“the Items that I ordered arrived within 2 days, I have tried one item so far and it was very good, I will reorder, from them, although the shipping price was pricey”
