“The recipient family didn't receive the whole order. This is highly embarrassing and frustrating that a family in mourning has to spend their time getting their order delivered properly. I'm highly disappointed”
Hi Pamela,
We sincerely apologize for the inconvenience caused regarding your order. We understand that this is a particularly sensitive time, and it’s frustrating when things don’t go as planned. Please know that we take your feedback seriously and have made our customer care team aware of this issue.
Team Mackenzie Ltd.
“Order#1001507820
Order#1001507821
Both of these orders were damaged when received. The chocolate part of the cake just crumbled. The topping g was thin and disappointing. Over all a waist of money. I ordered one of the cakes for my brother-in-law as he just got out of the hospital. What a huge mistake and an embarrassment for me. I won’t be ordering from Mackenzie again!”
Hi William,
We're truly sorry to hear about your experience. We understand how disappointing it must be, especially when it was meant to be a thoughtful gift. Your feedback is important to us, and we'll work on ensuring the quality of our products meets the standards we strive for. Our customer service team has been made aware of this issue.
Team Mackenzie Ltd.
“My cheese Parmesan was delivered to my neighbor’s home and she didn’t see the package until 9:00 PM. The box was still warm from the hot sun on it all afternoon.I am afraid to eat ut.”
Hi Frederick,
We apologize for the mix-up with your delivery. It’s understandable to feel hesitant about the freshness of an item that has been sitting in the sun. Thank you for bringing this to our attention.
If anything still needs attention, feel free to let us know.
Team Mackenzie Ltd.
Team Mackenzie Ltd.
“Arrived with zero dry ice, and was barely cool to the touch, so when in doubt throw it out, and I did.
Mackenzie takes zero responsibility for shipping. Won't order again - ever.”
“Package arrived and looked like it had been run over. Sent and email to the company and no response. Items were broken up inside the package. I was unable to use them for the event.”
Thank you for letting us know. For assistance, please contact our customer service department at 1-877-867-6851 during our hours of operation, Monday to Friday from 8 AM to 4 PM EST. You can also reach us via email at info@mackenzieltd.com. We're here to help!
“Terrible, never delivered. It was a Christmas gift for my 90yr parents. Did not ship for Christmas. They were going to ship for New Years never did. Terrible customer service.”
Ms. Watkins,
We regret the inconvenience you encountered. It appears our customer service team was able to assist you. Please accept our sincere apologies for any frustration, and thank you for bringing this to our attention.
Best regards,
Customer Support Team
“Never - Never will I ever order from this company! Horrible food & customer service. Contacted them with no resolution! TERRIBLE all the way from ordering to conflict resolution…..”
We sincerely apologize for the unpleasant experience you encountered. Your feedback is crucial, and we're dedicated to enhancing our service. If you have any further concerns, please don't hesitate to contact us via email at info@mackenzieltd.com or by phone at 1-877-867-6851. Our customer service hours are Monday to Friday from 8 AM to 4 PM EST.
Best regards,
Customer Support Team
“The only item out of my $200+ order we liked was the molten chocolate cakes. Everything else ended up in the trash. Won't be buying from you again. Please take me off the mailing and email lists. Very disappointed.”
“Would give a zero but that isn't a choice.
Ordered the large gingerbread home and tree as a xmas present for a special grandchild. Never received. Called after xmas and the order hadn't even been sent. Had the same experience several years ago... placed an order that never got sent. Absolutely ridiculous. Won't do this a third time. Bye bye Mackenzie for good. 😡”
“I have ordered Mackenzie smoked salmon for the holidays over many years. This year, 12/2023, was a disaster from start to finish. The order process on the website completed, and then never sent any confirmation of completion texts or emails and gave no indications on the website of a completed order when signing back in. So I ordered again. Then surprise both orders arrived.”
“Your rather small item arrived in an extremely large container. That might explain the unreal shipping charges which added approximately 30% to the high cost of the item. As to the product, we ordered a quiche, tried to follow your cooking instructions to the letter. At the end of the recommended time, the internal temp of this dish was 42 degrees. After cooking for a total time of over 90 minutes(!) we were able to try it. The quiche was not mixed very well, some bites were extremely peppery, others were quite bland. We will not be buying anything from you again, you can be sure of that.”
